New Zen 8GB crashed during firmware update; now I can't get it to reboot or connect to a compu

I went and exchanged my "problematic white screen" ZEN 8GB for a new one this evening. When I came home, I attached the new unit to my computer and started to perform the required firmware upgrades. The upgrades downloaded fine, but after the installation started, they seemed to freeze. I waited for an hour before I did anything, but finally had to assume that the update had malfunctioned and would never finish on its own. At that point I clicked "cancel" in the window monitoring the upgrade installation, and thought I could just start the process anew. Unfortunately, my computer no longer recognizes the ZEN when it's plugged into a USB port.
I rebooted my computer, just in case that was the problem, but it still can't find the ZEN when searching for devices to AutoUpdate. As for the Zen itself, I can turn it on and off, but the screen remains black (i.e., no info on screen). If I reset it, the screen flashes the word "Creative" only. If I try to do a Recovery, I can't get any text to appear on the screen. I can't even reformat the ZEN via my computer because they're no longer speaking. I assume that the interrupted firmware installation caused this problem, and that the ZEN just doesn't have enough of an operating system installed to work properly. Is there any fix for this that I can tackle myself Or, is it back to the store to return this one, too I have noticed a lot of white screen flashings as I've been working with the new ZEN, so perhaps this just wasn't meant to be. Any words of advice are certainly appreciated, however.

Same happened to me and I only had the thing a few hours. I may leave it connected overnight to see if the battery needs charging but if nothing happens it's going back. I've tried plenty of suggestions. The Creative screen flashes on when I plug it in but then just sits there. Reseting does nothing and how can you do anything to it if it's not recognised by the PC. Vista did see it before the update attempt. Wondered whether to throw XP back on.
Do I have to resort to the new ipod Nano
OK I've done it. Somewhere on this forum it said to disconnect the Zen from the PC.
Now at the same time, press and hold the play/pause button, put a pin into the reset button and hold down the on/off switch (yes all 3 in that order at the same time). Recovery mode came on and I tried to uninstall the firmware update from previously - it didn't do it but I updated the latest firmware again anyway and this time it worked. I guess the last attempt didn't take.
Message Edited by nimble on 2-06-200709:34 PM

Similar Messages

  • I updated my ipod and my computer crashed during the update now the apps that come with the ipod such as the app store and itunes are not on my ipod how do i fix this

    i updated my ipod and my computer crashed during the update now the apps that come with the ipod such as the app store and itunes are not on my ipod how do i fix this

    Connect your iPod to any computer with iTunes installed, highlight your device and try syncing the apps only. If it doesn't work might have to restore through iTunes. With the new iTunes and iCloud beta, you can have the iTunes list what apps are missing on your device but if you had previously purchased in the past and then have iTunes install them. You should always get in the habit of backing up your iPhone whenever you do any firmware/OS updating/upgrading or transferring over to new device. I really really really really hope you can get back at least some of your old info. I will tell you this, I have been kicking myself in the butt for not routinely backing up my iPhone when my beautiful special iPhone 4 came up missing and had to revert back to my 3GS. iPhone 5 will be released in a few months so I am holding off on purchasing a new iPhone til then, not that I did so without reservation and a little bit of iPhone 4 withdraw.

  • TS4268 I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

    I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

    I would go to Settings - General - Reset - and Reset Network Settings
    Try it again after the phone restarts

  • I installed updates now I can't get on the internet, why?

    I installed updates (itunes 10.5, Safari 5.1.1 and Security update 2011-006  1.0) now I can't get on the internet, Why???

    Well if it doesn't see the network in the WiFi drop down... then we got problems. Move it closer to the router...

  • I recently purchased new Mac Mini with Lion installed. Now I can't get iTunes to sync iCal from my iPod Touch (3rd gen) to my Mini.

    I recently purchased a new Mac Mini with Lion installed. I downloaded the latest version of iTunes. Now I can't get iTunes to sync iCal from my iPod Touch (3rd gen) to my Mini. Everything else syncs great, and iCal syncs from my Mini to my Touch. My Touch has the latest iOS installed. I have tried rebooting my Touch, removing the sync calendars option from iTunes>Info and checking it again after applying and closing iTunes, and restarting my Mini. Any help will be appreciated!

    Ongoing thread with the same question https://discussions.apple.com/thread/3209335?tstart=0
    Stefan

  • Crash during firmware update

    I just tried to update my iPod Shuffle. I ran iPod Updater, it said "Update needed" and I clicked update button. In the middle of the update, Windows crashed and the iPod seems to be dead now. It isn't recognized by Windows anymore and iPod updater just says "Plug in the iPod for update" and when I plug it in, nothing happens. Even when I press the battery button, nothing happens (and I'm sure the battery isn't empty becasue before the incident, when I pressed the battery button, it was showing green). I tried everything: reseting the iPod, restarting computer, reinstalling software and nothing is helping.
    I suspect that the firmware of the device got fried during the update procedure (since the update was aborted halfway because of crash). Is there any way to revive the device (reflashing the firmware somehow) than taking it to service?
    Shuffle   Windows XP Pro  
      Windows XP Pro  
      Windows XP Pro  

    My problem is the same.. If i connect my ipod shuffle on the USB port(s) my PC can't recognize it and in "My Computer" folder there is new device called "Removible Disk (F:)" but I can't open or format it.. I hope in a fast solution, 'cause i can't live without music! :P

  • Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

    Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
    Downloaded and ran PlaysForSure Firmware 2.0.03
    It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
    If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
    If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
    Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
    I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
    Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
    Tried Cleanup, Reload OS, Reboot.
    Boot v.4 and HW v0.0. Any ideas?

    Wow after searching hundreds of documents on this forum I got my firmware updated
    !!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

  • Smart Watch 2 SW2, crashed during PC update, now DEAD

    Guys, g'day connected my SW2 to the pc after doing a fresh install of my Z, said there was a new version and then proceeded to update. the update failed and and said to re-install, tried again with no success. I have tried on windows 7/8 and XP machines. The update service says the sofware is up to date and if you're having problems re-install..... this keeps failing and the pc cannot recognise the USB device, says that's malfunctioned. DUH. I cannot even get the blasted thing to light up on he charger. Has anybody been able to fix this issue?

    I have managed to fix my watch, thankfully.
    By chance i thought I would have another go at it before I totally gave up on it.
    I was messing with my NFC on my phone and just thought I give it ago and would you know it it connected and proceed to update, restarted and worked perfectly, FANTASTIC not a penny(cent) spent.
    Will never use the PC companion agine.

  • Firmware updated, now I can´t use Huawei E220 modem

    I´m at the end of my tether.
    I have an i-mac running OSX 10.4.8 if I remember correctly.
    Yesterday (2nd October 2007) my mac downloaded a firmware update.
    I let it install the firmware update and then when I tried to get on the net with my Huawei E220 modem it no longer worked.
    I deleted the vodafone mobile connect program, used my windows xp laptop (with my Huawei E220 modem) to download the mac installation software for the modem, and re-installed the modem on my mac, but I still have the same problem:
    I click on the vodafone mobile connect icon and the icon starts bouncing up and down... but it doesn´t open the programme window, and doesn´t respond - it´s the first crash I´ve ever seen on the Mac. I don´t know a lot about macs and need help with this problem - I even shut the mac down, and turned it on again holding the "on" button in, incase there had been a problem with the firmware. Can anyone tell me how to fix this? please?
    MacIgnoramos.

    doh! even a pc user probably could have told me how to do this:
    1) uninstall vodafone modem program "using the proper uninstall option of the program" - i.e. not simply dragging the icon to the trash can.
    2) re-install.
    3) sit back, and enjoy the mac again.

  • I have downloaded new Apple update now I can't get app,book, so on saying payment can't be done and choice a new payment method this card is good and was working if before i updated I do have another card

    download new software update now have trouble 

    Download the demo and activate with your serial number:
    http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
    Be sure to follow the special instructions.
    You will also probably need to run the un-installer first to clean up the old files.

  • PC crashed during ipod update, now ipod dead

    Hi I bought my son an ipod video last christmas, he connected it to the pc and either lost the connection or it crashed while updating.
    Now it wont even switch on.
    he is really upset because he loved it and he hasnt had it a year yet.
    please help.

    Try the 5 Rs, but since I can't really find the link (browser problem), someone else will have to post it...

  • My i phone 3 crashed during an update , now asking me to restore  it via i tunes, Tryed this but  does nothing any suggestions ????

    after trying to update my i phone , the update has obviously failed and now itunes asks ,e to restore my iphone , have tried this but the restore has now taken over 24 hours ans still not complete ./ have  tried to reboot pc and i phone and try restore again , but still nothing ,

    try HT1808

  • I installed a new printer driver that was missing and now I can't get to my desktop. I can log in but it stays on the same page. How do I boot from disc?

    I recently upgraded to Snow Leopard and was missing the drivers for my HP 5000 printer. I got the drivers from HP and downloaded them. When I unzipped the file, my computer went to the login page. I logged in but it stays on that page. Can't get to desktop or do anything. Can anyone help with this?

    See if you can boot into the Safe Mode.
    Safe Mode - About
    Safe Mode

  • My mac froze after connecting it to AirPlay and now I can't get it to reboot. Help!

    I was hooking my MacBook Pro up to my dad's Apple TV receiver via AirPlay. The Mac display began changing like it would be mirrored, but it never started to mirror, and my mac froze. 10 min later still froze I shut it down via the power button. When I turned it back on, I couldn't get it to boot up all the way. It goes to the point where their is a cursor on the screen, and that's it. I then tried booting up in safe mode, but it took 25 min to boot. I have an early 2011 model and I just installed Yosemite on it a few weeks ago. My AppleCare 3 year warranty ran out back in September, so any help in troubleshooting this is appreciated.

    Try a force-restore:
    1. Launch iTunes but do not connect the iPad.
    2. Hold down the iPad's Home and Sleep buttons at the same time. This will force the screen to fade and the Apple Logo to reappear. KEEP holding the two buttons down until the screen goes black.
    3. Once the screen is black, release the Sleep button but keep holding down the Home button while you plug the cable into the iPad.  Contunue holding the Home button until the you see the iTunes logo and the picture of the cable on the screen. This may take up to 30 seconds.
    4. iTunes should now detect the iPad and you can perform a Restore.

  • My kid changed my password on my 3GS and now I can't get in. Says disabled connect to iTunes.

    How can I reset my 3GS password? My kid changed it and forgot it.

    If you cannot remember the passcode, you will need to restore your device on the computer that you Usually Sync with...
    http://support.apple.com/kb/HT1808
    http://support.apple.com/kb/HT1212

Maybe you are looking for