New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to

New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to PC?I havn't even use it?Can someone help me ?Message Edited by chrisstrong on 0-07-200707:50 AM

tell me about it. I've rebooted it then left it for a few minutes. after that it seems to start. I also used another usb cable which seems to have helped (weird i know!)

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New ZEN (8GB) - Only shows white screen after 1st connection to

Hi Guys?I've just bought my mate a new ZEN ?8GB. I Connected it to my PC and transferred some tunes from Windows Media Player - all went well and the media is now on the player. However, once the transfer had finished and I disconnected the player i noticed the screen was white. Despite resetting the player and updating the firmware the screen is still white!!! My PC still recognizes the player and the media on it! I just can't used the player!!! HELP!

wow you are not alone .... that happened to my new ZEN 8gb. too . i recently bought it and i charged it for the first time..when i turned it on the only thing showing was a white display... i do not know what is the cause... i am waiting for someonte to help us..

Zen Vision M Firmware Problem!!! Can't deal with this thing any more...

Can't deal with this thing any more...3 Hello friends I'm new in the forum
Well as the title mentions, I'm about to throw this thing oute of the window!!!
It's a 30 GB Zen Vision M, I own it ,5 years now...
I have read all the relevant posts in the forum about this player, I tried my best, nothing really worked.....
So now I have a Zen which only boots in the recovery mode!!
I have Cleaned it Up, Formated it, and tried to reload its firmware BUT when I connect it and try to reload it, in the end it always says Firmware Upgrade Failed!!Really can't understand it!!!!!
I've communicated with Creative, i wasn't at all satisfied with their responses... I think what they're trying to do is to avoid me, and earn some time with really useless suggestions which I had already told them won't work!!!So in the end they wanted me to send my Zen in Italy and pay more than 100 Euros for what an ,5 year old mp3 player?No I prefer buying a new Cowon with that amount of money!!!
Anyways I'm pretty mad now, so I'll move to the subject..
I have Service Pack 3 Windows XP in my computer, and I did roll back on the Media Player 0 from the I had, using the instructions from a previous post. The truth is that it rolled back with less steps than it showed, and I say that because it mentions in a step that in the add-remove programms, in the Windows XP-Software Updates section, I should find a Windows Media player thing which really doesnt exist and I suspect it's the Service Pack 3 because I have done the same in a SP2 and worked exactly as the steps said..Anyway the fact is I have Windows Media Player 0 now!!!
Please someone tell why can't I upgrade my firmware... I can't deal with this anymore!!!!

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

Brand new Zen 8GB wont start up?

I was all giddy when my cousin got his new Zen 8GB. When we turned it on, the only thing that shows up is a blank white screen. HELP! Whats going on?! If its broken out of the box...thats horrible.

It has been fully charged and i have made repeated attempts with the reset button. The screen is still a blank white.
I have already asked amazon.com for a replacement.
Why is this issue occuring? I have heard it happening to several other new Zens as well. It was depressing to have a brand new mp3 player fail out of the box after waiting for weeks, and hurts buyer confidence in the product.

New ZEN 8GB... Where are bookmar

I was listening to my favorite podcast this evening on my brand new Zen 8GB, but when I went to turn it off and save my place (which I used to do with a 'bookmark' on my microphoto) I found that bookmarks DON'T EXIST!!! AM I MISSING SOMETHING?Seriously, last night I was chuckling at some of the irate posts about how badly the Zen has disapointed new owners, now I feel like I'm the butt of my own joke!?There HAS to be some way to save a position in a long video or MP3. Please, someone tell me I'm overlooking something!?Just give me back my bookmarks and I won't get (too) angry about the poor SD support, lack of radio recording, poor divx/xvid implementation, and?no H.264 decoding. Thats all I ask. Just bookmarks and I'll shut up. ?

No, you read it right, and yes, I was wrong... there definitely are bookmarks available when playing music. However, I am using Zencast to subscribe to podcasts now, both audio only and video. I didn't on the microphoto but when I would be working out I would put my music on play all shuffle so I would get my podcasts mixed in with the music and it throw my rhythm, you know. Anyhow, I thought Zencast would be a better solution. Where would I put a feature request for the Zen firmware I want the Zencast menu on the top level, not stuck under 'Video' and I want bookmark support on everything... audio, video, podcast, zencast... whatever. Until then I guess I'll go back to manually downloading my audio podcasts and creating playlsts to exclude them from the music. What a headache.

New Zen 8gb - best case/sk

Just wondered what everyone has to protect the new Zen 8gb? Is the leather case rather bulky and cumbersome or is it okay? Would a screen protector and the silicone skin with wire management be better (and how does the wire management thing work anyway - is the case in 2 parts and if so how do they both stay on?).
Lastly, where is the cheapest place to buy the perfect case/skin?Thanks in advance for any advice.

I have the silicone (rubber) case with screen protectors. The cace seems to offer a good level of protection. Hopefully will help it bounce if/when I drop it. The case is made of 2 pieces of rubber. is a case for the player and the second (for wire management)part is connected to the back of the case by a plastic disc with two plastic pins coneecting them together. The headphones wrap around thes pins between the 2 pieces of case. I'm very pleased with the case although it does add considerable size to the player but is very useful. I'm also from the UK and paid ?6.95 for it and ?4 for a pack of 3 screen protectors. All in all a bargain I think.
Hope this helps

New zen 8GB ( transfer mp4 file into the device )??????

i just bought the new zen 8GB .i wanted to transfer my mp4 file which i had formated .. but i failed to transfer it into my device ... can anyone tell me how can transfer my mp4 file into my device ?thank you ....

Send it back to Amazon for a replacement - they have the best return policy/service in the business.

New Zen 8GB crashed during firmware update; now I can't get it to reboot or connect to a compu

I went and exchanged my "problematic white screen" ZEN 8GB for a new one this evening. When I came home, I attached the new unit to my computer and started to perform the required firmware upgrades. The upgrades downloaded fine, but after the installation started, they seemed to freeze. I waited for an hour before I did anything, but finally had to assume that the update had malfunctioned and would never finish on its own. At that point I clicked "cancel" in the window monitoring the upgrade installation, and thought I could just start the process anew. Unfortunately, my computer no longer recognizes the ZEN when it's plugged into a USB port.
I rebooted my computer, just in case that was the problem, but it still can't find the ZEN when searching for devices to AutoUpdate. As for the Zen itself, I can turn it on and off, but the screen remains black (i.e., no info on screen). If I reset it, the screen flashes the word "Creative" only. If I try to do a Recovery, I can't get any text to appear on the screen. I can't even reformat the ZEN via my computer because they're no longer speaking. I assume that the interrupted firmware installation caused this problem, and that the ZEN just doesn't have enough of an operating system installed to work properly. Is there any fix for this that I can tackle myself Or, is it back to the store to return this one, too I have noticed a lot of white screen flashings as I've been working with the new ZEN, so perhaps this just wasn't meant to be. Any words of advice are certainly appreciated, however.

Same happened to me and I only had the thing a few hours. I may leave it connected overnight to see if the battery needs charging but if nothing happens it's going back. I've tried plenty of suggestions. The Creative screen flashes on when I plug it in but then just sits there. Reseting does nothing and how can you do anything to it if it's not recognised by the PC. Vista did see it before the update attempt. Wondered whether to throw XP back on.
Do I have to resort to the new ipod Nano
OK I've done it. Somewhere on this forum it said to disconnect the Zen from the PC.
Now at the same time, press and hold the play/pause button, put a pin into the reset button and hold down the on/off switch (yes all 3 in that order at the same time). Recovery mode came on and I tried to uninstall the firmware update from previously - it didn't do it but I updated the latest firmware again anyway and this time it worked. I guess the last attempt didn't take.
Message Edited by nimble on 2-06-200709:34 PM

Creative Zen Micro Firmware problem: "Device not connected, please connect your devi

After an exhausti've search, I've found the fix for losing your firmware and not being able to update it via download from the creative.com. To explain my problem, I had issues with my device connectivity, so I tried to option of reloadinging my firmware via Recovery Mode (option 3, 'Reload Firmware'). After selecting this option, I tried to download and update my firmware via the creative.com website. The module to update my firmware displayed the error message "Device not connected, please connect your device." After about 2 hours of trying various suggested fixes, I found a relati'vely easy fix by running together various suggestions I found for other problems. First rollback your Windows Media Player (WMP) via the instructions found on this page: http://www.auditmypc.com/uninstall-m...layer0beta.asp. Restart your computer after rolling back WMP.
When your compter restarts, insert the "playsforsure" CD labeled "Easy Start CD." Follow the directions for reinstalling WMP. After WMP is reinstalled, restart again. When the computer restarts, return to the CD and follow the directions in the prompt. Reconnect your device when prompted. Once you reconnect your device, it may not function right away. If this is the case, go to the 'Start' button, under 'Control Pannel,' select 'System.' Under 'System' select 'Hardware' and then 'Device Manager.' Find your portable device under 'Uni'versal Serial Bus controllers.' Click on your device and select 'Uninstall' from the small icons at the top of the window. When this is completed, unplug and plug your device back in. After this is done, click on 'Scan for hardware changes,' also a small icon at the top of the window. If your device had the problem mine did, it should now be recognized. Go back to the Creative website and download the latest firmware. The module should now find your player without any problems.
The only thing I can figure is that the "playsforsure Easy Start CD" must have a device driver that solves the problem that you can't find anywhere else. I hope this helps someone out there (tech support was telling me that I was going to have to ship my device back to the company I bought it from to get it exchanged...which would have taken at least a month, I'm sure). Good luck to you all.

For all of you non-technical Micro owners:
I found a fix for this that I hope will help others out.
When I want to Sync tracks to My Zen using Yahoo Jukebox or WMP, I simply reboot my machine with the device PLUGGED IN. After Windows starts up, my applications recognize that the Zen Micro is connected. Good Luck.

Zen Vision:M - firmware problem

Hello!
I'm having some trouble with my Zen Vison:M 30 GB (I'm using Windows Vista 32-bit with SP2). After resetting the player I got the message "Firmware problem". The player displays this message until the battery is empty and if I reset the player once again it takes approximately 5 minutes "rebuilding libraries"(at least that's what I think it's called in English)?and then the "Firmware problem" is back.
Well, then I downloaded the MP3 recovery tool from Creative. After recharging the battery the recovery tool recognizes my Zen, downloads the firmware and... tells me that the player is not longer connected (it is actually).
Does anyone know how I can update my firmware or reboot the player? Any help would?be appreciated!!
Greeting from Anders Hansen, Denmark
Message Edited by andersryom on 07-7-2009 2:37 PM

It would be best to update the firmware on the XP computer. If you have WMP on the Xp computer you will need to rollack to WMP0 for the firmware file to see the player & update it.http://www.microsoft.com/windows/win...ionofthePlayer Emailing Creative will? tell you to come here & you already are hereMessage Edited by coachop94 on 07-20-2009 03:29 AM

Creative Zen Vision M firmware problems

I have a brand new zen vision M that has some firmware issues. it essentially has no firmware on it, and when i connect it to the computer it only has 50mb of space. I'm running windows XP service pack 2

How did you roll it back? Did you confirm it to be WMP0 & nit WMP 9 after rollback http://forums.creative.com/t5/MP3-Pl...dows/td-p/3697

Idle power management features on processor disabled due to a firmware problem - after BIOS update

Hi,
I did a BIOS upgrade on my E20 - 4220-CTO to 5JKT55A and I started seeing these messages in my System Event log ->
"Idle power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
"Idle power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
"Idle power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
"Idle power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
The messages occur on each reboot.
I upgraded to the latest bios 5JKT56A and I get the same messages.
I was not getting these error messages on BIOS level 5JKT47A(ship from lenovo with this level).
I updated my BIOS as it was suggested on the lenovo site before doing the win7 SP1 update. Note - I got the error before and after the SP1 update so it's not related to SP1.
I have not see any additional issues, just the messages in the event log on each boot.
Any ideas?
Thanks in Advance!

5JKT58A is the current E20 BIOS. have you tried it yet?
http://support.lenovo.com/en_US/downloads/detail.page?&LegacyDocID=MIGR-74761
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

New zen 8gb - voltage of mains power charg

could someone who has a creative mains power charger for the new zen please tell me what the voltage is please.
I believe it is 5V but dont know the A or mA rating. Nowhere on the net states it and I have searched these forums.
Much obliged in advance.Message Edited by zensadsac on 2-0-20070:58 PM
Message Edited by zensadsac on 2-0-20070:59 PM

It's 5 Vdc and maximum 2,4 A.

New Zen 8GB White Screen after l

The Issue: the player goes to white screen when "locked" and then "unlocked" while playing music. The music still plays, but the white screen does not reset until the player is shut off and then restarted.
Basically I just want to keep this issue current on these boards, and know whether it will be fixed in a firmware update. If it's a hardware problem (and therefore not fixable through firmware), I would appreciate it if Creative Labs would kindly let its customers know so that they can return their products.
Please post here if you're seeing the same issue (or better, if you know a fix!).
Thanks.Message Edited by 84CubsFan on 2-25-20070:06 PM

Ahh. The white screen. Have you reformated the player? Under creative media explorer tools, there is an option to format. Try this. If not, send it back. Here is a good forum too.
www.anythingbutipod.com

New ZEN(8GB) showing FIRMWARE PROBLEM after first connection to

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