New zen micro not recognized by pc - help Christmas prese

Question

The software installed perfectly - no problems. But now, I am getting message that the device is not being recognized by PC. Customer Support is closed for holiday and my daughter wants to try her new Zen Micro. What do I do now? This is the only computer we have and it is Windows XP 2002 version. Any advice? Thanks!

Answer 1

ald3908 wrote:
yes
OK, that's good news.
Now we have to find out why the Zen & our computer aren't talking to each other.
From the NomadnessNet FAQ:
I have connection problems with my Zen, what can I do?
Here are some things to try if you have connection issues with your player:
. Reset the player and run a disk cleanup.
2. Install the latest drivers, firmware and application software. Download these from Nomadworld.com.
3. Try the player on ALL your USB ports and make sure you aren't using a hub.
4. Try some other transfer software (see the list above).
5. In Device Manager with the Zen connected delete it from the device listing. Physically disconnect the Zen from the USB cable, reset it, then reconnect to the PC to see if it is detected properly.
6. Test the player on another PC (ideally a different make), if possible. This will help determine where the problem lies i.e. with the player, or the PC.
7. Double check the files you are transferring. It's possible for the transfer to halt if the file is corrupt in some way, or the tag data within the file can't be read or is corrupt. The simple test is to try transferring a file that you know will work i.e. copy a file off the player, and then try transferring back to the player.
8. Try a replacement USB cable (ideal if you can borrow one from somewhere, or if you have another USB device that uses the same cable).
9. Check for BIOS and USB chipset updates.
0. Delete the USB ports in device manager, then reboot the PC to see if they are redetected with updated drivers.
. Make sure the player isn't locked.
2. Try going into Device Manager, update the driver manually by pointing it to C: Program FilesCreativeJukebox 3 Drivers.
3. If you are using a PCI USB card, try moving the card to all the other PCI slots in the PC.
4. Buy a known good PCI USB2 card from somewhere you can return it if it doesn't work i.e. the NEC USB chipset, typically used by Adaptec. Fit the card, and see if the player works with the ports on the card. Note that known problem chipsets include VIA, ALI, nForce and Intel, although it isn't clear if Creative and/or the chipset manufacturer are at fault.