New Zen Micros and the headphone jack prob

I unfortunately had one of the zen micros with the headphone jack that ceased to work. Has this flaw been fixed in the new ones?

SSR wrote:
The charge is likely to be expensi've, but as this is the second time it's failed and as the warranty has just ended try pursuing a repair under warranty with support.
repair under warranty with support? how do i go about? im located in Singapore, any website or support number to call for Singapore side? thanks.

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9 month old Zen Micro with the headphone jack problem

So, I've been putting up with the headphone jack problem for a few months now, and i've finally decided to get it repaired or fixed. I emailed Creative a few months back and they told me to send it in. My question is, since I am out of warranty, will they repair the unit or send me a whole new one all together?
thanks,
mike

Actually, I just sent in my 7-month old Micro in b/c of the headphone jack problem and they sent me a brand new shrink-wrapped one. They <EM>didn't </EM>charge me for anything. All I had to do was wait 2 weeks for them to send it back to me (grueling but doable) and pay about 2.44 for shipping the micro to them. So now I'd have three batteries if it weren't for the fact that one of them swelled up; I have NO IDEA how that happened. So yeah I guess the point of the post is that you don't get charged anything even if you're out of the 90-day labor warranty.

My earphones will no longer work with my macbook air and the headphone jack is no longer an option for output on the sound menu. Any suggestions?

My earphones will no longer work with my macbook air and the headphone jack is no longer an option for output on the sound menu. Any suggestions?

Try deleting the account from Mail and then add it.

My Zen Micro story: Busted Headphone Jack, Need Adv

First of all, I'd like to apologize beforehand for posting a topic on the headphone jack problem. I've been visiting these forums for almost two months and by now you're all probably tired of hearing about the Zen Micro's headphone jack, yada yada yada. But with that over, here's the story of my Zen Micro experience.
I got it about two months ago from Fry's Electronics. Silver 5 GB, not bad. I was really happy using it until I stumbled upon this discussion board and realized the extent of this headphone jack problem. So being the dumb "who-needs-tech-support" kinda guy I am, I opened up my Zen on the third day of having it, breaking the warranty seal in the process (big mistake). I 'fixed' the headphone jack problem by sticking a little piece of folded up paper in the metal plate holding down the jack, hoping that by doing it early the problem would never come up.
Well, two months go by and by now I've opened it again a few times just for fun, and to 'check' on the headphone jack to see if my fix did any good. Well, three days ago, I decided to open it up again and document the steps with pictures. Everything went fine, though I lost one of the two top screws in the top that you must unscrew before opening the player. Oh well, no biggie, I thought, I could always get some more at the Home Depot or something.
So that night I plug in my headphones to listen to music, and to my utter horror, the sound only comes out of one side of the headphones. I'm not sure if this is because of ) the missing screw, 2) something I did wrong while taking it apart, or 3) just the problem finally randomly surfacing like in most cases. This is when I tell myself, "Crap, you really did it now. There goes $200." I frantically open it up again and stick another piece of paper between the plate and the jack and screw that plate in really, really, tightly. I am a little relieved to find that the sound is back in both sides, though if I push hard on the headphone connector a certain way the sound will disappear in the right side.
After thinking about it, I decided that the only way to go was to get a replacement. I had read a tutorial on how to fix the headphone jack problem using epoxy and paper, only to have the maker of that tutorial report that the headphone jack problem had happened anyway (a month later). He also mentioned that even with a busted warranty, he had managed to get a replacement Zen Micro free of charge. This gave me hope.
At any rate, I fired off an RMA request on Creative's site just to see what they would say. I admitted that the warranty seal was busted. They emailed back an obviously pre-written response that gave me vague instructions on how to ship my Zen for a replacement. My questions are the following:
) What are the implications of my broken warranty? Is there any way I can receive a replacement without buying a whole new one? I really like my Zen Micro, as I'm sure many of you do too.
2) Have any of you guys had a similar experience with RMAing? How does the whole thing work?
3) The only person I have ever heard of with a Zen Micro lasting more than 6 months without the headphone jack problem coming up is Jeremy, one of the moderators here. The jack problem IS a general design flaw, isn't it's What should I say if Creative blames the headphone jack problem on 'abuse' or something like that? Should I let them charge me for fixing it, etc.
Thank you all, so much. I know that was a lot to read, but I have been so happy with my Zen Micro up until this point that I really want this to end well. You guys have been a great help to me these last two months already. I appreciate it a lot. -Willy CMessage Edited by beefqube on 0-22-2005 08:22 AM

Did you find out how much it would cost because of the void warranty?
If you do want to lie to them, you are on your own in this issue.
You can do what one guy suggested on buying a new micro and returning your old one. Which is wrong ethically and morally.
If you have experience in soldering or know someone that can do so might be helpful. There should be some threads about soldering it back to normal.
Well if this my situations I really don't know what to do. Since if I do send it to Creative and that my warranty is still in effet, I still have to pay $25 and my own shipping/handling charges. It would only be replaced and I don't believe they actually repair it. That $25 goes to labor cost, which is something I don't understand when they give you a replacement, where is the labor in that?
But if I did lose my warranty and Creative won't take it or would charge me more than $25+. Then I would solder them myself. I just need to find out where to begin. Maybe I should find broken headphone jack Micros on ebay and see if I could fix them.

Do the new Zen Micros have the battery probl

I was going to buy a zen micro and I was wondering if that problem was fixed on the newer models/newer lines?

Well if you wait a few days/weeks/months then the battery issue will be fixed with a firmware update that Creative will release.

My Macbook Pro speakers aren't working and the headphone jack is emitting a red light when I try to play something with sound. HELP!

The question says it all. It worked perfectly last night and stopped working this morning. A whole day has gone by and the speakers still don't work. I've plugged in headphones and that works.
When I try to increase volume or decrease volume, it shows me the mute sign which makes no sense at all. When I try to unmute, it stays muted.
HELP I'M ON THE VERGE OF BREAKING THIS P.O.S. LAPTOP

SO I just now had the same problem. A million threads online suggested to try inserting headphones, toothpicks, or even qtips to try and switch the "switch" inside the headphone jack. Everyone had great results from using the toothpick method. Well that didn't work for me. here's what FINALLY WORKED!!--> I wrapped a toothpick in fashion tape (fashion tape is basically stretchy double sided tape. If you don't have any ask some girls and someone will have). My thought was that maybe this "switch" didn't need to be flicked or pushed like a button. Maybe it was stuck in like a button that has been pushed in. I used the sticky toothpick to pull up the button/switch. Basically, take the toothpick and pressdown on the switch (supposedly the botton is inside the jack at the 6 or 7-0clock position) and then press the toothpick away (so that you are pushing in the opposite direction [1-oclock]). do this multiple times so you're flicking the toothpick back and forth. Just make sure you press firmly enough in the 6-oclock position so the tape can get stuck to the button.
Two tips for this method:
1) I had tried a manicure q-tip first, which in hindsight could've cleaned out the headphone jack, facilitating a surface that can get stuck to the fashion tape effectively.
2) You can see in the photo attached that I wrapped the tape on the toothpick a little past the edge so that there was extra tape on the end of the toothpick. That was (and this is just my theory) to make up for the fact that toothpicks have a tapered end. I figured that having this extra loose bit of tape at the end would allow me to reacch into any nook or crany of the headphone jack where this mysterious "button" might be lurking.

I dropped my phone in water and the headphone jack wont work anymore. Any way to fix that? and sometimes the sound will just stop working and i have to put in the head phones any way to stop that?

I dropped my phone in water and know the headphone jack won't work. i will put the headphones in and sound will blast out and it sounds off. is there anyway to fix that?
- Thank you!!!

Make an appointment at the genius bar of your local Apple Store. Take your credit card.
An out of warranty replacement is $199.

Zen Micro(Original/Color) Headphone Jacks: Finally Solved or N

I haven't been to these forums in a very, very long time. The last time I was here was when Creative barely released the Zen Micro Photo onto the market. I have the original zen micro without color screen and I was wondering if the infamous headphone jack issue has been fixed permenently on either of them. Have they?

rvfon wrote:
2 months ago i sent in my Zen Micro 6GB player for that particular problem. I bought it in November '05. Nope, they still don't know how to make a working headphone jack.
Wow no kidding eh? Has anyone bought a Zen Micro during 06 that has this problem?

Zen Micro and the

Does anyone use the Micro will running or working out at a gym? Someone said it is not recommended to use while jogging. My intention is to use it at the gym, while doing cardio and weights. I will have it protected in a case and secured to my waist or arm.

I use my Micro at the gym all the time. I don't have an armband for it, but I have it in the belt clip that it came with and clip it to the cup holder (facing inward, so if it were to come loose it would just drop a few inches to the bottom of the cupholder) on the treadmill. The headphone cord is plenty long for me and keeping the Micro steady prevents any possible jarring problems. After the cardio workout, I plop the Micro in the pocket of my shorts for my weight sessions. I've had no problems with this arrangement since I got the Micro last November.

Hello i own a 4th generation ipod touch and the headphone jack will not send any sound to my earbuds but, the speaker system works fine will the apple techs fix this if i bought this from best buy or should i go to best buy to recieve a new one?

I bought this at best buy so should i go to the apple store to see if some techs should fix this or try to get a new one from best buy i bought this around the begining of april and please NO FIX IT YOURSELVES!! i am a clumsy 14 year old also, would having the headset plugged in and wrapping the wire around the ipod be bad for it because i think this could have been the cause thank you and any help would be greatly apreciated

It was not in a pouch i just simply wrap it around the ipod, thankfully my mom and i will be going to apple tommorow. I'm seriously never going to go to best buy ever again, i don't trust them because ive bought a faulty ipod nano from them so i'm going to try to avoid this store thanks lllaaass

Zen Micro and the micro head jack p

I've had the player since last summer, but now I'm experiencing a annoying problem.
The jack plug can't be put in thight enough into the player, so the sound (if the plug is bent for some reason) only comes out from one side.
Is this a warranty issue or is it something you have to li've with?

It's definitely an issue that can be repaired. If you're under warranty even better.

My iPads speakers sound funny and the headphone jack wont work....HELP!

I just got home from a trip and my iPad's speakers sound really weird and no matter what headphones i use no sound ever comes out!! Help!!!

Sadly, that did not work. Im going to the apple store tomorrow so maybe that will help...thanks!

The headphone jack desease has cought me too

Well after like 2 months of having my zen micro.. the headphone jack is screwing up on me... sound shuts off.. i hear only the backround of the songs.. sometimes i hear the music in mono.. i dont know what to do i cant even listen to my music any more cuz it keeps messing up when its in my pocket or just sitting...
what should i do? i bought it strait from creative.
thanks

Me and my roomate both have Zen Micros, bought around when they first came out, so they were probaly some of the first models. His jack went out after about a month, mine lasted 2. We both sent them in with little hassle and got replacements promptly. But he has had the replacement for less than a month and the jack is starting to get screwy again, leading me to believe that they have not fixed an obvious manufacturing flaw but are just sending out replacements. The warranty on my player just ran out, but you can bet your ass if the headphone jack gives out again I will not be paying for it to get fixed. I think it's ridiculous that a company with such a good reputation wouldn't take proper action against a flaw like this and issue some form of recall or extended warranty for the problem. Happy for now, even though i do have to re-transfer all my files.Message Edited by Velvetunder66 on 05-4-2005 :46 PM

New Zen Micro is detected by windows but not software - I have NOT done firmware upda

Hi, I just bought a brand new Zen Micro. The software installation went fine.
After plugging in the unit to my USB port, a message appears on the windows taskbar saying "Nomad Jukebox 2/3/Zen Detected".
I would assume this is the normal message. I then attempt to transfer files via Creative Mediasource. Howerver when I load up the creative mediasource software, I get an error message saying "Player is not connected". Naturally of course the Zen Micro is indeed connected. I can not transfer any files and the player locks up.
I have not updated the firmware or anything, it is a fresh out of the box brand new unit. I run Windows mediaplayer 0, windows XP (SP).
Is there a way to resolve this issue, or am I doing something wrong?
Please help a new zen micro user thanks in advance!

I also Just, few hours back fully charged my Micro and got it working. I downlaoded the latest firmware released in Feburary. But i decided il only use it if something was wrong with the player. Mine went smooth....
Fully charged it while installing the software on the CD, unplugged the AC, I didn't sue the White USB cable it came with (lots of people say tis crap) So i sued my Sony Digicam USB cable which is always connected to my pc anyway.
Plugged my player into the USB cable while the player was On.
Done.... Windows Xp Pro detected it, 2 icons in My Computer popped up, One was the shortcut to the media source software and one was the player itself kinda liek a removable dri've.
My firmware is .0.30 and opening Widnows Media player 0, and hit Synch Tab, my player responded, and said Docked. And within 5 minutes most of my music was on....
I dotn get how some othe rpeoples players are playign up so much.
Maybe only people who have problems ever post so it seems like everyones having a problem. lol
Oh and i would recommend not to do a firmware update unless soemthings wrong wiht ur player. I wont risk it if i were you.

My new Zen Micro is vexxing

OK, got a new Zen Micro, installed the software as directed on a WinXP Pro machine, SPa, and I reboot. I plug the thing in, and it says that the device is not detected correctly, and it does not work. I reinstall drivers, move to another port, play with my BIOS settings, the whole 9 yards...
I also notice something odd. I plug in the USB cable, and the player freezes. Requires me to unplug the battery to reset.
I plug in the battery charger, it freezes, requiring the battery to be pulled.
Unfortunately, I do not have another cable to try.
Any idears? Is it just defecti've, or is this something simple? I reall ylike this thing, but I am not gonna struggle with it or deal with an unstable product, you know?
I don't want to be one of those dorks with the iPod, but if I have to... LOL
Anyways, any help would be most welcome.

Well, I got it working on my home PC, but cannot get it working on my laptop. I turned off the PM on the USB root hubs in the device manager, and I plugged it into one of the rear ports rather than my case's front USB port.
Then it started working. But I do not seem to be aqble to get it to work on my laptop, which is a brand new IBM Thinkpad T4 running Win2K. Perhaps I do not have the proper drivers and crap installed, but my IT department has this thing locked down pretty well. I can install some things with some creative workarounds, but not others.
When I plug the player into this laptop, it sees it and knows it is a Zen Micro, but then Windows wants to install the drivers(which I already did and rebooted), and it cannot find any compatable drivers, and so it sits here.
From the songs I loaded onto it from my home PC, the sound quality is good, but unless I can get this resolved by early afternoon, I am just gonna swap it out for an iPod mini I think. I am not gonna bash this product, but sometimes there is a reason why one brand or item dominates the market... But I will see what I can dig up during the day, perhaps I can get this thing working properly afterall...
Any other ideas, throw them my way, thanks!

New Zen Micros and the headphone jack prob

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