NEW Zen Stone Plus does not work

It looked like it started to charge, but then it just died and Windows does not detect the dri've. I have tried hooking it up to another computer but no go!
I've tried all the troubleshooting on the page and nothing seems to work, it's just completely dead even though it's brand new. I wasn't even able to upload songs to it.
any tips? or should I just send the player back? The problem is that I am in Iceland and bought it in Toronto, Canada so I would like to try everything before sending it.
thanks in advance!

I used these instructions and got all the way to reloading the firmwear. Then it said to restart the comp and I did and after that nothing! What am I doing wrong?
Hi everyone
There is a Recovery Mode for the flash-memory players although it is different from the Rescue Mode for the HDD players - that is used for carrying out maintenance operations on the player but Recovery Mode for the flash-memory players is just a different way of connecting your player to your PC when it won't normally connect, for example, when the firmware has become corrupted and the player won't start and isn't recognised by the PC. It is in fact a way of communicationg directly with the STMP3500 chipset that these players use without needing any additional firmware.
Creative themselves called it Recovery Mode - it was first seen when Creative posted the instructions for a previous firmware upgrade that could not be run when connected normally. For the N200 it was in the instructions to upgrade to version .5.0.
Here's a line from the instructions for the latest N200 firmware upgrade, v.20.04:
When prompted to set your player in Recovery mode, disconnect your player from your computer.
Here are the instructions:
. Download and install the Mass Storage Drivers from the website.
2. Press and hold the Play button while connecting your player to the PC. If you have a one-piece player then remove the battery first.
3. Keep pressing Play until the New Hardware Wizard starts - this will only happen the first time you put your player into Recovery Mode.
4. Complete the New Hardware Wizard.
To check that you are in Recovery Mode open Device Manager (right-click My Computer and choose Properties, then the Hardware tab and Device Manager) and look for a Player Recovery Device entry.
When in Recovery Mode you can reload the firmware.
PB

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