New Zen Touch not being detected by Windows

I just bought a 20 gig Zen Touch off ebay, and tried to get it to run.
The firmware on the Zen tells me it's version 2..0, which is the PlaysForSure version. So, I downloaded the driver specific to PlaysForSure, and tried to run it. It looked like it installed just fine, but when I plug in the player, it just recognizes it (at the start) as Creative Zen Touch, and opens up the Found New Hardware wizard. So, I don't think it recognizes my Zen.
This, of course, leads to all the programs not being able to recognize my Zen, either, and to me not being able to reload the firmware (just in case), or anything of the sort. Not really sure how to proceed, and I've been scanning the help files, which have been no help. The knowledge database seems to suggest that Windows XP will just load the proper drivers, which, of course, it doesn't.
How do I proceed? I thought this would be the answer, but it presumes that Windows will detect the device as an MTP, and somehow just find the right driver, which it doesn't.
I'm at a bit of a loss as to where I go from here. The drivers aren't installing, and the closest I can get is my Device Manager showing the Creative Zen with a big yellow question mark next to it, because the drivers aren't installed properly.
Help?

Try downloading and installing the latest drivers, Creative Zen and Jukebox Driver Upgrade version .30.03.
Also try running a disk cleanup from rescue mode.

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