New ZEN won't install or update firmware

The recovery tool does not even help!? The player it self is messed up, I cant get the updated firmware to instal because it dosen't recognize the player when i try to open the update I downladed. Then, when I try to turn off the player, it keeps coming back on in recovery mode
I am about to throw this thing, please any help is very apprecitated. Nothing on any of these sites have helped
!!! I have windows XP service pac 3 installed on my computer

I have the same problem. Help

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