NEWB: Obtaining Firmware Updates

Hi All,
OK, I've been trying to understand how I, a one-man business, can get a Firmware Update for an old router (c857) I purchased.
From what it appears, I need to take out a Service Contract with Cisco? Is this right? I don't want any hand holding, just the ability to download the file, but it looks like this is something Cisco have recently stopped doing?
Cheers,
Rich.

What is the cheapest way
to get a service contract number for the purpose of having fully patched and secure equipment? Some of the cisco equipment I've bought online does not ship with current firmwares.

Similar Messages

Firmware update on MBP (Original)?

I read about fw updates for MacBooks (pro), but they all concern unibody's macbooks (pro).
Is there a FW update for the original mbp's (<early 2008)?
If yes where and how?
peterwillem

Firmware update: none.
Means your model computer does not need one or at this time none is necessary as it should already be updated. If it did needed an update, it would show up in Software Update.
To double check to see if your firmware is up to date, go into System Profiler/Hardware/ SMC Version (system)
Post your firmware information. Mine is 1.16f11
You can always go to Apple's Download site & obtain firmware update downloads.
Message was edited by: CMCSK

How to obtain software and firmware updates via CD

Hello Forum!
Because I don't have broadband, I was wondering if Apple mails a CD w/ software and firmware updates.
I need the following updates according to Apple:
Java for Mac OS X 10.4 Release 5.0
Airport Extreme 2007 1.0
iPhoto update 6.0.6
Battery update 1.2
Superdrive firmware update 2.1
iTunes 7.3
Mac OS X update combo. 10.4.10
Thanks,
Ryoichi

Apple does not usually provide updates via CDs to individuals. However, if you were to pop down to the Cincinnati Apple store with a blank CD, they'd probably help you get the updates. Or you could just use their own free Wi-Fi network to download the updates directly to your MacBook.
-Doug

Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description:    WAN (PPP/SLIP) Interface
IP Address:    10.128.133.101
Subnet Mask:    255.255.255.255
Default Gateway:    10.128.133.101
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 06:00:00 1970
Lease Expires:    Thu Jan 01 06:00:00 1970
DNS Servers:    8.8.8.8
        156.154.70.1
Active Connection:    Teletalk
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

Airport no longer working after firmware update

Before i get to my question, i think that it is necessary to give a bit of background as to why i have set my network up the way i have.
I recently moved in with my girlfriend and brought my broadband package with me as i would have to pay a fee to cancel my contract within the contract period.
This would be all well and good except that in the new location, the service provider can only supply broadband via an ADSL phone line (provided by a seperate telephone company) furthermore they (Virgin Media - i'm gonna name names) provide a cheap USB only modem - which in turn is only compatible with PPC Macs.
Fine for me, but not so great for my girlfriend who has an Intel Mac Mini and not so great for my new Airport Extreme which of course requires a modem with an ethernet connection.
Bearing in mind that it's just after Christmas and i can't afford to just run out and buy an ethernet modem or change my ISP - i thought that i would try something out.
With the USB modem connected to my old PPC G4 i then connected the ethernet cable (that i had connecting our two Macs allowing them to share the internet connection) - from my G4 to the WAN port on the Airport...
Now i'm a real networking newbie so i was a little suprised when suddenly and effortlessly i had created a wireless network that the Mac Mini and our iPod Touches could see and use. I set up security etc and all was well and good...for two days.
Then Airport received a firmware update and now it doesn't work and resetting the Airport doesn't help.
So now i have to get my hands dirty and like i say, i know jack about networks or the terminology.
With this configuration - and obviously we know that it can work (somehow!)
should i be in bridge mode or sharing a single IP address? and just how am i connecting to the internet. Static IP address/DHCP - PPPoE? I know what these abbreviations stand for but i don't know what they mean.
In the course of 'playing around' with the settings i have seen a message saying that Airport has an invalid I.P. address - why is it invalid and is that only because of something that i have changed or is that the route of the problem?
All the machines can see each other and the only clue i can provide is this log extract.
Jan 19 01:05:31 Severity:5 Initialized (firmware 7.2.1).
Jan 19 01:05:34 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
Jan 19 01:05:34 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:05:34 Severity:5 Rotated TKIP group key.
Jan 19 01:05:42 Severity:5 (WAN) link state is Up.
Jan 19 01:05:49 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:05:54 Severity:5 Associated with station 00:1d:4f:e3:87:17
Jan 19 01:05:54 Severity:5 Installed unicast CCMP key for supplicant 00:1d:4f:e3:87:17
Jan 19 01:06:04 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:06:19 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:06:19 Severity:5 Connection accepted from fe80::203:93ff:fe77:a4b0%vlan1/49186.
Jan 19 01:06:34 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:06:49 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:07:04 Severity:3 No Address for NTP server time.apple.com.
Jan 19 01:07:08 Severity:5 Connection accepted from fe80::203:93ff:fe77:a4b0%vlan1/49187.
Jan 19 01:07:09 Severity:5 Configuration updated.
Jan 19 01:07:09 Severity:5 unloading current configuration.
Jan 19 01:07:17 Severity:5 Deauthenticating with station
...and so on.
I'm hoping that some networking guru is reading this and can provide me with a few pointers.
Can anyone help? I've been struggling with this for days now.
Thanks in advance.
Steve.

Your setup is convoluted, but it should work. A few comments:
1. The base station should be configured to get an IP address using DHCP, which it will get from your PPC which (with internet connection sharing turned on) is now acting as a DHCP server.
2. The base station should be configured in bridge mode, since your PPC (with intenet connection sharing turned on) is now acting as a router.
3. I suggest you should turn off the network firewall on the PPC as long as your are running this sort of setup. Not ideal, but it will prevent all sorts of connectivity problems between the internet and everything downstream of your PPC's ethernet port.

Trying to restore iPhone 4s, and receive "Connection attempt to firmware update server was unsuccessful. The network connection timed out."

I've tried updating on both my desktop and laptop, neither work. I have the newest version of iTunes as well, so that can't be the problem. When I run diagnostics:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion g7 Notebook PC
iTunes 11.3.1.2
QuickTime not available
FairPlay 2.6.15
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038BB880CE6FDE0
Current user is not an administrator.
The current local date and time is 2014-09-04 12:48:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 4.0.5
Plug-in File Version: 6.0.5.4
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CE989488-FC81-488B-A970-91D722749820}
Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
IP Address: 192.168.254.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Thu Sep 04 12:18:22 2014
Lease Expires: Fri Feb 25 02:18:22 2022
DNS Servers: 192.168.254.254
Adapter Name: {5E3757D2-481F-4D48-B535-A6A6ACF48517}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-09-04 12:47:39

Hi christeag,
The only thing I can identify as an issue is that your Windows Firewall is running and iTunes is not enabled in it, so this may be the source of your issue. Here is an article for you that will help you rectify this situation:
How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall
http://support.apple.com/kb/HT2553
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Connection attempt to firmware update server was unsuccessful. The network connection timed out

Hi. I have recently updated my iTunes to version 10.5.0.142 and cannot access the iTunes store after the upgrade. I have checked all the support articals and tried uninstalling and reinstalling iTunes, ensured that the firewall,internet explorer etc are correctly configured. Any help would be appreciated.
Below my diagnostics results:
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Latitude E6520
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0034AABC03B14CA8
Current user is an administrator.
The current local date and time is 2011-11-05 23:04:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 4200M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D16D8541-B70F-4DD7-A7C6-32B8EC55622C}
Description: Cell C
IP Address: 197.105.149.240
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers: 41.50.20.29
41.50.20.61
Adapter Name: {37C32779-B216-4D52-80FA-B4C3DF705DF3}
Description: DW1530 Wireless-N WLAN Half-Mini Card
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name: {6ADC43CF-4031-4D31-9B46-2BF2867B8E09}
Description: Intel(R) 82579LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection: Cell C
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-05 22:37:41.

Finally found a solution:
For PC users, before reinstalling, try this:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator
then type in:
netsh winsock reset
hit enter, restart PC, open iTunes. Hopefully fixed.

4GB upgrade now needs Firmware update - how?

Just updated my 15' Macbook Pro unibody (bought early 2009 - so maybe late 2008 model?) 2.4Ghz.
My MBP now seems slow? even though the RAM seems to be recognised (from Crucial) as :
4GB 1067 MHz DDR3
I spoke to cruical about the memory and they said that sometimes it may need a "Firmware update" after installing RAM?? - Can anyone give me steps on what or how this is done?? is it under 'software update'?
I am still on 10.5.8, and thinking of backing up and re-installing a full 10.6.4 and moving up to Snow Leopard.
Would this cure it, and maybe update the firmware in the same instance?
Thanks for any help!

pitchfork wrote:
My MBP now seems slow? even though the RAM seems to be recognised (from Crucial) as :
Poor computer performance is one of the symptoms of bad RAM, a great first step is to run the end-user diagnostic called the Apple Hardware Test (AHT), as detailed in your MacBook Pro manual, and also by removing the RAM and checking performance when running the laptop with the RAM supplied by Apple.
I spoke to cruical about the memory and they said that sometimes it may need a "Firmware update" after installing RAM?? - Can anyone give me steps on what or how this is done?? is it under 'software update'?
Firmware for the MacBook Pro is obtained via software update or by download from the Apple Support Website.
I am still on 10.5.8, and thinking of backing up and re-installing a full 10.6.4 and moving up to Snow Leopard.
Moving to Snow Leopard is a good move generally, but it won't solve a hardware issue such as bad RAM.
Would this cure it, and maybe update the firmware in the same instance?
It is always advisable to run the latest version of OS X and firmware on your Mac.

Firmware update 4.1.9 dialog box buttons?

I am trying to resurect my daughter's slot loading iMac after it was trashed by the infamous firmware bug. Before I found about this, the PRAM was zapped and a full system reset was performed, leaving the iMac in the situation where when it was turned on, after a few seconds it shut itself off. I have used the Giles Kenneday solution to disable the internal monitor and now the iMac doesn't shut down, but the image produced on the external monitor is so bad I can barely make out anything. I can boot up into OS 9.2.2, have the firmware update icon on the desktop and am ready to do the firmware upgrade 4.1.9. I have gotten past the license agreement screen, but the next dialog box has four or five buttons that I can't identify, so I don't know which to click on to start the upgrade. I've tried the one on the far right but it didn't work. Can anyone who has completed the 4.1.9 Firmware update, or is about to do it, please tell me which button on this screen starts the process? Also where is the button on the next dialog box that causes the iMac to reboot? I have been unable to find screen shots of these boxews anywhere.
Slot loading iMac G3 Special Edition Mac OS 9.2.x

Mauro, all, and anyone experiencing blank screen problems with a slot loading iMac,
First (and most important) I have been finally able to repair the problem using a combination of the ideas presented by Giles Kennedy and the additional encouragement from Mauro. For those who encounter a slot loading iMac that either has no screen display OR shuts down automatically a few seconds after booting there is HOPE. There are several messages in this forum describing a problem similar to the one I experienced. I suggest that those encountering this read Giles Kennedy's excelent article at http://www.gileskennedy.com/panthereatsimac and mirrored at http://www.capecodgraphics.com/imac_firmware.htm. Note that this problem existed in several levels of severity. I had to go the entire route, obtaining an old mac floppy drive cable, bridging four conductor of the internal video cable, and doing an almost blind firmware update, but it can be done. Your problem might be easier for repair.
Second - Although all reported instances of this problem have been assodiated with attempts to install some version of OSX, My daughter's iMac failed while running OS 9.2.1. She swears that no attempts were made to install OSX... so it appears that these problems may be more extensive than previously reported. I suggest that anyone running an iMac under OS 9.2 immediately do the 4.1.9 firware update to avoild the problems I experienced.
The entire process I went through was too extensive to report here, but the final steps that brought succes will be found in my insertion in portions of Mauro's post below:
J Evans,
In the process of installing Firmware update there is
not a dialog with 4/5 buttons, I have checked with
Resedit. What do you see is an artifacts of the
screen. The Agree/OK/Update are ALWAYS on the right,
the first on on the right.
Actually the first screen presented after launching the updater (the license agreement) does have four dialog buttons. I still don't know what the others are.
I cannot remember if the DEFAULT button is the
Agree/OK/Update but, have you tried to use the
keyboard "RETURN" in place of the mouse ???
Although using the Return button to accept all defaults did not work with the battery and bothe memory cards installed, it DID work with the battery removed and only one memory card in place.
Before I found about this, the PRAM was
zapped and a full system reset was performed, leaving
the iMac in the situation where when it was turned
on, after a few seconds it shut itself
off
iMac thinks that there is a fault in the CRT or its
circuit board (the PAV - Power/Analog Video - board)
and shuts itself down after about 7 seconds.
You might try removing all the memory, the Airport
card (if present) and the logic board battery, and
leaving for 24 hours. Reset the PMU, replace memory
(one card only, in a different position from before),
and plug in mains power. You are now ready to
power-on the iMac using the button on the front. boot
from the HD as normal
The fault that the old firmware "thinks" it detects can be overcome using the floppy drive cable/bridge four connections solution described in the Giles Kennedy article. If the internal cable is kept in place, the iMac will continue to shut itself down during the boot process.
Jack

NSS6000 "Firmware Update Error: The firmware image file is corrupt."

Hello All,
I've recently run into a problem trying to update the firmware on our NSS6000 to either 1.20.1 or 1.21.0. We are currently running 1.16-3.
Each time after I click "Upgrade Firmware", the upgrade fails with the same error: "Firmware Update Error: The firmware image file is corrupt. Obtain another copy of the file and try the firmware upgrade again".
I've tried re-downloading the NSS6000_FW_1.20.1.tar.gz and NSS6000_FW_1.21.0.tar.gz several times from multiple PCs, and using multiple browsers. I've tried several combinations of Windows Server 2003R2, Windows Server 2008R2, Windows 7, and Firefox, Chrome, and IE 8/9.
The downloads all appear to be fine, and they all can open/extract with 7-zip without issue. The file sizes are always the same.
No combination of OS/Browser yields a different result on the upgrade attempt either.
I tried renaming NSS6000_FW_1.21.0.tar.gz to NSS6000_fwupgrade_0121.tar.gz to match the convention used in early versions (thinking that the extra "."'s could be the issue) but no luck either.
I was able to successfully re-apply the NSS6000_fwupgrade_0116.tar.gz firmware without any issues at all.
A strange thing I noticed, though, was on the "The system will reboot now. Please close your browser." window, it shows the device as an "NSS2000 2-Bay Gigabit Network Storage System" (please see attached screenshot). I'm chalking that up to a simple reusing-the-same-web-code issue rather than the root of the problem, but thought I should mention that as well.
Has anyone else run into this issue, or have any suggestions for workarounds in order to successfully upgrade the FW on this device? Thanks in advance for any suggestions.

Hi,
Not sure what is going on i haven't see the issue you are having, can you try downloading both images at a different location; instead of behind your router. Also upgrade to .20 and then .21. Im pasting the release notes upgrades step.
When upgrading the firmware from v1.12 to v1.14, v1.12 to v1.20.1, or v1.12 to
v1.21.0 the Configuration GUI displays a "Programming images.." message
for more than 12 minutes (the time it takes to upgrade the firmware is
usually 5 to 10 minutes).
The workaround is to wait at least 15 minutes to complete the upgrade and
then power cycle the NSS by removing the power cord. Do not try and
access the Configuration GUI during this time. (CSCsx17923) When upgrading the firmware from v1.12 to v1.14, v1.12 to v1.20.1, or v1.12 to
v1.21.0 the Configuration GUI displays a "Programming images.." message
for more than 12 minutes (the time it takes to upgrade the firmware is
usually 5 to 10 minutes).
The workaround is to wait at least 15 minutes to complete the upgrade and
then power cycle the NSS by removing the power cord. Do not try and
access the Configuration GUI during this time. (CSCsx17923)
If this don't help you might have to give us a call @ 1-866-606-1866 and open a support case.
Thanks,
Jasbryan
Cisco Support Engineer

Remote firmware update problems

I am a newbie to our school G5 Xserve and have been just recently updating and getting my feet wet. From the Server Admin program I have come across the firmware update but can't seem to get it to actually run. I have read and tried any and all items I have found around the Apple site to no avail.
http://docs.info.apple.com/article.html?artnum=93980
Is the doc that I keep referring to but get nowhere.
We are running our Xserve headless and as such no video card or any other of the usual options like keyboard, etc.
The biggest help would be the proper protocol for Terminal on my Powerbook. I am a newbie to Terminal overall, only played a little with it as needed in the past. I have repeatedly read and typed, as well as copied and pasted, Apple's example and get nowhere. Keeps coming back with:
-sh: fg: %: no such job.
I have looked and the updater file is indeed in the Utilities folder on the startup drive as stated by the 93980 doc.
I know I am missing something rather simple. Any kick in the right direction will be greatly appreciated! Thank you.
Ken
Anderson School
Bozeman Mt.

I have reset my iPod and now it works fine. Thank You!
Sony Vaio Windows XP

Linksys WRT54 G V1.1 - Problems with SBC DSL after firmware update

I have a Linksys WRT54G version 1.1. I also have AT&T SBC Yahoo! DSL with the SpeedStream 5100 DSL modem.
It previously had the original firmware, as I never updated it. Last night I updated the firmware. It was successful. However ever since I have not been able to successfully connect to my SBC DSL.
I set it to PPPOE and used my SBC username and password to connect but it would not connect. Router name, domain name, host name and the new field called "service name" were all left blank previously....so I do not think anything changed there. I talked to the SBC technical support and the lady had no information to give me regarding any of those fields because the router was 3rd party....she gave me the Linksys number but how are they supposed to know any of SBC's specific information? Anyway I figured I mind as well post here instead of waiting in line for an on-line Linksys technical advisor.
There were also new added options in the updated firmware version like "advanced settings" I believe it is called....since the firmware update the "router" was set to be a hub instead of a router....so I changed it to router. Then I was able to go to status and finally be able to connect. Prior to that it was giving me an error saying it was not able to obtain an IP address from the server.
Although I was able to connect to the SBC DSL service through the router I am still unable to actually get an internet connection. Cannot receive weather through weatherbug or access websites through IE7. For the time being I disconnected the router and have the modem hooked directly to my desktop. This works OK temporarily but I'd love to get the router up and running again so I could use my wireless laptop as well as the increased security that the router provides.
If you can think of something I am forgetting or doing wrong with this new firmware update let me know. There are a bunch more options and settings than the original firmware that I am not really familiar with. Thank you in advance!

With most AT&T systems, the modem does your PPPoE login. The Linksys router should not repeat this login. Instead, in the WRT54G, the "Internet Connection Type" should be set to obtain an IP address automatically (DHCP). This is the factory default setting.
Additionally, after a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
So, to fix your system, do the following:
First, reset the router to factory defaults.
To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, then power down your network, then wire the ethernet port on the 5100 to the Internet port on the WRT54G. Leave one computer wired to a LAN port on the WRT54G. Power up your network. It should work.
If you cannot get "Reply from ..." in step 9 above, your router might be dead. Report back with this problem.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, report back with this problem.
If you need additional help, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
Please let me know how things turn out for you.
Message Edited by toomanydonuts on 02-18-2009 02:49 AM

E61 Firmware Update 2

There was a thread on when availablility of an E61 software update would be available which appears to have been erroneously locked.
The postings indicated that there was a new official firmware update for the E61.
Can someone confirm if this is correct, and if so what the correct proceedure is to obtain the update is. I am in the UK and am currently finding the WiFi link unusable with my (expensively purchased) phone.
If there is no update at present, can someone indicate when it might be available? One of the main reasons for me to purchase the E61 was for email access with WiFi - one of the main advertising points for the phone. Currently, this is sufficiently unreliable to make the phone unfit for the purpose it was purchased, and I am considering returning the device for a refund because of this if no update is available to address the issues.
Thanks,
-- Mark

Wow! 2 years! Over here in Singapore, Firmware upgrade is only free during the 1-year warranty period. The service centre here is so busy, you often have to queue to take a queue number, and then another queue to be serviced.
Anyway, is there a list of fixes for the firmware update? Or do I have to find out myself. Some of the fixes I have noticed.
1. When pairing with some non-Nokia BT headsets, the automatic setting to the lowest volume problem is solved.
2. Calculator - You no longer has be use the joystick to select the Add, Subtract, Multiply and Divide. Pressing the respective keyboard keys works now. In other words, I can remove Calcium.
3. One pleasant suprise is that the phone configuration no longer disappears when I upgrade the firmware. No need to spend hours reconfiguring the phone all over again.
100.34.20
29-09-2007
RM-244
Nokia E51 (14.1)
2.0633.65.01
03-10-07
RM-227
Nokia E61i-1

Post-Firmware Update Problems--HELP

Several weeks ago I downloaded the Firmware update for my MBP. My MBP had an intermittent history of going to sleep and not waking up. When I ran the update, my MBP crashed and would not reboot. I had to obtain a copy of an original firmware disk from my local Apple dealer and load that in order to get my computer to operate.
Thereafter, using "original" firmware, my MBP had a regular problem with unexpected shut downs. I just got around to re-downloading and installing the recommended firmware update, and I am experiencing the unexpected quits again! Quits occur without regard to battery charge level. Since the update the quits happen within a couple of minutes of use. Before update the quits would happen later than the first couple of minutes of use. These unexpected quits are tethering me to an outlet and making me crazy.
1. Was the firmware update suppose to correct my original problem (not waking from sleep occassionally)?
2. Was the firmware update suppose to correct my new problem (unexpected quits)? If so, why didn't it?
3. Is it possible that the crash several weeks ago caused another software problem that is causing confusion regarding power availability?

I sent my computer in last week with that same problem, and another case issue. They repaired the case and replaced some sensors.
But when I called Apple because I was STILL having unexpected Quits when I got it back, they said the Apple Care technician couldn't duplicate the Quits.
Does anyone think this is a power supply issue? Because when I plugged it in and started it up, it seemed to be okay. Or is it a motherboard issue? It seems to be working now that I've run disk utility from the install cd, and since I've plugged it in. Should I send it back in?
-Amy
MacBook Pro 17" Mac OS X (10.4.8)

Macbook4,1 10.6.8 and firmware update - what went wrong?

Macbook 4,1 2008 2.4Ghz (not unibody). I recently reformatted my hard drive and reinstalled 10.6 from the Retail DVD and all seemed to go well. The MB was working fine up to that point. I then set up the MB (network, date and time, etc.) and repaired permissions.
I then checked Software Update and downloaded and installed the recommended updates to 10.6.8.
Again, all seemed to go fine. System booted and I repaired Permissions again. I went to the Apple web site, a couple of other web sites, and Software Update found another update to install: Firmware. Though I don't remember what version.
I clicked OK and it installed.
Upon reboot, it seemed to install okay.
But then I left the Macbook and it went into Sleep.
I didn't come back to it again until the next day.
When I pressed a key to wake it, I got what I now know is the screen that appears after you wake it from SAFE SLEEP. As per this Apple KB article: http://support.apple.com/kb/HT1757.
And this is where the problems started.
After the MB woke to the Safe Sleep screen, which shows the desktop a little "out of focus", the progress bars started filling in from left to right, BUT before they completed, the screen went BLACK.
And it has had a problem with black screen ever since. I can boot the MB from internal or external HD or from DVD, and it seems to boot fine. Boot chime, Apple logo, spinning wheel, then at the point where it pauses, blue screen, then goes to desktop, instead the screen goes black.
It finishes booting, but seems to go into Sleep.
I can wake it by pressing a key, but the screen either comes on and goes black again after 10 seconds, or I get the Safe Sleep wake screen, and then it goes black after 10 seconds.
And at boot or when waking the MB, the front LED flashes 5 times. There are no error beeps.
I've tried changing RAM, but problems remain.
So what's all this? Any ideas?
The display doesn't seem dead, as it works to boot and wake. The MB works fine with external monitor.
It's weird, but I can't think of anything apart from the Firmware update. The problems started right after installing it.
Unfortunately, this model of Macbook doesn't have a Firmware Restoration image to download and burn to CD. It is the ONLY Mac at this point that doesn't have this!
I called Apple support and even bought the 49 Euro Pay Per Incident service, which proved to be the same as throwing 49 Euro out the window. The only "technical" support they provided was to Reset the SMC, which you can find out about FOR FREE at the Apple website. And which I'd done anyway. I'd also reinstalled the MacOS. Don't want to beef too much, but sheesh, you've already got a Macbook that might need costly repairs, and they make you pay 49 Euro BEFORE they even ask you about the problem and what you've done to try to solve it. I'm tempted to say "ripoff". I mean, if all they can offer you is the advice to reset the SMC - which Apple offers for free at their website - then that's pretty poor service for 49 Euro, to say the least.
Apart from the wasted 49 Euro, I'm pretty peeved about the Firmware update (or so it seems) wrecking a perfectly working 2008 Macbook. I don't know how to convince Apple of this, but I'm certainly going to try.

Thanks for the reply.
Re. the Displays setting, the Macbook display isn't recognized and mirroring isn't an available option.
I've scoured the net and the idea of replacing the PRAM battery may be something to try. I read a post by a guy with a Macbook logic board screwed up by a Firmware update, which he solved by replacing the PRAM battery, as when you disconnect it you reset the logic board.
Which capacitor?
No luck so far with talking to Apple. I will try to get hold of someone a little more tech savvy and/or in a position of authority, as it seems that the Firmware is the culprit. Obviously a million other things could go wrong with a Macbook, but given the timing here it looks like the Firmware. Firmware updates can and occasionally do screw up a computer, as most manufacturers will warn you before you apply the update: PC makers, printer makers, etc. And they probably warn you that it's all your responsibility if anything goes wrong. But re. the Apple Firmware update:
1) it came thru Software Update
2) there was no warning
3) to make things worse, there's no Firmware Restoration image that I can burn to a CD to reflash the logic board: this is the only Apple computer that doesn't have a Firmware Restoration option
I'll try to get thru to a manager and convince him/her that the firmware may have been the cause.
Do you think an authorized Apple tech might have access to some way to do a firmware restoration? Something not avaiable to mere mortals? Because if not, the only solution looks like a new logic board.

NEWB: Obtaining Firmware Updates

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