Newbie Connection Problem ! (WRT54G)

Firstly I apologise if this sounds a bit dumb!
I set up a new wirelss router, hardwired to a PC and using wireless on my laptop.
I ran it from the CD rom and everything was set up securely and worked fine.
Inadvertantly I pressed the SES button on the front of the router, thinking it was an on off switch! and switched the box off via the plug.
When I went to use it today, it all switched on ok but when I go to find available wireless networks on my laptop all the security settings have gone leaving me an option of a linksys netowork un-secured.
How do I get my orgiginal settings back? and also can the router be switched off?
thanks for looking.

hi , sorry but no option for switching the router off...
now in order to get back to the original settings....access the router using http://192.168.1.1 "admin" as the password....
go to the wireless section and then to wireless security....you can turn off the SES from here and then specify your own encryption keys.
Let me know if you need further assistance.

Similar Messages

Macbook connection problem WRT54GS v6.0

I have a problem on my macbook running OS X 10.4.8
My airport connects to the router but does not receive a valid Ip address. I can even access admin screen from the macbook, but I cannot get on to the internet.
I am running a WRT54GS v6.0 router
I have turned on MAC address filter on my router on purpose. I have my macbook's MAC address stored as an "Allowed client" on my router
also, I have ristricted the maximum number of DHCP leases to 4 clients [ i have 2 pc's and a macbook]
I am using wpa personal security setting. I tried both TKIP and AES modes. neither worked [currently using TKIP]
Although the Airport shows that It is connected to "myNetwork", it does not have an IP address assigned
please help me

the macbook used to
I changed some settings [which I forget now] in order to join the windows workgroup. It did not work.
I did a clean reinstall of Mac OS X today
I did not import anything from the previous install. So all network properties must have been deleted.
So i was expecting that starting all new would work. but it hasn't yet.

ARD Newbie connection problem

Hi,
I persuaded my mum to get an i-mac so that a) her computing experience would be great and b) so that I could help her with any problems.
She is on 10.6 and Remote Client 3.4 and I'm on ARD 3.4 and 10.6.7. I set it up and connected with ARD fine in her house using my MBA. Control/Observe - all fine.
I then try and connect when I'm at home but am unable to do so.
I have her user name, password and IP address - 192.xxx.x.x
In Scanner I have a little blue dot to the left of the 192.xxx.x. details.
Can someone talk me through what blindingly obvious thing I'm missing here?
Many thanks.

IP numbers are usually 4 sets of 3 digits (86=086), you have one set too much
if ARD resolves your IP (adding adsl.virginmedia.com) and you get an authentication error, that could mean you're using a wrong username/password combo
the correct ARD login is the COMPUTER's user/pwd (email accounts are irrelevant), check system preferences>accounts
note that login/password are case sensitive
if your login is correct, and you still can't connect, you might want to start working on your router's firewall configuration, but I can't help you with that, you need your ADSL router/modem setup guide
PS. go to system preferences>security, is your software firewall on or off?

Router connection problem WRT54G.

The problem is, I can only get an internet connection by switching on the modem first with the router and PC power off. Then power up the router then switch on the PC then a connection is made. If I connect the modem direct to the PC there is no problem at all. This problem has only occurred since my provider NTL (Virgin) fitted a new modem. Thanks John

You should reset and re-configure your Wireless Router...
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...
If your Internet Service Providor is Cable follow this link
If your Internet Service Providor is DSL follow this link

Connection problems (WRT54G v.7)

I got 4 linksys router (3 Wrt54g + 1 gc)
Two of them are installed in my office and working fine and I also installed 1 for my friends.
When my friend want 1 for her new home I recommend her to buy the wrt54g. However, it became a disaster. It keeps disconnect and also not able to connect with some devices. I checked the details and found that it is wrt54g v7.0 (tho with the same name but it is a total different product).
1. It is unstable.
2. It doesn't connect my Pocket PC and PSP (Never)
3. It cannot do P2P (you won't be able to reach the router after 10 min P2P)
4. It is expensive (by comparing other similar products)
5. It has no support at all (I emailed the tech and never has response)
(Mod note: Post was edited for guidelines compliance.)Message Edited by primus on 02-04-2007 07:25 AM

First of all, I have 7.0.0.4.. By the way, this is the 7th generation of WRT54G router and I don't think it is acceptable to have such bug for basic 802.11b/g connecting issue. They are not making this router for the first few months.
Second of all, I got the router not in UK, but Hong Kong. If I had known that they changed using another chipset I would not suggest it anymore. It is just totally unreliable and useless.

RMI newbie connection problem

One machine (WindowsXP). Hello world test app. RMIRegistry is running. I start my server and get
HelloImp1 err: Connection refused to host: ron; nested exception is:
 java.net.ConnectException: Connection refused: connect
java.rmi.ConnectException: Connection refused to host: ron; nested exception is:
 java.net.ConnectException: Connection refused: connect
 at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:567)
 at sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:185)
 at sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:171)
 at sun.rmi.server.UnicastRef.newCall(UnicastRef.java:313)
 at sun.rmi.registry.RegistryImpl_Stub.rebind(Unknown Source)
 at java.rmi.Naming.rebind(Naming.java:160)
 at rmitest.ServerImpl.main(ServerImpl.java:30)
Caused by: java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:171)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158)
 at java.net.Socket.connect(Socket.java:426)
 at java.net.Socket.connect(Socket.java:376)
 at java.net.Socket.<init>(Socket.java:291)
 at java.net.Socket.<init>(Socket.java:119)
 at sun.rmi.transport.proxy.RMIDirectSocketFactory.createSocket(RMIDirectSocketFactory.java:22)
 at sun.rmi.transport.proxy.RMIMasterSocketFactory.createSocket(RMIMasterSocketFactory.java:128)
 at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:562)
 ... 6 more
Process terminated with exit code 0
My policy file (which it is read because it gacks on syntax errors) is
grant {
 permission java.security.AllPermission;
import rmitest.Server;
import java.rmi.*;
import java.rmi.server.UnicastRemoteObject;
public class ServerImpl extends UnicastRemoteObject implements Server
 private String name;
 public ServerImpl( String s ) throws RemoteException
 super();
 name = s;
 public String sayHello() throws RemoteException
 return "Hello World!";
 public static void main( String args[] )
 System.setSecurityManager( new RMISecurityManager() );
 try
 ServerImpl obj = new ServerImpl( "HelloServer" );
 // Naming.rebind("//myhost/HelloServer", obj);
 Naming.rebind( "rmi://ron:1099/HelloServer", obj );
 System.out.println( "HelloServer bound in registry" );
 catch ( Exception e )
 System.out.println( "HelloImp1 err: " + e.getMessage() );
 e.printStackTrace();
Help!

Hi,
Just try to rebind just the name of the interface to the server instance.
Naming.rebind("Hello",obj);
|->name of the interface.
--P

Uninstall/connection problem

hi, we have a wirelss router G wrt54gs and a wirelss b notebook adapter for the lap top. a short time ago while using lap top linksys shut down and wouldnt re-open , kept saying it didnt exist, i find that odd from surfing ok to nothing on a few mins.i tried to un-install linksys so i could reinstall.control panel told me it had been uninstalled but it was still showing , when i put the disc in it wouldnt auto run so i went in through my comp , clicked set up and it told me it couldnt install as something was already installed, its just taking me round in circles...with a bit of advice i searched the files /folders and eventually got a connection, problem is now i dont have the status page which shows when your connected and what network. im at a loss now and really need some help on how to get the whole lot out so i can re install , how to get this status page back, and now it drops its connection every few mins.and to top it all im not exactly sure if and when it is connected if it is secure...

go to start -> programs -> linksys wireless-b notebook adapter and click uninstall
if no luck, from here as well....seems that the program has gone into the registry of the laptop and u need a registry cleaner program to get it uninstalled properly....

Itunes version 7 internet connection problem

Since Apple has relise itune to v7 i found a lot of problem after i update to this v7. First is the sound quality and i been solve this problem after i updated to v7.0.2 but it still have problem too when the itune play next song. I need to close itune and start again.
Second problem is my ipod usb connection problem, it pop uot said cannot write to the disk. that time i though my ipoh's harddisk got problem after that i try connect to firewire and is runing smooth.
Third problem is the internet connection, it always happen i can't get into itune store and itune radio. I start using itune when i own a 20GB ipoh shuffer and that time is version 5 or 6 and everything is runing smooth. I even check my mcafee firewall is full acess for the itune.
I hope Apple can take note all the problem / error for window os user and i think not just me face this problem.
Finaly hope Apple can understand my broken english (sorry about that).
Chee

Kindly connect the modem straight to the computer...click start >> all programs >> accessories >> command prompt...In the command prompt window type ipconfig /all and press Enter...Post the details...
Kindly state your ISP(Intenet Service Providor).
Kindly state the make and model number of your modem(not the wrt54g).

HOME LAN CONNECTION PROBLEM

HOME LAN CONNECTION PROBLEM
I set up a 2 unit home net with a Linksys WRT54G Router, One PC hardwired to Port 1 and a Notebook conected via the wireless port. Both PC are Pentium and WXPPRO.
When I try to browse the local workgroup ("MICASA") I get the following error message: "You have no access to "WorkGroup". You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server list for this workgroup is not accessible at this moment."
Wireless has MAC filter enabled and security disabled
I restricted DHCP adresses to only 2 => 192.168.1.100 and 192.168.1.101
Win XP Pro Firewall is disabled in both PC
I worked as ADMIN with proper password in both boxes. Full file security enabled.
Shared both C disks with proper local and share permits.
In registry both PCs have: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Lsa/"restrictanonimous"=0
I could see both PCs in "my network places" for a couple of days, with full and proper file sharing, and then both pc's dissapeared. Both PC's access internet properly.
The obnoxious message listed at the beginning began appearing when I click "Workgroup" in "my network places". I tried everything, including unsetting and re-setting file sharing for C disks. Nothing happens.
The W2K Resource Kit Browser Monitor reports no brouser on the LAN.
I can ping one adress from the other and I can log onto the other box shares by typing the name in Windows Explorer (\\Pentium or \\PCdeLidia)
Any clue will be welcome

Thank you, timelord.
I checked the Node setting (ipconfig /all) and it is "broadcast".
So, I decided to start all over again.
1) I un-shared all shares in both computers (The notebook and the desktop).
2) I reset the linksys router and used the Linksys setup wizard to reconfigure it from 0 (cero) - dropped (disabled) ALL security - Left only admin setup password - Changed the workgroup SSID from "MyHome" To "Home" - just to be sure.
3) Run network setup wizard in desktop (WXP Pro). Sharing Printers and files enabled.
4) Stopped and Disabled the WXP firewall in the Desktop (it was disabled, but the network wizard enables it and leaves it running)
5) Rebooted the Desktop
6) At this point, I finally could browse the local lan and see my desktop listed
  My Network Places / All the Net / Microsoft Windows Network / "Home" / "Pentium" (my desktop)
7) Went over to the notebook and re-checked all file-sharing was off, then I erased the WI-FI profile in it (uses the Intel wizard), changed the workgroup name from "My Home" to "Home", Rebooted it and connected it to the Wi-Fi "Home" net that was detected. ALL security disabled, including WXP Firewall.
8) Now, the whole net is visible from both PC's
  My Network Places / All the Net / Microsoft Windows Network / "Home" / "Pentium" (my desktop)
  My Network Places / All the Net / Microsoft Windows Network / "Home" / "PCdeLidia" (my wife's notebook)
9) I enabled a couple of shares in both machines and I could browse them and connect to them
10) Finally, all goes to hell: I shut-off both PCs and the LinkSys router. Then I powered the linksys, and then the Desktop. The notebook still OFF. And Voilá, same awful post:
"You have no access to "WorkGroup". You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The server list for this workgroup is not accessible at this moment."
I'm not even able to see myself.
One tip: I used the browser monitor from W2K. Before, I was able to see 3 (three) lines listed, no browser. Unfortunately, i did not write it down. Now I can see only the following 2 (two) lines:
MiCasa \Device\NetBT_TCPIP_ {€ unknown (Not an Euro sign, something like that)
MiCasa \Device\NwlnkNb         unknown
Now I have to quit, no more time, I'll continue later and keep you posted
Thank you again

Losing Connection on WRT54GS v.5

I have 3 laptops connected via WRT54GS v5 and one of them has a hard time maintaining the wireless connection. The latptop that has the problem is the exact same one that I use and my connection though sporadic at times, is not as bad as the other one. I thought at first the problem was related to AOL and downloaded the latest firmware which referenced fixing the issue with AOL. This seemed to work for me, however the other laptop still continues to lose its wireless connection and not just while using AOL, but also while browsing the internet via our normal ISP.
Does anyone have any suggestions as to why the connection is sporadic and any ideas on how to fix it? I've been reading some of the other threads and I see that there is mention of changing the channel. How do I do that and will that solve the problem?
Thanks in advance for the help.
lynx

lynx>>>
Do you have any computers wired to the router? To change the channel, launch your IE and type http://192.168.1.1 into the address field. Login with no username (leave it blank) and type "admin" for password to bring up the router's Web-Interface. Go to Wireless Tab and change the channel from there. You may also consider the wireless interferences on the area like Cordless Phone, Microwave Oven, Metal Filing Cabinets, Carpets, etc.

RG54G2 Wireless Router Internet Connection Problem

Hi,
(apologies for the long message - trying to cover all details - summary: wireless router often drops internet connection)
I recently bought an RG54G2 Wireless Router, a CB54G2 PCMCIA Wireless card and a D-Link GWL-630 PCMCIA Wireless card. In addition to two laptops connected to the wireless router WLAN, I have two PCs (one Win WP Pro SP 1 and one Win98SE) connected to the router via wired LAN. I also have a SurfBoard SB3100 Cable Modem connected to the WAN port (this connects to my ISP - Optusnet (Australia) via DHCP).
The problem I have is that the internet connection is disconnected many times a day (often every few minutes, sometimes an hour or so). I am able to reconnect by resetting the wireless router via the wireless router configuration page. When the internet is disconnected I am still able to access the computers on the LAN/WLAN (via Windows Explorer and Ping), I am also able to ping the router and the Cable Modem, but nothing outside of the cable modem.
Also, when the internet is disconnected the System Status page indicates that the router is still connected to the internet, and the Diagnostics page passes the Test Connection test, though no external pings work.
I did not have this problem when the cable modem was connected directly to the Win98SE PC (and other PCs via ICS).
I have disabled the WLAN and the problem still exists with only the wired LAN.
I have changed numerous settings in the wireless router config page with no success (eg disabling DHCP and setting each IP address, minimising LAN and WLAN speeds to 10 and 11MBps plus others).
I have upgraded the wireless router firmware to R1.0.6.0 (no change to the problem).
Searching on Google I have found several other cases of routers with unstable internet connections (none refering to the MSI routers), but none had solutions that helped my situation (most replies suggested updating the firmware).
Any suggestions of how to make the router internet connection stable?
Thanks,
Mike

maybe this is the FIX 4 wireles router internet connection problem
please let me know if any one fix the problem with this tips
thankz
M. B. Feb 6 2004, 8:20 am hide options
Newsgroups: comp.os.ms-windows.networking.windows
From: "M. B." - Find messages by this author
Date: Fri, 06 Feb 2004 16:20:48 GMT
Local: Fri, Feb 6 2004 8:20 am
Subject: SOLUTION to my router loosing connection to Windows XP
Reply | Reply to Author | Forward | Print | Individual Message | Show original | Report Abuse
I am happy to report that after 8 days of constant battles, reboots, phone
calls, cable pulling, router changing, it seems that I finally have found a
combination that has had me using Verizon DSL account for over 12 hours so
far without any kind of interruptions.
Since so many of you tried giving me comments and suggestions, I felt that
it is necessary for me to post this here so that the next person will not
(hopefully) need to go through this hell as I did!
My original problem was that when after I purchased a D-Link Wireless Router
DI-624, I would get disconnected from Verizon DSL at least once every 2
hours or so. My internet access would "freeze" and then a little popup box
at the bottom right system tray would tell me that the "LAN cable has been
unplugged". After about a minute or so, my internet connection would be
back working This was NEVER happening during the 2+ years I was using my
Westell modem alone (running in router mode).
Please keep in mind: The problem I was having was not wireless related as
it was happening to the desktop computer to which the router/westell was
connected to!
During these last 8 days, I tried: one DI-624 wireless router, two Netgear
614v3 routers and two Linksys WRT54G v.2 routers. In addition, I received a
brand new Westell 2200 modem from Verizon. I also tried about four
different CAT-5 cables. Here is the final outcome:
I have the Linksys WRT54G (version 2) wireless router connected to the
Netgear Fast Ethernet FA310TX network card in Auto-Sense mode (using the
built-in XP drivers, as Netgear told me that there was never a newer
revision released). I have DISABLED the built-in 3Com Gigabit LOM (3C940)
network card (via the ASUS P4C800 Deluxe motherboard BIOS), DISABLED the
Zero Wireless Configuration service, and have put in the IP/Gateway/DNS
address numbers inside my Windows XP Network Connections | LAN setup. My
operating system is Windows XP Pro SP1 and the modem is a Westell 2200
configured as bridge only.
If my situation continues to be stable, I *might* try to go back to the 3Com
built-in card (disable any power management) and then re-enabling the Zero
Wireless Configuration services. But in reality, I am happy with the way
things are and have already spent enough time trying to get my router to
work with Verizon DSL without having it drop connections!
Now, the next step will be setting up the WIRELESS part of this. I don't
even yet have a laptop with me on the premises, but the 802.11g card that I
already have is the D-Link DWL-G650. I hope and assume that this will work
okay with the Linksys...
One thing I must say is that I never realized that how many problems other
users are having. I would have thought that since 802.11x has been around
in the mainstream by now 2+ years, that things would have been much more
"system friendlier". And again, my issues were not even WIRELESS related.
All 3 tech supports were not really helpful, as none of them realized that
the problem is somehow between the router and Windows XP (Ethernet card?)
loosing a connection, which of course results in Verizon DSL loosing the
connection also.
One other comment about the Netgear 614 v.3 router: A number of people have
responded to tell me that they have had this random "router resetting"
happen to them (where the routers behaves as if someone turned the power off
and then back on, and the lights flash) just as if you first turn it on). I
was lucky to witness it myself during one of the "disconnects" that I had.
This was actually the reason why I went back to try the Linksys one more
time. So, I would definitely recommend staying way from this 614 (version
3) model.
Once again - THANK YOU everyone!

Timeouts and connection problems after 5.1(2) upgrade

AIM/chat and some other programs are having timeout/connection problems after upgrade to 5.1(2). I am using S241 also. The connection problems stopped when the IPS was set to bypass. Rebuilt IPS and left sigs at default settings and problem is still happening. I am not seeing any of the IPs that are having the problem in the Event Viewer or on the Events in the IDM.
Any known issues with the 5.1(2) that would cause this type of problem?

I don't know specifically, but I did notice that 5.1(3) was released today.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
Michael

RFC Receiver adpater Connection problem , Help us to solve ?

Hi Friends ,
 Our scenarilo is Mail to RFC. It was running fine. In RFC Receiver adapter i have given Maximium connection property to 1 .
 While multiple set data passed to rfc will connection problem will come ?
 Most data not uploaded . I am getting the following error.
 If i set max connection to 5 . It is 5 times or more than that it is pusing the data .
 i am getting the following error while i set the Max connection to 1 . . Any other place i need to change configuration ?
 - Error: 2007-09-24 10:51:22 GMT-05:30: Message processed for interface YRFC_EXT_WARR: com.sap.aii.af.rfc.afcommunication.RfcAFWException: error while processing message to remote system:com.sap.aii.af.rfc.core.client.RfcClientException: resource error: could not get a client from JCO.Pool: com.sap.mw.jco.JCO$Exception: (106) JCO_ERROR_RESOURCE: Connection pool RfcClient[CC_EXTE_WAREN_2W_RFC_RECEIVER]e7fa21f86ec535e883636c0beffc0f0c is exhausted. The current pool size limit (max connections) is 1 connections.
 Please give the description . I have referred many likns . Help us to solve this problem .
Regards.,
V.Rangarajan
Message was edited by:
 ranga rajan

Hi,
Have a look at this.This will help you.
1.
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f3f93ee7-0c01-0010-2593-d7c28b5377c2
2. https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/3103eb90-0201-0010-71af-be6f4a6f61d1
Regards,
Akshay Jamgaonkar.
Reward points if find useful.
Message was edited by:
 Akshay Jamgaonkar

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

Newbie Connection Problem ! (WRT54G)

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