Newbie having trouble updating Camera Raw

OK, so I just bought myself Photoshop CS5 and a Canon Eos 550D.  Took my first pictures using RAW format and try to open them in Photoshop - it says "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw".
Figure (afer a bit of digging about that I need to update my Camera Raw - I have version 6.0.0.205 and the latest seems to be 6.4 (my camera files are showing as CR2 whatever that means).  I go to Help>Updates and it says "The update server is not responding.  The server might be offline temporarily or the firewall settings may be incorrect.  Please try again later."
It also says that the last check for updates was 5th May which was likely the day I first loaded the software. I have no idea what the internet/firewall settings should be.  So anyway then I go online to download the update directly from the Adobe site.  It downloads ok but when I try to run the .exe file (AdobePatchIns...) it says "Error loading Updater workflow".
So now I 've run out of ideas,can anyone help me?  And I'll apologise now if this all explained somewhere - I couldn't find it.
Many thanks

Thanks for your reply, Noel.
I tried running Photoshop as Administrator but still get the same message as above when I go to Help/Upddates.
I'm running WIndows 7.  I have Eset Nod 32 antivirus and my firewall settings will be whatever comes standard with Windows and/or Eset.
I tried temporarily truning off both the Windows firewall and the antivirus (one at a time) but still had the same problem.
I notice that the message says "internet or firewall settings may be incorrect" - is there anywhere where it says what the settings should be.
Thanks again for any help anyone can give me ... ?

Similar Messages

  • Having troubles updating Camera Raw to 8.2 on Photoshop CC - "patch not applicable"

    Hello there,
    I have a brand new Photoshop CC 14.0, coming with Camera Raw 8.0.
    If I go through help --> updates no new camera raw version gets recognized, even though 8.1 has already been released.
    Then I tried with 8.2 RC that comes in a zip file, but when I launch AdobePatchInstaller.exe it runs for a short while and then it says something like (I'm roughly translating from Italian):
    Update not succeeded
    Patch application not possible
    This patch is not applicable. Check availability of updates from the Help menu of the product to etc. etc. etc.
    Is this a bug? I would think something is wrong with the 8.2 installer, but in that case the help --> updates should have at least found the 8.1 version, yet... nothing.
    Could you please help?

    Just a quick answer to stress how absurd is this (and to provide help to anybody who may be struggling with the same problem): I solved it this way: with Adobe Creative Cloud (or by any other means I guess) go install Adobe Bridge CC trial version. Now if you go there (that is in Bridge) to Help --> Updates this will find Camera Raw 8.1 as an update and will install it. This is cross application, therefore once it finishes you will have it working in Photoshop too.
    Then again, if you want to install the ACR 8.2 RC (in case the final version isn't out yet) you can run the exectuable in the zip file: it will now install version 8.2 correctly.

  • Having trouble opening camera raw files. Already downloaded Camera Raw Update for Photoshop CS5. I have a pc.

    Please Help? Having trouble opening camera raw files. Already downloaded Camera Raw update. I have a pc.

    If the camera is fairly new then the version of ACR you have with CS5 won't be able to read those file. You'll need to upgrade to a newer version of Photoshop or use Lightroom 5.
    Once a new version of Photoshop comes out Adobe does not support updating ACR from the older version of PS.

  • Trouble updating Camera RAW for CS5

    I am having problems updating camera raw for CS5. I continue to get a error message that I did not install/uninstall the program properly.

    < Moving the discussion to Photoshop forums >
    < and moving it to the Camera RAW forums where it belongs >

  • I am having problems updating Camera RAW

    I see that ERROR DW050 includes  Photoshop Camera Raw (64bit) failed...What can I do?

    From: Jeff A Wright [email protected]
    Sent: Monday, March 11, 2013 10:52 AM
    To: bigreek
    Subject: I am having problems updating Camera RAW
    Re: Error installing Photoshop CS6 (Design and Web Premium)
    created by Jeff A Wright <http://forums.adobe.com/people/JeffAWright>  in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/5138921#5138921

  • Having Trouble Installing Camera Raw Update

    Everytime I try to install a camera raw update it (I need it to be able to see my images in bridge, etc.) I get completely through the installation process only to receive an "installation failed" message. Any idea how to get around this?
    Thanks.

    And on what computer? What program? You need to be more specific.
    Mylenium

  • Trouble updating Camera Raw on CS4

    After a computer re-installation, I'm trying to get my Olympus E-620's raw files working again with Photoshop CS4.  After some research (and failed attempts), I found I can use Adobe Camera Raw versions up to 5.7.  I downloaded the update and it the CameraProfiles application appeared to successfully install, but my plug in version remains 5.0.0.178 and my raw files won't open (wrong file type errors).  Windows 7 64 bit.  I'd prefer not to use the digital negative converter but did get it successfully installed (haven't tried it yet).  Thank you!

    I found the files quickly enough and tried the replacement you suggested.  It took a little fussing but I eventually found the one I needed.  C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS4\File Formats.  I ended up removing the old file from the folder since windows makes it difficult to actually change the extension of a file (I can rename it to Camera Raw.old but it remains an 8bi file extension). 
    I can now load my files.  Thank you!  I have shot a large project at high ISO (out of necessity due to lighting conditions) and I will need all the help I can get to get the noise reduced.

  • Hello i am having trouble using camera raw on my computer.

    I have have an Imac desktop computer and am currently running on CS5. I own a Canon Rebel T5i and when I try to edit my photos in camera raw I receive an error. I tried to call customer support and they told me that I needed to download an update version 7.4, however the newest one I am able to fine is 6.7 which is the current version I am using. Is there anything that I can do because the 7.4 DNG converter is the only thing available and I an unaware of what this does.

    The DNG converter is a standalone program that will read your raw images and create DNG (digital negative) copies of those raw images. The DNG files contain the original raw image data. And you will be able Open those DNG files with your older version of Camera Raw and use all of the features in the version that you have. The DNG converter is NOT a standalone Camera Raw. But it creates a copy of your raw images that contains the raw image data in a format they can be used with older versions of Camera Raw.

  • Updating camera raw in elements 12

    Having problems Updating camera raw in elements 12, i get to 3.3% complete and get the following message (Please close the following applications to continue. Photoshop elements 12 editor-PhotoshopElementsEditor.exe), i have closed down Elements 12 but still get the error message

    Hi, thank you for your reply, sadly the only thing running in the task manager is the updating part which i cannot close down as it camcels the update

  • I'm using the latest photoshop cc 2014 with most updated camera raw... i am having A LOT/REPEATED trouble getting files to "synch" with corrections, no matter what i options i select (i.e. "everything")... WTH is wrong with me/my computer/adobe?! help. fa

    I'm using the latest photoshop cc 2014 with most updated camera raw... i am having A LOT/REPEATED trouble getting files to "synch" with corrections, no matter what i options i select (i.e. "everything")... WTH is wrong with me/my computer/adobe?! help. fast. please

    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    a screen shot of your settings or of the image could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Having trouble updating the plugin for camera raw on photoshop CS2

    I am having trouble updating the plugin for the camera raw on photo shop CS2. I downloaded the plugin and put it where the instructions told me but I still couldnt open raw photos. any help would be great

    Use the DNG converter for the latest camera support in CS2:
    Why doesn’t my version of Photoshop or Lightroom support my camera?: http://adobe.ly/ACRandDNG

  • HI there, I am having trouble updating my CS5 Master's Collection Suite for at least a month now. I keep gettin this message "There was an error downloading this update. Please quit now and try again later" every time and do not know how to fix it.

    I am having trouble updating my CS5 Master's Collection Suite for at least a month now. I keep getting this message "There was an error downloading this update. Please quit now and try again later" every time and do not know how to fix it.
    Any help will be highly appreciated.
    Thanks a lot in advance.
    Sincerely,
    Uvaldocj@@
    Here is a list of the products I am troubled with:
      Adobe After Effects CS5 10.0.2 Update
    There was an error downloading this update. Please quit and try again later.
      Adobe Bridge CS5 4.0.5 Update
    There was an error downloading this update. Please quit and try again later.
      Adobe Extension Manager CS5 5.0 Update
    There was an error downloading this update. Please quit and try again later.
      Adobe Illustrator CS5 15.0.2 Update
    There was an error downloading this update. Please quit and try again later.
      Adobe Pixel Bender Toolkit 2.5 Update
    There was an error downloading this update. Please quit and try again later.
      Adobe® InDesign® CS5 7.0.4 update
    There was an error downloading this update. Please quit and try again later.
      Dreamweaver CS5 11.0.4 Updater
    There was an error downloading this update. Please quit and try again later.
      Fireworks CS5 11.0.2 Update
    There was an error downloading this update. Please quit and try again later.
      Photoshop 12.0.4 update for Photoshop CS5
    There was an error downloading this update. Please quit and try again later.
      Photoshop Camera Raw 6.7 Update
    There was an error downloading this update. Please quit and try again later.

    I'm having the same issue. And Dreamweaver now crashes after just a few seconds.

  • I'm having troubles converting my raw files from Nikon D5200 (NEF) to DNG. I tried using Lightroom 4, but it didn't identify the folder containing the files. So i downloaded the latest DNG converter but that too didn't identify the files kept in the folde

    I'm having troubles converting my raw files from Nikon D5200 (NEF) to DNG. I tried using Lightroom 4, but it didn't identify the folder containing the files. So i downloaded the latest DNG converter but that too didn't identify the files kept in the folder location. So I downloaded DNG converter v7.3 for D5200. It identifies the folder and files; but it is giving me parsing error on trying to convert files. I'm running Windows Vista Home Edition SP1. Kindly advise. Thank you.

    I probably missed this detail in what you’ve posted, but do you see the thumbnails of the three cameras’ raw files in Finder if you don’t convert to DNG?
    What has happened in the past is that the Apple raw interpreter doesn’t read thumbnails of DNGs it doesn’t like, where at least one thing it didn’t used to like was embedded lens corrections for mirrorless cameras.  Are the Olympus and Panasonic mirrorless—meaning there is no optical viewfinder and everything is seen on an LCD screen or perhaps an electronic view finder?  If so the reason these are different is that the camera is doing the lens distortion corrections automatically and this information is stored in the raw files and in the DNGs but Apple doesn’t know how to use these embedded lens corrections or doesn’t know how to read the newer DNG spec that does allow for this information to be embedded in the DNG, at least.
    Apple could just extract the embedded jpg preview and ignore the other parts of the file it doesn’t understand, but it apparently doesn’t do this.
    What I’m not sure about is if the Apple raw interpreter still has this problem or if you’re on an older system without the latest updates for camera raw decoding by Apple.

  • I am having trouble opening .nef raw files from a nikon d800 in elements 9.

    I am having trouble opening .nef raw files from a nikon d800 in elements 9.
    I have tried to update ACR to the latest version but can not tell if this has been successful
    I just get the message "wrong type of file"

    For the D800 you have two alternatives:
    (1) Upgrade to PSE 11. (2) Download and install the free Adobe DNG converter to convert your raw files to the Adobe universal Raw format and the files will open in all versions of PSE (keep your originals as backups and for use in the camera manufactures software)
    Windows download click here DNG Converter 7.3
    Mac download click here DNG Converter 7.3
    You can convert a whole folder of raw images in one click. See this quick video tutorial:
    You Tube click here for DNG Converter tutorial

  • Cannot update camera raw D7000

    I successfully reloaded CS5 on a new laptop.  However, cannot update camera raw (6.0 current).  Under updates, message is "failed to install.  Try again later."  Also, says to close Bridge.exe when it even isn't open so can't proceed.  However, is updated CS5 OK.  So, when trying to install raw update, it freezes up.  What step am I missing.  Cannot open my photo images and had no trouble on my other laptop.  Any help would be greatly appreciated.

    Terminate the Bridge process:
    Working with your Operating System’s Tools
    Mylenium

Maybe you are looking for