Newbie help, can no longer chat with people

My parents and I have been using iChat for the last month. Sunday evening we could no longer connect. Our status says "Available" in the buddy list but the user icons are inactive and it says "offline" when you hover over a name.
Where do we start looking for the problem?

Hi
First try logging on to AIM on port 443 rather than port 5190 on both ends
Go to IChat in the menu bar > Preferences > Accounts.
Log out of AIM and then use the Server Settings tab
Set the port to 443.
Log back in again.
Tony

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    OS Version: 10.5.5 (Build 9F33)
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    9.672259 @SIP/SIP.c:2719 type=4 (900A0015/0)
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    [INVITE sip:user@rip:4547 SIP/2.0
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    Content-Length: 700
    v=0
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    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2400
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
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    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
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    a=rtcp:16401
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
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    [INVITE sip:user@rip:4547 SIP/2.0
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    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 700
    v=0
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    b=AS:2147483647
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    a=iChatEncryption:NO
    a=bandwidthDetection:YES
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    a=rtpmap:113 X-AAC_LD/44100
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    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 700
    v=0
    o=Greg 0 0 IN IP4 sip
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    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2400
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
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    a=rtcp:16400
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
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    b=AS:2147483647
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    a=iChatEncryption:NO
    a=bandwidthDetection:YES
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    a=fmtp:34 imagesize 1 rules 30:352:288
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    a=RTCP:AUDIO 16400 VIDEO 16401
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
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    CSeq: 1 INVITE
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    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
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    v=0
    o=Greg 0 0 IN IP4 sip
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    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16400 VIDEO 16401
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    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2401517931
    m=video 16402 RTP/AVP 126 34
    a=rtcp:16401
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16400 VIDEO 16401
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:4266455486
    3242.780040 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:4806 SIP/2.0
    Via: SIP/2.0/UDP sip:16402;branch=z9hG4bK4b47bbf8476e5f07
    Max-Forwards: 70
    To: "u0" <sip:user@rip:4806>
    From: "0" <sip:user@lip:16402>;tag=824562898
    Call-ID: ed958336-c7f8-11dd-99bf-dbe3b09a4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 700
    v=0
    o=Greg 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2400
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16400
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1707998452
    m=video 16402 RTP/AVP 126 34
    a=rtcp:16401
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16400 VIDEO 16401
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:2998029325
    3243.280845 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:4806 SIP/2.0
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    User-Agent: Viceroy 1.3
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    Content-Length: 700
    v=0
    o=Greg 0 0 IN IP4 sip
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    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:17412:2:2400
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
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    a=rtcp:16400
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1707998452
    m=video 16402 RTP/AVP 126 34
    a=rtcp:16401
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16400 VIDEO 16401
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:2998029325
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    [INVITE sip:user@rip:4806 SIP/2.0
    Via: SIP/2.0/UDP sip:16402;branch=z9hG4bK4b47bbf8476e5f07
    Max-Forwards: 70
    To: "u0" <sip:user@rip:4806>
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    Call-ID: ed958336-c7f8-11dd-99bf-dbe3b09a4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 700
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    o=Greg 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
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    t=0 0
    a=hwi:17412:2:2400
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
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    a=rtcp:16400
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:1707998452
    m=video 16402 RTP/AVP 126 34
    a=rtcp:16401
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16400 VIDEO 16401
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:2998029325
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    0.000000 @:0 type=5 (00000000/16402)
    [Local SIP port]
    4.530316 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
    7.607022 @Video Conference/VideoConferenceMultiController.m:1507 type=5 (00000000/0)
    [Initiate Conference To User Cert Version: u0 with 40 bytes of connection data.
    1604.802367 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
    1770.636735 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
    2761.613444 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 160 bytes (4 entries).
    2900.068848 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
    2900.253615 @Video Conference/VideoConferenceMultiController.m:1507 type=5 (00000000/0)
    [Initiate Conference To User Cert Version: u0 with 40 bytes of connection data.
    3242.438785 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
    3242.722910 @Video Conference/VideoConferenceMultiController.m:1507 type=5 (00000000/0)
    [Initiate Conference To User Cert Version: u0 with 40 bytes of connection data.
    Binary Images Description for "iChat":
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    0x96461000 - 0x96461fff com.apple.ApplicationServices 34 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x96462000 - 0x96479fff com.apple.datadetectors 1.0.1 (66.2) /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
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  • Can I use iChat to chat with people on other platforms, e.g. yahoo etc?

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    Hi,
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    10:29 PM      Tuesday; July 26, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
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  • I can't video chat with other people.

    I have a mid-2012 Macbook Pro (w/ out Retina).
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    Hi
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    9:15 PM      Friday; March 8, 2013
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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  • I can't video chat with iChat people in Messages...

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    8:03 PM      Tuesday; January 17, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
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     Mac OS X (10.6.8),
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  • All buddies on macs, but can only vid chat with some

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    emac   Mac OS X (10.3.9)  

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  • Can i video chat with someone on a windows pc using yahoo messenger?

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  • Who can you video chat with?

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    Message was edited by: Jan Pieter Melchior

  • I can't video chat with an AIM buddy, why??

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    Hi,
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    Have a look at this one first
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    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

  • Can't video chat with AIM only .mac users like me.

    Hi,
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    Hi Rodi,
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    Ralph

  • Can't video chat with buddy.

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    Hi,
    Welcome to the    Discussions
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    8:43 PM Wednesday; December 23, 2009
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

  • Can't video chat with a pc user

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    Both of you use Skype.
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  • How to chat with people use AIM?

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    Hi
    For a Mac person just starting out on iChat, a good place to start is here:
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  • I just updated my iPad 3 to ios 7.02 and can no longer sync with iTunes on my computer running OS 10.5.8. I'm wary about updating to Lion, which may cause any number of apps on my computer to no longer work. Although I may consider purchasing a new laptop

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