Newbie here,hi. My 5th gen ipod decided to delete all my music? my laptop decided to delete all music i had too at same time,now it won't let me remove bonjour in order to re-enstate itunes and get all my musis back on ipod. Ipod working ok for radio etc.

Can anyone help with removing bonjour from my laptop so i can start again with itunes. All music gone from ipod,no idea why and itunes deleted all music from there too but won't let me uninstall bojour so cannot update itunes or even use it. Please help,only had ipod just over 1 year and am missing it. Thanks in the hope you can help me.

won't let me uninstall bojour
If you do a Google search you will find uninstall instructions. Google is your friend.

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My laptop died so I've installed itunes onto another PC and my music is all on an external hardive which is connected to the new PC. How can I sync my ipod with the new itunes and get all the music onto itunes?

My laptop died so I've installed itunes onto another PC and my music is all on an external hardive which is connected to the new PC. How can I sync my ipod with the new itunes and get all the music onto itunes?

You might consider itunes match for moving CDs you've copied into your itunes library if you dont have a way to use home sharing.
iTunes match is an optional service offered by apple that costs about $25 a year. It scans your music library and if it finds music that is already in apple's itunes catalog it'll automatically "unlock"/"store" these in the cloud for you. Items that it does not find in the catalog it'll upload and store these in the cloud for you and you can download them on your devices. See http://www.apple.com/itunes/itunes-match/

I tried to reset my settings in my iPhone 4 and now it won't restore my iPhone. I tried connecting it to iTunes and it won't work. How can I fix this?

I tried to reset my settings in my iPhone 4 and now it won't restore my iPhone. I tried connecting it to iTunes and it won't work. How can I fix this?

Did you try to connect in recovery mode, explained in this article?
iOS: Recovery mode

Ipod nano not showing up in itunes and getting message about problem with this drive, ipod nano not showing up in itunes and getting message about problem with this drive

My ipod nano has been working fine for at least three years. All of a sudden I get two messages. First, "there is a problem with this drive, scan and fix it".
And, an Ipod has been detected but can't be identified properly. It's a 6th generation nano and I have Windows 8. Any thoughts?

Hello, oakbay.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/ts3218
Cheers,
Jason H.

HT201364 I need to update my Mac computer to the new software and it doesn't come up when I click in updates tried to download it off apple and it still won't let me. I also need to update my itunes and it won't let e cause the software is to old. Please

Hi
I'm having trouble downloading the new software for my mac computer. I have tried by software updates and also tried downloading it off apple website. It won't let me download it. I also need to download the new version of itunes which I can't do either due to software update please acn you help.
Thank you

Going by your profile your Mac has v10.5.8 installed. That is the most recent version available for Leopard.
You may be able to upgrade to v10.6 Snow Leopard > Mac OS X v10.6 Snow Leopard - Technical Specifications
Snow Leopard is available for purchase from the Apple online store > Mac OS X 10.6 Snow Leopard - Apple Store (U.S.)
With Snow Leopard installed, iTunes would be updated for you.

Loaded the new version of Firefox, now I can't get it to open. I keep getting "the computer needs to reboot for updates. when I reboot, it still doesn't work. I tried to remove firefox from the computer, I get the same message. It won't let me remove it.

'The version of mozilla in my program list has 45.5 mb of space but when I look at the download it says it should only be around 15mb.

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

I downloaded the new itunes and now it won't run. Any suggestions?, I downloaded the new itunes and now it won't run. Any suggestions?

I downloaded the new itunes July 20 and now itunes will not open (or run). I have downloaded a couple times and still it won't open. Any suggestions?

Hello evelyn35,
The following article can help restore iTunes' connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

ITunes no longer recognizes my iPod nano 5th gen. When plugged into macbook usb it appears as my iPhone. Previously both devices had individual identities. Have reset iPod and turned macbook off/on.

iTunes no longer recognizes my iPod nano 5th gen. When plugged into macbook usb it appears as my iPhone. Previously both devices had individual identities. Have reset iPod and turned macbook off/on.

Hello BPeery,
I would go through ALL the steps here:
iPod not recognized in 'My Computer' and in iTunes for Windows
Let us know how it goes.
Hope this helps.
~Julian

Have an iPod touch 4th gen. It is completely charged, but once I disconnect from a power source it shuts down and then the apple logo just keeps reappearing. I have restored via iTunes and reset all the settings. Any suggestions?

Have an iPod touch 4th gen. It is completely charged, but once I disconnect from a power source it shuts down and then the apple logo just keeps reappearing. I have restored via iTunes and reset all the settings. Any suggestions?

If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

Updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

updated to ios6 on my ipod touch 4g when i try to turn it on it doesn't, it just comes up with the itunes symbol and the usb, so i plugged into laptop opened itunes and it says to restore back to ios5 i pressed restore and it cant connect to server? help?

Maunally restore it. In order to do this:
-Download the iOS 5.1.1 firmware from here http://www.redmondpie.com/download-5.1.1-ios-for-iphone-4s-4-3gs-ipad-ipod-touch -direct-official-links/
1. After downloading the firmware from the given link, open iTunes and click on your device.
2. Now press SHIFT on your keyboard and while pressing it click on "Restore".
3. A dialog box will appear.
4. Select the firmware you downloaded and click ok.
5. Done!!! Your iPhone will now be restored to 5.1.1 and if you had backed up your iPod before, then you can put all its settings afterwards.

I recently reset my iPod touch 4th gen. (holding power and home buttons at the same time.) now it won't let me change my wallpaper, in the photo section or the settings. Any ideas, please? Thanks.

I recently reset my iPod touch 4th gen. (holding power and home buttons at the same time.) now it won't let me change my wallpaper, in the photo section or the settings. Any ideas, please? Thanks.

What happens when you try to change them?
Try:
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

What will i do next if i reset my ipod touch manually and all i can see is logo of itunes and usb connection?i cant use my ipod now :c

what will i do next if i reset my ipod touch manually and all i can see is logo of itunes and usb connection?i cant use my ipod now :c

its to slow to connect..so i decided to run for diagnostic to know y if i cant connect to itunes eventhough i have account..heres the result:
Connection attempt to Apple web site was unsuccessful.
Basic connection to the store failed.
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone. I am trying to download apps but it say I need to update to 4.3 but it won't let me update. I have the most recent itunes. any idea why?

I just found my old ipod touch (i think 1st generation) and would like to let my toddler use it instead of my phone. I am trying to download apps but it say I need to update to 4.3 but it won't let me update. I have the most recent itunes. any idea why? I saw a thread saying to purchase the newest software (that was posted a few years ago) I paid 4.95 for the software and it's still saying it can't be updated. Am I just SOL??

The 1G iPod can only go as high as 3.1.3. The 1G does not have an internal speaker or volume buttons on the upper left edge.
Identifying iPod models
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,it takes forever to back up my iPad AND my iPod so what can I do ?

So I just updated to the newest update that was available for safari and iTunes but now it won't let me go on the Internet using safari and it also won't let me sync my songs ,,,,,(it takes forever to backup my iPad AND my iPod) so what can I do ?

If you're on windows try the following:
This worked for me an hour ago and has allowed me to sync ok. Still haven't tried downloading the new version 5 to the phone yet as I'm still backing up photos etc just in case.
1. Quit itunes
2. Start an elevated command prompt (Start Menu -> All Programs -> Accessories -> right click Command Prompt -> Run as Administrator)
3. Once in the command prompt type the following 3 words starting where your cursor is flashing: netsh winsock reset
4. press ENTER
5. Reboot your machine
6. Restart itunes & connect device to sync
7. Good luck

Newbie here,hi. My 5th gen ipod decided to delete all my music? my laptop decided to delete all music i had too at same time,now it won't let me remove bonjour in order to re-enstate itunes and get all my musis back on ipod. Ipod working ok for radio etc.

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