Newbie import problems with Canopus ADVC300 - solid pink screen

Plugged in the brand-new Canopus ADVC300 and connected up a Sony CCD-tr700 analog camcorder. Did all the recommended steps and pushed the start VTR button. Preview on both the Canopus Picture Controller software and the iMovie screen has good audio, but the video is a solid, non-moving screen of pepto-bismol pink.
There's nothing in the very limited manual about what to do if the video doesn't appear after the four simple step instructions.
Any suggestions from knowledgeable users will be GREATLY appreciated.
jimmy
PowerPC Dual G4 Mac OS X (10.4.6)

Just an initial suggestion: did you remember to switch the Canopus to analogue input? It has a tendency to default to digital.

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