Newbie to BT BB - Exceptionally Slow Connection

Question

Hi,
I've newly joined BT broadband after moving away from TalkTalk. It has now been over 10 days since my broadband has been activated with BT, yet the connection speed is exceptionally slow and well below that I used to get with TalkTalk even on a bad day.
Below are the BT Speed test results for today. Prior to this I was consistently achieving even worse downstream speeds at 256Kbps. If it were not for a one-off power outage at our home on Wednesday causing the router to reboot, it wouldn't have reached the current 444Kbps figure and is likely I'd still be on 256Kbps. I know that my line is capable of achieving far greater speeds because I have been monitoring the hub status frequently since BT took on my broadband..... There was a period of over five hours where I was getting a consistent and stable downstream speed of over 3400Kbps! Please can someone explain the incosistency and rectify the situation so that I get a high yet modest downstream speed that I know my line is capable of?
Thank you.
Download speedachieved during the test was - 444 Kbps
 For your connection, the acceptable range of speeds is 50-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :800 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 500 Kbps

Answer 1

There have been alot of storms around, it may be that weather cauced your profile to fall, however it should not take long to go back up. The clever folks here on the forum may be able to tell you if something is wrong with your line by looking at your routers config page.
Post your router stats,
to do this:
type bthomehub into a webbrowser, if its your first time doing this follow the insturctions it gived u to set a password up, once your in click settings, insert your Password, now click advanced settings, then click broadband then the ADSL tab,
post this:
Line state
Connected
Connection time
1 days, 12:39:43
Downstream
2,016 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 18.0 dB
Line attenuation (Down/Up)
61.1 dB / 31.5 dB
Output power (Down/Up)
3.1 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
16360 / 208
CRC Errors (Down/Up)
529 / 572
HEC Errors (Down/Up)
2226 / 380
Error Seconds (Local/Remote)
290 / 152
I am no expert. Correct me when I am wrong. Learning is good!