Newbie trying to download audiobook to shuffle

Hi, I'm new to all of this. I am trying to download an audiobook (purchased from i-tunes) to my shuffle. I have spent hours with apple support and they can't figure out why I can download songs, but I can't download the books. I have plenty of space on the shuffle. The file is a protected AAC and I noticed that it has a lower bit rate (although I'm not sure what this means). Any suggestions? Thanks!

There's some sort of a file type restriction for audiobooks; I don't use them so don't have it bookmarked, but seem to recall it having to do with AA-1 or -2 or whatnot. Use the Search window to locate some discussions about that.

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