Newblue Noise Reducer Offline in Premiere Elements 12

I've been using the Newblue Noise Reducer in Premiere Elements 12, but it's all the sudden gone offline. Does anyone know how I get it back? When I open a new project, the effect won't even show up under audio effects anymore, and when I open a project that I previously used it in, it says it's "Offline (filter unavailable)."

cheryln
On what computer operating system is your Premiere Elements 12 running?
For now, I will assume Windows 7, 8, or 8.1 64 bit.
Do you have Premiere Elements 12 installed to the default Local Disk C location?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Can you find the NewBlue Noise Reducer AB.dll at the end of the path in the scrubbers Folder?
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
Plug-ins
Common
VST Plugins
NewBlue FX
scrubbers
Let us start with
1. Delete the Adobe Premiere Elements Prefs file found
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not resolve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Please let us know the outcome from that. Then we can decide what next which might include an program uninstall, free ccleaner run through (regular and registry parts), and then the reinstall with antivirus and firewall(s) disabled. Please confirm if any other fx Effect is also missing.
Thank you.
ATR

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