Newest iTunes on Windows 7.7 won't shut down !!!

After my update to 7.7, I can no longer close the program! File/Exit = just hangs. Close icon = just hangs. I have to terminate the process to shut it down. Any similar complaints? (Already ran a "repair" of the installation -- Maybe I need to go back to 7.6??? -- What about the touch update I just purchased to get apps...I guess that won't work under 7.6 --- UGGH !)

Does this help any?
http://discussions.apple.com/ann.jspa?annID=640
I know it's not the same thing you're seeing, but that AppleMobileDeviceHelper is causing grief. Is it still in Task Manager when you try to shut itunes down?
Message was edited by: Katrina S.

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Itunes in windows 7 causing computer to shut down after sync

I work at an academic library that has iPads for check out. Since switching to Windows 7, after the last iPad syncs the computer we use will sporadically shut down. It's completely unpredictable and doesn't always occur. It occurs often enough to be a problem, however. I have manually updated the card drivers and turned off automatic shut down in the windows preferences, but the problem persists. It doesn't seem to be a motherboard overheating issue as nothing else is running at the time at the computer is not exhibiting any other indications of overheating. iTunes is fully updated. The machine we're using should have no trouble handling the requirements of the sync without it being taxed. Any ideas on how to fix this?

I've tried a bunch of different things. Thought I had it solved. Thought perhaps there were too many peripherals drawing power from USB connections, and then tried eliminating idle time scans by Norton. But I tried ripping something today and after the ninth song, it shut off. Have ordered a new AC Adapter/brick. We'll see what happens with that. I will add that I've also found it shuts off occasion when just idling not using iTunes, and I just installed a strategy game to see how that ran and what do you know it shut off in the middle of it. Some kind of power/hardware issue it would seem.
Message was edited by: pjr14
Message was edited by: pjr14

I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

It says it cannot removed the older version of iTunes.
Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

Windows won't shut down

I got a iPod nano about a month ago, and installed iTunes on my PC. All is well so far... until I try to shut down. The computer restarts instead. After installing and unistalling iTunes from the cd and apple.com nothing changes. I've tried shuting down all iPod and iTunes related processes in the task manager before shutting down, but the result is always the same.
Called Apple help, and they've never heard of this problem.
Can someone help? I like iTunes to much to give up on this one.
Morten G
Trondheim, Norway

What makes you think iTunes is causing this?
Are you getting some kind of error? Have you looked in your application & system event viewer logs?
I mean, if you've shut down iTunes & iPod processes in task manager, and Windows still won't shut down.....why would iTunes be causing this?

ITunes 10.x.x.x Windows XP SP Will not shut down

Every time I run itunes 10, in this case 10.6.1.7 but for all iTunes in the past year or more - it will not shut down and stay shut down.
some suggest turning off "default player for audio" -- nice suggestion, but I do that and iTunes messages that I don't have privileges (I'm the administrator).
I turn off Bonjour -- itunes complains, but shuts down only to startup again.
I am NOT sharing music with other computers.
So the cryptic "don't have privileges" -- anyone know what Apple is looking for in this restriction?
Can't uncheck "default music player" -- anyone have a clue as to why not ?
Thanks for looking.
Jeff

The idea of a 3rd party unrelated app didn't seem reasonable, but in Windows, I brought up the the Windows Task Manager (similar to MacBook Activity Monitor) and started "ENDING" the tasks that seemed to be unrelated to the system but used for certain applications.
When I stopped a task related to my Linksys Music Bridge (I was using Airlink-101 music bridge tools to access the bridge) this allowed iTunes to start and stop without automatically restarting.
On XP, the task was "CMFLYWAV" not sure why it's called that, but I now use Bluetooth to send audio to my HiFi using a Logitech Speaker Adapter that works great, and doesn't cause problems for iTunes.
There are probably other unessential tasks running on those machine that still have this "won't shut down" problem.
Thanks for the hint, but I was heading down that road as the next step, assuming something else was forcing iTunes to stay active. But I would not have expected it to be a network speaker driver as it was in my case.
Jeff

MacBook Pro won't shut down since itunes 7

Since installing iTunes 7 on my MBPro Intel Core Duo with OSX 10.6.8, once I open iTunes, iTunes freezes and requires a forced quit. Then, my MBPro won't shut down, it hangs at the end and requires a forced shutdown with the power button. Any suggestions appreciated.

You can force quit by clicking on the Apple logo in the upper left:
Then selecting the app in the window that comes up and hitting "Force Quit"

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Windows 7 64bit will not shut down after using firefox, Why???

After using Firefox the only way I can shut down is to kill the power, normal shut down does not work. When I use internet explorer I have no problem, unless I have used Firefox during the session.

The idea of a 3rd party unrelated app didn't seem reasonable, but in Windows, I brought up the the Windows Task Manager (similar to MacBook Activity Monitor) and started "ENDING" the tasks that seemed to be unrelated to the system but used for certain applications.
When I stopped a task related to my Linksys Music Bridge (I was using Airlink-101 music bridge tools to access the bridge) this allowed iTunes to start and stop without automatically restarting.
On XP, the task was "CMFLYWAV" not sure why it's called that, but I now use Bluetooth to send audio to my HiFi using a Logitech Speaker Adapter that works great, and doesn't cause problems for iTunes.
There are probably other unessential tasks running on those machine that still have this "won't shut down" problem.
Thanks for the hint, but I was heading down that road as the next step, assuming something else was forcing iTunes to stay active. But I would not have expected it to be a network speaker driver as it was in my case.
Jeff

No Keyboard Shortcuts & Won't Shut Down

I've been using Leopard since it came out and every once in a while I'll come across a time where none of my keyboard shortcuts won't work. For example command+tab doesn't work to switch between applications, control+arrow key doesn't work to change spaces, etc.
Also, when this happens, the computer won't shut down. Clicking "Shut Down" will remove the top menu panel, but then it just sits there...forever...
I was hoping the latest update would fix this problem but it hasn't. I'm not running Quicksilver as some other posts have mentioned. I'm using both Camino & Safari for web browsers, iTunes, and EyeTV...that's it...
Has anyone else seen this or have any fixes? I can't seem to find a bug report on it either. Thanks.

Ok, I think I found more information here and was hoping someone could confirm. I have a Windows share that I mount to the Mac via SMB. If I shut down the Windows PC while the drive is still mounted on the Mac, I experience these problems. Particularly the not being able to shut down part.
If someone else could try this I'd appreciate it!

Mini Mac won't shut down!

Core Duo won't shut down or log out or re-start but can sleep. Can use terminal to kill processes but it is not an application causing the problem. The output is to a TV via S-Video and am using wireless keyboard via USB.
Appreciate any suggestions.

hello to the mac world
@sunra
same problem here on my mini mac, intel solo core, happens 3 times in one week now.
it seems that my mini ignores shutdown, restart and log out.
when I terminate the task "login window" then he jumps to the login screen, where I can shutdown or change the user.
anyone an idea about this little problem?
okay, it is not a big problem and with this problem I feel already home now...yes, I used windows the last years
greetings
user1010
ps: please excuse my bad english!

G5 dual 1.8 WON'T shut down with TIGER 10.4.7

Hi all. Updated the G5 dual with Tiger, did the 10.4.7 combo update and it still won't shut down. Have to hold the power button. I've tried creating a new administrator but to no avail. Logging out won't do it either. I upgraded from 10.3.9 for music software reasons--too bad I was "forced up" since 10.3.9 worked fine. My G4 laptop 1.33 has no issues with Tiger at all.
Any suggestions??

Contributed by Fumiaki Kawashima a Level 4 here;
There are many reasons to become unable shutting down or restarting from Apple Menu. Some were explained by other posters.
Most importantly, loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action. However, the issue proves that somewhere in those routines cannot be performed.
Users authentication system seems to be intact because you can restart or shutdown from the login window. However, the admin account authenticated by the Tiger security systems could confuse somehow and affect loginwindow process for setting up the user environment. This may result in interfering with the process for the shutdown and restart mentioned above.
Test if you can shutdown from the keyboard-- Holding down controloptioncommand keys, and then press the eject key.
Check if the loginwindow plists are corrupted. To do this test, remove the followings to temporary folders on the desktop, and shutdown from the keyboard shortcut combination. Restart the computer to test the recurrence.
/Library/Preferences/com.apple.loginwindow.plist
/Users/HOME/Library/Preferences/com.apple.loginwindow.plist
Try disabling Login Items for third-party applications via the Accounts system preference, if any.
Verify whether any third-party kernel extensions (including device drivers) interfere with the loginwindow hooks process-- Start up with a Safe-mode, then test the Restart from Apple Menu to see whether it works. Also, boot into a Single-user mode, and test if "reboot" command is available from the BSD layer. The I/O Kit API for software developers provides a shutdown hook so that ".kext" troubleshooting may need to be considered. Besides, some bad programmed extension may not be unloaded automatically at a shutdown or restart.
If the computer is configured with Irish language Input method and/or third-party Irish keyboard, try disabling them to test.
A third-party application or custom script may interfere with the loginwindow hooks for the Shut Down or Restart. For example, if you install an application that prevents casually powering down a system, the Shut Down and Restart buttons may not work. Also, if you install a P2P file sharing application, try uninstalling it.
As last resorts, troubleshoot a bad RAM and consider "Erase and Install" solution.
OPTION:
Post a part of system.log that indicates events from "localhost kernel[0]: standard timeslicing quantum is 10000 us" to the next same line.
This may help to narrow down because restarting or shutting down the system process can initiate the procedure programmatically by sending an appropriate Apple event to Mac OS X Tiger's system process (loginwindow).
Likewise, check console.log whether any failures is reported.
Corrections:
Most importantly, the loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action.
However, the admin account authenticated by the Tiger security systems could confuse somehow and it may impact on the loginwindow process for setting up the user environment. This may result in interfering with the process for the shutdown and restart as mentioned above.
Addendum:
If you post a copy of system.log, consider to edit the Ethernet interface ID to a fake value.
API = Application Programming Interface
Cheers!
DALE

Applications don't launch - OS X won't shut down

I've started having this problem where applications won't launch. The icon just dances and nothing happens. Also, OS X won't shut down, I have to hold down the power button to shut off the computer.
The only way around the launching problem it is to reboot - on a fresh "boot" applications will launch for a while, but then it will start happening again.
If I clear caches (using Cocktail or Onyx) then it will shut down gracefully.
I really need to fix this. I recently switched over from Windows to get away from exactly this sort of thing!!
It's a pretty new MacbookPro / OS X 10.5.3
Can anyone help?

I have tried all of the above and still cannot launch many applications. This came out of the blue. From the console, I get messages like this, but disk utility reports no errors!
2008/07/25 8:54:35 PM quicklookd[165] EXCEPTION CPMessageException: (null)
2008/07/25 8:54:36 PM quicklookd[165] EXCEPTION CPMessageException: (null)
2008/07/25 8:55:36 PM kernel disk0s2: 0xe0030005 (UNDEFINED).
2008/07/25 8:56:01 PM kernel disk0s2: 0xe0030005 (UNDEFINED).
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2008/07/25 8:56:03 PM ReportCrash[174] Saved crashreport to /Users/btucker/Library/Logs/CrashReporter/ReportCrash2008-07-25-205601ziggy.crash using uid: 502 gid: 502, euid: 502 egid: 502
2008/07/25 8:56:03 PM com.apple.launchd[120] (com.apple.ReportCrash[172]) Exited abnormally: Bus error
2008/07/25 8:56:08 PM ReportCrash[175] Formulating crash report for process QuickTime Player[171]
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2008/07/25 8:58:20 PM PubSubAgent[180] <<<< ABORTED TRANSACTION
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2008/07/25 8:58:35 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.
2008/07/25 8:58:37 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.
2008/07/25 8:58:37 PM /usr/sbin/ocspd[182] starting
2008/07/25 8:58:40 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.

I keep the itunes encountered a problem and needs to shut down . it was working fine until after i updated to 10.5 can someone plz help

i keep the itunes encountered a problem and needs to shut down . it was working fine until after i updated to 10.5 can someone plz help

I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
that's an odd sort of a message (or series of messages).
hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
Using MSCONFIG to troubleshoot conflicts in Windows
does QT open without the strange message after the selective startup?
does iTunes launch properly?

I updated itunes now itunes says there is a problem and shuts down the program everytime I open it.

I updated itunes now itunes says there is a problem and shuts down the program everytime I open it.

Hello there, cskilli.
The following Knowledge Base article offers up some great, in-depth and practical steps for troubleshooting the issue you're describing:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Itunes has encountered a problem and is shutting down

I recently downloaded the updates for my ipad. Now, when I connect my ipad to itunes on windows 7, it appears to sync. Then clicking on ipad and apps, a window comes up saying "itunes has encountered a problem and is shutting down." I downloaded the itunes update hoping that would help, but no go.

Hello Laurenmail
Start with the article below to troubleshoot iTunes crashing on you.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
-Norm G.

Newest iTunes on Windows 7.7 won't shut down !!!

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