Newly delivered "reconditioned" printer will print emails but neither scan nor copy.

Dear New Friends--
I just scrapped my old HP printer at the recommendation of HP telephone technical support. I was told I could "upgrade" to a new--"reconditioned"--printer and have it delivered in three days. The printer arrived as promised, but in an old box. It has been set up by a tech professional. For a day or two it appeared to work. Now it only prints emails. No copying or scanning. I wish I had a live person to talk to about this. Please help. J. Russell 312-882-5646

Hello jhrussell, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having copy and scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, what happens when you try and copy?  Is there any particular error that displays?
Please let me know what you find.  thnaks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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