NEWLY DOWNLOADED DESKTOP WILL NOT OPEN IN XP ....HELP

I have been using my m505 on a new XP machine for 6 months. Suddenly the desktop would not open. I suspect this was caused by an automatic Windows update. I went on Palm site and downloaded the new software. This also will not open. It starts up initially and even begins to open with the frame of the desk top but stops running. Can anyone offer suggestion??
Post relates to: Palm m505

try editing the compatibility of your palm desktop software.
right click on the icon > select properties > click compatibility tab > **check compatibility mode and select Windows 2000 > click apply then Ok.
also, check the settings of your firewall/antivirus, it's possible that they are block.

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