Newly installed Adobe Reader XI crashes immediately on start
Have tried uninstalling, rebooting, reinstalling, rebooting, fixing the installation, rebooting, uninstalling and reinstalling to no avail. The program starts up, I see the program window for maybe three seconds, then it closes again. Whether I double-click on the program icon or a PDF file.
OS is Windows 7 64 bit. This particular computer used to be my work laptop and had the full version of Adobe Acrobat Standard X installed for a few years, so there shouldn't be anything in it that's incompatible with Adobe products. I have found one forum that told me to go into the Windows Registry and change a key for Acrobat, but that seems ridiculously complex for a free program that basically every computer user, including the very most basic beginners, is expected to have. Is that really the solution?
I've also been advised to deactivate my antivirus (Eset Security) before installing, but I've always found that to be a ridiculous piece of advice. First of all, I've installed Microsoft Office, photo editing software, music players, video players AND Adobe Acrobat Standard X without having to deactivate the antivirus, so why would a simple free program like Reader require it? Second of all, the whole purpose of an antivirus program is to protect you when you're downloading stuff, so it seems patently stupid to deactivate it when you're consciously downloading and installing something.
Can anyone explain what's going on in my computer and how to fix it?
Some things to try...
Update to 11.0.4
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
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From what I have been able to surmise, it seems that Adobe Reader is trying to read the registry of my privileged user. I have tried uninstalling Adobe Reader, temporarily giving privileges to my unprivileged user, installing Adobe Reader on that user, and then remove the permissions, but the crash still occurs. The only way to stop Adobe Reader from crashing is to start the program as an administrator or change the account type to administrator. How do I stop Adobe Reader from crashing on my unprivileged user?It said "Adobe Reader has stopped working" soon after I opened it, but I was still able to scroll down the document. It was only once I pressed Close Program that it stopped working.
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Faulting application name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
Faulting module name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
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I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
EctoHi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD -
Installing Adobe Reader XI on Mac OS10.8.5
I have downloaded Adobe Reader XI,but it wont install. Keep getting a fault. Fault report below.
Any suggestions as to what the problem might be, please?
Process: Install Adobe Reader [1334]
Path: /Volumes/VOLUME/Install Adobe Reader.app/Contents/MacOS/Install Adobe Reader
Identifier: com.solidstatenetworks.awkhost
Version: 3.3.9.0 (3.3.9.0)
Code Type: X86 (Native)
Parent Process: launchd [158]
User ID: 501
Date/Time: 2014-04-07 12:32:35.768 +0200
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 42629 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 8 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: A9DAD506-078B-78DF-1554-22BAE284AAAA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Volumes/VOLUME/Install Adobe Reader.app/Contents/MacOS/Install Adobe Reader
__TEXT 0000000000001000-0000000000052000 [ 324K] r-x/rwx SM=COW /Volumes/VOLUME/Install Adobe Reader.app/Contents/MacOS/Install Adobe Reader
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.solidstatenetworks.awkhost 0x0001549a 0x1000 + 83098
1 com.solidstatenetworks.awkhost 0x00026cfc 0x1000 + 154876
2 com.solidstatenetworks.awkhost 0x00017ce5 0x1000 + 93413
3 com.solidstatenetworks.awkhost 0x00018891 0x1000 + 96401
4 com.solidstatenetworks.awkhost 0x00018a96 0x1000 + 96918
5 com.solidstatenetworks.awkhost 0x00028ea8 0x1000 + 163496
6 com.solidstatenetworks.awkhost 0x000188ba 0x1000 + 96442
7 com.solidstatenetworks.awkhost 0x00018a96 0x1000 + 96918
8 com.solidstatenetworks.awkhost 0x0002beb5 0x1000 + 175797
9 com.solidstatenetworks.awkhost 0x0002b0fd 0x1000 + 172285
10 com.solidstatenetworks.awkhost 0x00032da5 0x1000 + 204197
11 com.solidstatenetworks.awkhost 0x0003298e 0x1000 + 203150
12 com.solidstatenetworks.awkhost 0x00040446 0x1000 + 259142
13 com.apple.Foundation 0x91016e52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
14 com.apple.CoreFoundation 0x90b23851 ___CFXNotificationPost_block_invoke_0 + 257
15 com.apple.CoreFoundation 0x90a6ee8a _CFXNotificationPost + 2794
16 com.apple.Foundation 0x90fff988 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
17 com.apple.AppKit 0x993a708e -[NSApplication _postDidFinishNotification] + 367
18 com.apple.AppKit 0x993a6d48 -[NSApplication _sendFinishLaunchingNotification] + 249
19 com.apple.AppKit 0x993a3c9f -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 751
20 com.apple.AppKit 0x993a37b4 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
21 libobjc.A.dylib 0x97b2f628 -[NSObject performSelector:withObject:withObject:] + 77
22 com.apple.Foundation 0x9101a41a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
23 com.apple.Foundation 0x91019f71 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
24 com.apple.Foundation 0x91019d6e _NSAppleEventManagerGenericHandler + 173
25 com.apple.AE 0x97646a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
26 com.apple.AE 0x9761bfbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
27 com.apple.AE 0x9761be7d aeProcessAppleEvent + 318
28 com.apple.HIToolbox 0x97194c58 AEProcessAppleEvent + 100
29 com.apple.AppKit 0x9939fcdd _DPSNextEvent + 1655
30 com.apple.AppKit 0x9939f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
31 com.apple.AppKit 0x993955cc -[NSApplication run] + 855
32 com.apple.AppKit 0x993385f6 NSApplicationMain + 1053
33 com.solidstatenetworks.awkhost 0x00002ca5 0x1000 + 7333
34 com.solidstatenetworks.awkhost 0x00002b79 0x1000 + 7033
Thread 1:
0 libsystem_kernel.dylib 0x90f990ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9079d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9079ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90784daa start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x90f999ae kevent + 10
1 libdispatch.dylib 0x98268c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x982687a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x90f990ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9079d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9079ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90784daa start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x90f990ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9079d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9079ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90784daa start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x90f990ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9079d0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9079ce79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90784daa start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x90f988e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9079f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x908250d4 pthread_cond_timedwait$UNIX2003 + 70
3 com.solidstatenetworks.awkhost 0x00023a70 0x1000 + 141936
4 com.solidstatenetworks.awkhost 0x00027da2 0x1000 + 159138
5 com.solidstatenetworks.awkhost 0x0002855d 0x1000 + 161117
6 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
7 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x90f988e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9079f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x908250d4 pthread_cond_timedwait$UNIX2003 + 70
3 com.solidstatenetworks.awkhost 0x00023a70 0x1000 + 141936
4 com.solidstatenetworks.awkhost 0x00021008 0x1000 + 131080
5 com.solidstatenetworks.awkhost 0x0002855d 0x1000 + 161117
6 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
7 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x90f967ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x90f95cac mach_msg + 68
2 com.apple.CoreFoundation 0x90a57f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x90a5d95f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x90a5d01a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x90a5ce8b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x90fed37a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x91051448 -[NSThread main] + 45
8 com.apple.Foundation 0x910513cb __NSThread__main__ + 1396
9 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
10 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 9:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x90f988e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9079f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x908250d4 pthread_cond_timedwait$UNIX2003 + 70
3 com.apple.JavaScriptCore 0x98ef84b8 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 120
4 com.apple.JavaScriptCore 0x9910ff63 JSC::BlockAllocator::blockFreeingThreadMain() + 115
5 com.apple.JavaScriptCore 0x98ef643c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x991258a0 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
8 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x90f988e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9079f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x90825089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9907aaa6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4 com.apple.JavaScriptCore 0x9907a99e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5 com.apple.JavaScriptCore 0x98ef643c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x991258a0 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
8 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x90f988e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9079f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x90825089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9907aaa6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4 com.apple.JavaScriptCore 0x9907a99e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5 com.apple.JavaScriptCore 0x98ef643c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x991258a0 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
8 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x90f988e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9079f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x90825089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9907aaa6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
4 com.apple.JavaScriptCore 0x9907a99e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
5 com.apple.JavaScriptCore 0x98ef643c WTF::threadEntryPoint(void*) + 76
6 com.apple.JavaScriptCore 0x991258a0 WTF::wtfThreadEntryPoint(void*) + 16
7 libsystem_c.dylib 0x9079a5b7 _pthread_start + 344
8 libsystem_c.dylib 0x90784dce thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfff4008 ebx: 0x00026ac1 ecx: 0x00001000 edx: 0x00000000
edi: 0x01736e70 esi: 0xbfff4008 ebp: 0xbfff38a8 esp: 0xbfff38a4
ss: 0x00000023 efl: 0x00010206 eip: 0x0001549a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0x51ffb +com.solidstatenetworks.awkhost (3.3.9.0 - 3.3.9.0) <85FF23C9-DD28-3E69-B2BD-8D6D114899C5> /Volumes/VOLUME/Install Adobe Reader.app/Contents/MacOS/Install Adobe Reader
0x5e000 - 0x17dffb com.apple.WebKit (8536 - 8536.30.1) <4A5E9136-681F-3AB1-AD69-B59F2B9126E7> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x22e000 - 0xec3ff3 com.apple.WebCore (8536 - 8536.30.2) <D644997F-5F1A-34B4-AF32-DD427E9043E2> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versi ons/A/WebCore
0x2708000 - 0x2715ff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x8fea1000 - 0x8fed3e57 dyld (210.2.3) <4D38DEED-9837-3202-B8E9-41272D01EA2C> /usr/lib/dyld
0x90007000 - 0x900bbfff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x900bc000 - 0x900bcfff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x9035f000 - 0x9036dfff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
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0x963ba000 - 0x963cffff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x963d0000 - 0x963d2ffd libCVMSPluginSupport.dylib (8.10.1) <F7CD59FE-314A-366E-9A27-CE5BD1D438BB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x963d3000 - 0x963e6ff9 com.apple.MultitouchSupport.framework (237.4 - 237.4) <59197044-E513-3223-9337-6EB0F828CB82> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x963e7000 - 0x96442fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x96443000 - 0x9644fffe libkxld.dylib (2050.48.12) <44C8E278-D8CA-3CF4-B3F4-0299654EB341> /usr/lib/system/libkxld.dylib
0x96c8e000 - 0x96c91ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x97131000 - 0x97514fff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x97515000 - 0x9751efff com.apple.DiskArbitration (2.5.2 - 2.5.2) <89822A83-B450-3363-8E9C-9B80CB4450B1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97614000 - 0x9766effb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x9766f000 - 0x97673fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x97674000 - 0x97748ff3 com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x977b2000 - 0x977c8fff com.apple.CFOpenDirectory (10.8 - 151.10) <D90DB5D4-6565-3726-B88A-21336CBE9170> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x977c9000 - 0x977cbfff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x977cc000 - 0x97807fef libGLImage.dylib (8.10.1) <E29ED217-09B3-3436-A961-B6F8EBAA7BED> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x97808000 - 0x97877ffb com.apple.Heimdal (3.0 - 2.0) <C007CED7-DDC9-3BA1-8077-294FAE9C78D5> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x97878000 - 0x97b10fff com.apple.RawCamera.bundle (5.03 - 729) <61747488-E5EA-388D-886C-214FC4BAF1DD> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x97b11000 - 0x97c1e057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x97c1f000 - 0x97c83ff7 com.apple.datadetectorscore (4.1 - 269.3) <C11C2014-298E-3E2B-9F5D-02CCD3CA4AB3> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x97c84000 - 0x97c84fff libSystem.B.dylib (169.3) <D7C4320E-C2EA-3A09-A413-D1F78382050D> /usr/lib/libSystem.B.dylib
0x97ce5000 - 0x97ce8fff com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x97ce9000 - 0x97d98ff7 com.apple.CoreText (260.0 - 275.17) <433387A6-69C1-32A5-9B61-9E2F6A5F9040> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x97d99000 - 0x97e1eff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x97e1f000 - 0x97e50fff com.apple.DictionaryServices (1.2 - 184.4) <A31BB2CE-6965-3610-8B11-EA26EC6D7EEA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x9813e000 - 0x9813ffff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x98140000 - 0x981eafff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x981eb000 - 0x981fbff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x981fc000 - 0x98202fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x98203000 - 0x98223ffd com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x98224000 - 0x98263ff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x98264000 - 0x98276ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x98277000 - 0x98279ffb libRadiance.dylib (851) <2739A726-2E9C-38DC-8A6E-412ABDC14405> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9827a000 - 0x9827dffc libCoreVMClient.dylib (32.5) <CA150AC5-F98C-3F96-8B11-715B75A89C80> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x982cf000 - 0x983daff7 libJP2.dylib (851) <0D40428F-B7BE-307B-BEDB-256A7FED9804> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x983db000 - 0x98499ff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x9849a000 - 0x9849eff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x984e3000 - 0x9869fffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x986a0000 - 0x98737ff7 com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x98738000 - 0x98891ffb com.apple.audio.toolbox.AudioToolbox (1.9.2 - 1.9.2) <461C4CCD-5F52-3D2F-AE22-D0CA7EF3F01A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98892000 - 0x9890eff3 com.apple.Metadata (10.7.0 - 707.12) <D9221655-56FE-332C-82FF-0CA7EDD521C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x9890f000 - 0x98910fff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x9891b000 - 0x98a18ff7 com.apple.DiskImagesFramework (10.8.3 - 345) <B2CBC585-D206-3155-BB33-4359271AC444> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x98a19000 - 0x98a36fff libxpc.dylib (140.43) <C628073D-51A0-3541-A665-1121520508C6> /usr/lib/system/libxpc.dylib
0x98a37000 - 0x98a37fff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x98a38000 - 0x98a99ff7 com.apple.audio.CoreAudio (4.1.2 - 4.1.2) <C1D471E9-B4D6-3A59-975C-B3B3A25E6058> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x98a9a000 - 0x98a9cfff com.apple.securityhi (4.0 - 55002) <027D2D24-4043-3B43-90F3-112FB46903E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x98aa8000 - 0x98ae8fff com.apple.MediaKit (14 - 687) <8735A76E-7766-33F5-B3D2-86630070A1BA> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x98ae9000 - 0x98c24ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x98c7f000 - 0x98ca8fff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x98ca9000 - 0x98d10fe7 libvDSP.dylib (380.10) <A9BB03FC-F70B-388F-8917-F8CE69F2164A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x98d11000 - 0x98df2fff libcrypto.0.9.8.dylib (47.2) <6170B3CB-FA94-3601-A7F7-7F1B953C4F59> /usr/lib/libcrypto.0.9.8.dylib
0x98df3000 - 0x98ef1ff7 libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x98ef2000 - 0x9914bff5 com.apple.JavaScriptCore (8536 - 8536.30) <24A2ACA7-6E51-30C6-B9AE-17A77E511735> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9914c000 - 0x9919aff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <15B4EFFC-22D1-3517-BE8C-7947DAA24729> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9919b000 - 0x9923bff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x9923c000 - 0x99df8ff3 com.apple.AppKit (6.8 - 1187.40) <94E92235-7AD9-37EF-9B7C-B79074762370> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x99df9000 - 0x99e26ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x99ff1000 - 0x9a433ff7 com.apple.CoreGraphics (1.600.0 - 333.1) <76C4858B-AD0A-3165-A65D-64729D6F186C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x9a480000 - 0x9a489ff9 com.apple.CommonAuth (3.0 - 2.0) <B28B58CA-C5B1-378E-A969-6A36C7F754D1> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9a48a000 - 0x9a48dff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9a48e000 - 0x9a4abff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x9a4ac000 - 0x9a4d1ff7 com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1184
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=143.1M resident=53.7M(38%) swapped_out_or_unallocated=89.4M(62%)
Writable regions: Total=102.9M written=5948K(6%) resident=22.9M(22%) swapped_out=0K(0%) unallocated=80.0M(78%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 2732K
JS JIT generated code 16K
JS VM register file 4096K
JS garbage collector 708K
MALLOC 66.7M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=35 6912K
SQLite page cache 192K
Stack 70.1M
VM_ALLOCATE 16.0M
__DATA 6536K
__DATA/__OBJC 80K
__IMAGE 528K
__LINKEDIT 37.3M
__OBJC 1880K
__OBJC/__DATA 4K
__PAGEZERO 4K
__TEXT 105.8M
__UNICODE 544K
mapped file 101.3M
shared memory 308K
=========== =======
TOTAL 421.4M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Officejet 7500 E910, 0x03f0 (Hewlett Packard), 0x4812, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Thanks very much. That fixed the problem.
Best Regards
Allison Alan-Brown
B A Sound Studio Work Shop cc
[email protected]
www.basound.co.za
FB: B A Sound Studio Work Shop cc
+27 (31) 303 4457
+27 (83) 270 1726 -
when installing adobe reader on my mac it states that the install is complete, but on same screen its sets thaw an internal server error has occurred and reader will not work
Hi,
I have exactly the same problem on one of my Macs (MBP 15 Mid-2010 / OS X Yosemite): Both reader and Acrobat Pro download without a hitch. Both also install with no problem.
But once you click the program to open, they both return "an internal error occurred".
I tried downloading three separate copies, and still get the same error message when I install and launch. I've also uninstalled the previous installations via CleanMyMac2 to make sure it's no longer in the SSD. Same results.
Am using a new SSD as internal boot drive, with fresh / clean installation of OS X and Apps (previous internal HDD crashed) -- And am seeing errors not only with Acrobat, but also with LR5 which always comes up with a "An error occurred when attempting to change modules" -- inspite or uninstall, download and reinstall. Not sure if it's a registry issue? (Not even sure if that's the case with OS X).
Do I need to reformat the whole SSD? I hope not!
Thanks
Edwin -
Adobe Reader X Crashes after Java Update to Version 7 Update 51
I just installed the new Java update Version 7 Update 51 and now Adobe Reader X crashes in Windows 8.1 within 3 seconds, any advise would be helpful.
Bankruptcy AttorneyThanks. I've posted there as well. Anyone know if there's a workaround to keep reader from crashing with this form, or is my only option to roll back the servers until the creator of the form updates it?
(I have notified their webmaster of the issue, but who knows how long it will take the state to update the form.) -
Files for Adobe Reader Cause Crash
Every time I try to open a file for adobe reader, whether I get it embedded in my browser or download it from the internet either Safari crashes or Adobe Reader application crashes no matter what it is. I switched to firefox because Safari kept unexpectedly quitting constantly and it was becoming so frequent that I couldn't even do anything. Any advice on how to get the adobe reader plugin for safari to work(which i did install)? Or how to get any files to work? My friend has this same problem on her iBook, too.
Hello David:
First, I would trash the Safari preference file (com.apple.safari.plist) and restart. Then I would uninstall the current Adobe reader you have installed (get all of it) and then download the latest version from the Adobe web site. FWIW, I have no trouble at all with either safari or reading PDF files.
Barry -
adobe reader 10 crashes when i open pdf files in IE9 (on Vista). what's the fix?
Can you try installing latest Reader version (10.1.2) from: http://get.adobe.com/reader?
Can you share the URL for PDF? -
Force language same as operation system when install adobe reader X
We need to install adobe reader x English version or French version depend on language of user's operation system.
I know i can change langue to force it same as operation system after installation, it can be found Edit, pererfernce,language.
Is there anyway to force the option " same as operatio system" during operation system?
I installed adobe reader x silently using command: msiexec /qb- /i "adberder1000_fr_FR.msi" ,
Is it possible to add abswitch /g langueID in the command line to force language same as OS language? How can I retrieve default OS langugeID?
thanksI have multiple problems with Windows 7 Professional x64 & the Adobe products installed on my machine (English).
I have a dual processor Intel Duo Core2 - Dell Lattitude E6400XFR, running Windows 7 Professional x64 Service Pack 1(English).
Adobe, & Adobe Reader are installed properly & function okay for the most part, save for the very newest & fanciest of documents. Mainly, the issue I have is that Adobe/Reader are constantly attempting to update, & are able to download a version recognized as newer than the current version installed, then will not install completely or at all. Once that occurs it will then immediately demand to be updated by this newer version. It's a crappy loop that I have become familiar with & is lame.
Either Adobe & Adobe Reader are problematic with Windows 7 Professional x64 SP1 ENGLISH, or this dual processor Intel motherboard is the problem. The latter doesn't seem likely however, I have identified multiple problems with drivers & whatnot that do not function well or properly solely due to the motherboard. My Nvidia On Board GPU & the drivers & software would be the prime & most annoying example of something that hates my motherboard.
I hope this isn't "Hijacking" your post, I am having a problem that sounds similar to yours, the international/localization issue(s) notwithstanding.
~Joe Dane -
Can I install Adobe Reader to a drive other than the C: drive?
Can I install Adobe Reader to a drive other than the C: drive?
Hello there,
Welcome to Adobe Community. Yes it can be installed on a different drive. Though some of the files installed by it will still be installed on C: drive.
When you run the installer, use 'Change destination folder' at the bottom of the panel
If you already have Adobe Reader installed on the C: drive, you must uninstall it before installing a new version on a different location.
Thanks! -
Error in Installing Adobe Reader
I'm trying to install Adobe Reader and everytime, it gets to 96% and an error message pops up telling me that it can't finish installation until I close Adobe Reader- however there is nothing open except for the installation window and the error message.
Make sure that anything that uses Adobe Reader is closed; check with the Task Manager's Processes tab.
If you're still having problems, uninstall your current Reader installation, then reinstall the latest Reader.
Download the installer from http://get.adobe.com/reader/enterprise/ -
I am trying to download Adobe Reader, I have Windows 7 on my PC. Every time I get the download, I click on it to install the program, and I get the usual messages but I never get the install message. When I try the download again, I get a message telling me only one copy of the program can go on the computer. When I check the program list, it is not there. I have to restore my computer before I can attempt the download and install again. I have tried this at least 6 times but cannot install Adobe Reader. Please help me out with this. I really like this product and prefer to use it. I had o originally delete the program, due to an update conflict.
Linda EatonYou can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.
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