Newly Installed CS4 Design Premium won't let me use Acrobat 9

When I open us Acrobat 9, it says that my license is no good. I just installed the entire suite, with a registered serial number, less than 12 hours ago. This is on a custom built computer using Windows XP Pro. What the heck could be wrong?

Is this a downloaded product or a DVD? Is the copy of Acrobat installed
the one that came with the suite or is it a separately installed version
of Acrobat? Adobe does offer free tech support on current versions for
installation issues.
Mike

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Error trying to install CS4 design premium on windows vista home premium

I'm having trouble installing CS4 design premium, as soon as it does the checking system it comes up with an error that says I need windows XP sevice pack 2 and some other windows. I have Windows vista home premium and all the other requirements, so i'm not sure why it's saying that? I do have CS3 installed but I didn't want to unistall it before I installed the CS4, cause then I wouldn't have anything to work on. The CS4 is brand new and I have it installed with no problems on another computer that has windows XP. Would I have to uninstall CS3 before I try to install it? I'm afraid that I will be left with neither if I do that and this was not a cheap investment to take that chance. Does anyone know how I could get CS4 design premium installed?
Thank you
Jorge Gonzalez

You should npt have to uninstall anything except Acrobat for CS4 to install. You can call tech support for free installation support.

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Can i install cs4 design premium on a windows 8.1 ssd drive

can i install cs4 design premium on a windows 8.1 ssd drive

tried but did not work for me - have suggested user to get subscription to CC.

Anyone install CS4 Design Premium on Windows 7 Professional?

I presently have CS4 installed on Microsoft Vista Ultimate SP2 32-bit o/s using a Intel i7-920 processor . Runs cleanly with no problems whatsoever. I am in the process of upgrading the o/s over to Microsoft Windows 7 Professional but risk de-activating my CS4 I thought I would throw this question out to the readership. I am fortunate enough in obtaining this new o/s prior release and have been tasked to see if all our mission critical applications migrate over cleanly. Sad to say deactivating, re-installing CS3/CS4 can be a nightmare (ask me how I know!) so risk taking down a good CS4 install using Vista down it it's knees I thought I would ask. Has anyone by chance tested installing CS4 Design Premium on any of the new Microsoft 7 o/s' ?

I think I found a solution to running CS4 on Windows 7 (pro 64 bit in my case). There were a few variables I eliminated so I'm not sure exactly which one was key. I am part of an office domain with permissions etc in effect, and that may have been part of the issue. Basically the installer would run but hang around 40% when it was installing "language packs" or "device central" components. It would not generate an adobe error, rather just the usual "program is not responding" error in win 7. If you don't understand my steps, just google the details and you should find methods for each instruction.
What I did:
1. Locate and run the clean script for CS3/4/5 from adobe to remove ALL installation files.
2. Turn off User Account Control in win 7 users settings in control panel.
3. Make sure you find your C:\users\public\documents (calls itself "public documents" in the file browser) and edit the permissions for that folder. Give full control to any user in the list just to be safe.
4. If you are using the downloadable installation as I did, allow the files to unpack onto your desktop as default by the adobe unzipper program.
5. Completely remove ANY antivirus/antispam software and make sure windows defender etc etc is not running. Also turn off windows firewall.
6. Reboot your computer and ensure NO adobe products are listed in the programs and features list under control panel. If there are, remove & reboot again.
7. BEFORE BOOTING: unplug from the network, turn off all wireless so that your computer is completely isolated.
8. Run the installation again, and hopefully it will work for you as It finally did for me after 6 hours of troubleshooting and reading these #*$*# forums.

Can't install CS4 Design Premium on Windows 7 Ultimate 32-bit

Hi All,
I've been scouring forums, and trying suggested fixes to no avail. I recently installed Windows 7 Ultimate 32-bit on a brand new internal hard drive. I'm in the process of removing all my apps from Vista and reinstalling on this OS. Here's a breakdown on what I've done regarding CS4 Design Premium:
1) Deactivated the install from Vista.
2) Verified with Customer Support that my license key is available for install and activation.
3) Disabled User Account Control setting in Windows 7.
4) Tried installing from the discs, only to get the error: "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."
5) Reattempted installation, as I've read that sometimes a second attempt will work fine. No good.
6) Downloaded and ran the Win CS5 Cleanup Script (which has an add-on utility for CS3 and CS4) in order to get rid of trace registry files. This did its job successfully.
7) Found an official trial of CS4 Design Premium, which downloaded straight from Adobe's website. Tried installing that, as I've read that the trial can be successful over the discs. No good.
Does anyone have any other help they can offer? Any suggestions would be greatly appreciated!
Thank you,
Jessica

It’s a head-scratcher. It appears that you took spsaxena’s advice and renamed the Config.Msi folder and then, during installation, a new new Config.Msi folder was created, but you weren’t allowed access to it?
You then “took ownership” of the new Config.Msi and still the install program stated it couldn’t write to a file in the folder? Was it able to write any “rbf” files in Config.Msi?
I’m on CS5 now, but I was running CS4 on an in-place upgrade to Windows 7, 64-bit — but I don’t recall that Apple supported CS4 installation on Window 7 That may be part of the problem.
It’s a long shot, but you could try setting the setup file to compatibility mode for Windows Vista 32-bit: right-click the executable, click the Compatibility tab, checkmark Run this program in compatibility mode for:, and select Windows Vista (Service Pack 2) from the drop-down list (or the others, you can play with them all). You can also check-mark Run this program as an administrator.

Cannot install CS4 Design Premium

I am having some trouble installing Adobe CS4 Design Premium. Every time I try to install, it says "Setup Error: Setup has encountered and error and cannot continue. Contact Adobe Customer Support for Assistance." I have tried this from the CD and after moving the files onto the hard drive. I tried calling Adobe Customer support and they told me to run a cleanup utility 'WinCS3Clean' and 'Windows installer Clean up Uninstall' after uninstalling Adobe CS3 Design Premium from the computer. After that, I tried running the setup again, from the CD and HDD, and I still get the same error. After this, I tried installing the latest Windows Installer (v 4.5) and it said it was not for my system. I am running Windows Vista Ultimate 32bit. Any ideas?

Solved!
Okay I figured out what my problem was.
Adobe CS4 (or CS3 for that matter) would not install when I am syncing files to a server. This particuar offline files server is not accessable and is being replaced, but this comptuer was pointing it's My Pictures file to a location which was inaccessable. The solution was to dig into the registry and change the path of the My Pictures folder. Specifically speaking it was this...
Run Regedit and go to...
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Explorer \ User Shell Folders
Change the My Pictures value to %USERPROFILE%\My Docuements\My Pictures

Problem Installing CS4 Design Premium: Student License

Just picked up my copy, registered my copy/got serial number.
At first, I was confused as to which disk to enter first, one says Application 2 (says disc 2 when it's in the Mac) and one that says content.
No installation menu/instructions pop up when either CD is in.
"Disc 2" has an icon that says Adobe CS4 Premium and on clicking it has two folders, extensions and payloads.
Am I missing a disk? Perhaps Application 1?
Also, I had the trial versions of some of the programs, but I got rid of them, so that shouldn't be a problem right?
My computer store is closed right now or I'd call them. I'm a bit stressed because this is a big investment and it doesn't seem to be working.

Hi Anabel,
I just installed Design Standard and had the same question. I think you basically have to locate the installed CS4 programs on your hard drive (usually in the Apps folder). Basically, the "documentation" folder on the Content disc #2 is useless. If you expand the "goodies" folder, you'll see a folder of presets and one of plug-ins. To install them, you'll have to drag and drop the extra ones from the Content disc into the corresponding presets or plug-ins folders within the Photoshop program folder on your hard drive. Be careful--I think a few of the folders within can't just be dragged and dropped, since you'll overwrite a folder of the same name already installed with the original program.
Hope this makes sense. I think it's stupid that Adobe doesn't at least include a .pdf or .txt file explaining as such on the root level of disc #2, but I guess the figure it's common knowledge. Although, they do put the instructions of how to install for the disc #1, so why wouldn't they do the same thing? They do, however, include a .pdf (OptionalPluginsReadMe.pdf) of how to install those under the plug-ins folder on disc #2.

How to install CS4 Design Premium on another computer, no internet or DVD drive available?

I was looking towards getting Adobe Design Premium CS4 installed on my Surface Pro, but it has no DVD drive, and my Wi-Fi connection isn't really fast. Actually, it'd take quite a while to download any big file, leading me to search for another alternatives (my other computer already has CS4 installed, both are Windows). Is there any way to install CS4 over at my Surface Pro, without the use of wi-fi nor any insanely complex procedure? :) Thanks.

Yeah. It didn't have a file extension, at least not one I could see, while all my other programs (.exe's, .zip's, .rar's, .mp4's, etc.) were displayed. I tried many things, but… I ended up just writing ".exe" at the end of the file name. Surprisingly, it worked perfectly.
So, there's a few more questions I'd like to ask… :D
Can I install CS4 literally anywhere on the HDD/SSD? Like, even in my Documents? It's asking me to place a folder on my desktop, and to be honest, I don't want such folder there :( .
Can I delete the .7Z and the .exe when the installation is over? Or is that crucial to CS4's operation?
Thanks, once again :)

Lost serial number to install CS4 Design Premium Student Edition

I had CS 4 Design Premium Student Edition installed on my computer and a cs 5.5 software update installed. I reformatted my computer and updated to a newer OS. Later I tried to re-install my software and realized I lost my serial number. I cannot install the cs 5.5 update without having a previous version of CS installed. Does anyone know of a solution to this? I tried calling Adobe and they instructed me to use the chat. I'm still waiting for a response on chat, but I thought I'd post this while I'm waiting to see if anyone has any suggestions or ideas. I'd prefer not to update to Creative Cloud yet.

Yay! A guy in adobe chat was helpful retrieving it. Hopefully everything will work fine now.

Re-installing CS4 Design Premium

I have the Windows XP operating system. I've had CS4 installed for several years and had no problem until recently. I primarily use Photoshop. Recently, it began not saving photos as .jpegs. I completely uninstalled it and have been trying to re-install it. I've tried installing the entire Suite, then Photoshop, In Design and Illustrator and, finally, just Photoshop. All came up with the message "Installation Failed". There is no information on why the installation failed or how to resolve it. I've turned off all my anti-virus and firewall protection (also disconnected my Ethernet) every time. Why is this happening and how can I re-install CS4?

Hi Mylenium -
Thank you for responding.
It turns out that I have Windows 7 64-bit as my operating system instead of Windows XP. My apologies for that misinformation. I've run the Creative Suite Cleaner Suite tool and it doesn't solve the problem. I ran the Support Advisor and it keeps coming up with this as the problem:
I clicked on details and corrective actions, found Solutions and followed the instructions for removing the current Adobe color profiles. It still didn't re-install.
I don't have to install the entire CS Suite. Just Photoshop, Illustrator and InDesign.
Is there anything else I might try?
Thanks again for your help!
GORT99

I get an error message to contact cust support when installing CS4 Design Premium on windows 8

the install begins normally but the following message appeards and will not let me bypass. I have a new windows 8 laptop that i am trying to install on.
Error Message:
Setup Error
Setup has encountered an error and cannot continue. Contact Adobe Customer Support for asssitance.
QUIT

Install logs:
http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html
And naturally, since CS4 comes from a time when nobody could conceive of Win 8 and thus no testing was done on it, try compatibility modes and all that first...
Mylenium

I am trying to install CS4 Design Premium on my Windows 8.1 machine.

This is a new pc. This copy was originally installed on another pc that died. I have the dvd discs and when I launch the first disc I am getting a "install database is corrupt" message. I have the sn number.

copy all installation disc(s) contents to a single desktop directory. install from that directory.
adobe no longer supports cs4 so they will probably direct you to this forum if you do contact them. you contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Unable to Install CS4 Design Premium on new Macbook Pro

I have recieved an answer regarding my inability to install my software on my new computer, but it does not address the problem that there is no record of my previous purchase. I'm sure this is because it was purchased in 2009 and whatever e mail was sent to me with the serial number is now lost to history. Any suggestions out there?

I DID register my CS4 Suite in 2009. I am certain of that. I just don't have the e mail that was sent to me and I used a different email address at that time than I am using right now. What are my options?

Still can't install CS4 Design Premium on Windows 8.1

Did what you said. I uninstalled, used your cleaner tool and reinstalled. Still have the same problem. Would be nice if I could actually get some real help.

still can't get flash to load and when I try to use illustrator I get a "the localized resource files for this application could not be loaded. Please reinstall or repair the application and try again." HELP!!!!! I have been trying to fix this for 3 months.

Newly Installed CS4 Design Premium won't let me use Acrobat 9

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