Newly installed GB 11 - LOOPS ARE GONE and won't download updates

i just installed GB 11 and tried to open files. virtually all my loops are grayed out. "The software instrument or loop is not currently installed on your computer - would you like to install the complete set of loops on your computer?" i click "Download Now". it tells me to check software update but nothing shows up in soft. update. i've tried restarting and opening other files but my loops are gone.
did i just lose all my loops?

Right on, Pbassjams. my sentiments exactly! that's the same response they told me at the apple store. and you go home and load the disc and say to yourself: "What the **** are they talking about? there are no loop options". i did find out however that you can go into your HD library folder - then open Audio folder and then you'll see apple loops. you can actually select all the loops in there and manually DRAG and DROP them into your loops section in GB. this may solve the problem or you could have a new annoying problem. you'll have each loop listed twice. if that's the case, here's what another apple user wrote in discussions:
This sounds like a problem with several generations of GB content mixed in your loops folder.
Apple at one point in time changed the loops from .aif to .caf. So you definitively need only one version of each loop, it'll save you a lot of disk space to delete the duplicates. So I would proceed like this:
• Clean up your loops in the Finder by deleting the .aif versions of loops that you also have as .caf. (Sort the folder by kind, that should separate them.)
• Delete the Loops Index folder completely.
• Start up GB, it'll tell you you have no loops.
• Drag your purged Loops folder into the Loop Browser window, GB will now create a new Loops index that will only contain the ones that are actually in that folder.

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