Newly installed Premiere 13 does not start.
Install went fine, and have Adobe Premiere Elements 13 icon on desktop. After clicking it, asks for me to sign into Adobe ID, which goes fine. Then asks me to accept Software License Agreement, which I do. That window goes away and I'm back looking at the desktop...Premiere 13 never starts at all. Have repeated this sequence one too many times. Somewhere along the line I've also entered the 24 digit validation code.
Photoshop (purchased in the bundle) works fine.
What am I missing, or who can I call? Many thanks.
teratot
On what computer operating system are you running Premiere Elements 13?
a. Does the problem exist with and without the antivirus and firewall(s) disabled?
b. Are you using a pen and tablet device rather than a mouse?
c. What type of purchase did you make - Student and Teacher or regular version? I ask since you mention validation code
and not serial number.
d. Is Premiere Elements 13 set to run from a User Account with Administrative privileges and with QuickTime latest version
installed on that computer?
Please review and then we can decide what next.
Thank you.
ATR
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In addition, despite the full installation, Safari is not starting. Thus, there is still some problems but I have now clue where this comes from as it is newly installed?!
Any ideas?? Thanks...
CrobusCrobus, welcome, since you are starting from scratch with each re-install why not try Kappy's Extended Hard Drive Preparation.
http://discussions.apple.com/thread.jspa?messageID=5203987�
Do all steps from 1 thru 6, it is by far a more maintenance oriented than an Erase and Install. After the preparation, install OS 10 from your DVD, then download the OS 10.4.10 Combo Updater.
Joe
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