Newly installed Premiere Elements 12 quits at startup, on Mac.

Newly installed Premiere Elements 12 quits repeatedly at startup. Mac OS 10.9

pastorok
Please refer to your other thread on Adobe contact information for my comments on that.
It might be a good idea to contact Adobe via its Adobe Chat to discuss "Downloading, Installing, and Setting Up". This does not prohibit you from continuing your Premiere Elements 12 issues here. The positive part about the Adobe contact is that, with the latest version, it may offer the opportunity for remote troubleshooting of your computer and the issue; whereas that is not possible in this user to user forum.
Lots of avenues to pursue...the usual drill...
a. Problem antivirus and firewalls disabled?
b. Running program from User Account with Administrative Privileges as well as Run As Administrator (from right click of desktop icon and Run As Administrator selection)?
c. Latest version of QuickTime installed on computer with Premiere Elements 12?
d. Have you ever gotten the program opened long enough to update it from 12 to 12.1?
e. Video card/graphics card driver up to date according to web site of manufacturer of the card?
Please update us on your progress when you get the chance.
Thank you.
ATR

Similar Messages

Cant install premiere elements cd or online trial on Mac

I bought Adobe Premiere Elements from Staples and it wouldn't load.
The Read me file said that for Mac users having issues, to download online trial and enter the serial number.
I keep getting "invalid checksum" error.
the issue number that it created was 00-25182-090615042012 in case I needed to open a case or something. It acts as if it is extracting but i think it went all night and seems stuck. Any help is appreciated!

I tried clearing cookies, cache, saving it to a different spot, one of the errors came up in the help program something like "this error shows when you have a previous version of photoshop installed. Uninstall the previous version first."
-I wasn't installing photoshop. I was installing premiere elements.
-Also, I haven't had photoshop ever installed on my Mac.

Newly installed Premiere Element 13 won't run.

I just installed Premiere Element13. The program launches but when I select either "New" or "Existing" project, a pop-up will show with the message"Adobe Premiere Element.exe - No Disk" "Please insert disk in drive D". The pop-up cannot be dismissed and the program is stuck there and won't even close. I have to go to Task Manager to end it! I am running Windows 8.1, i5 4670K CPU, 8G RAM, 1T HD with DVD burner. Any suggestion?

Heliossss
I just installed the purchased version of Premiere Elements 13 on Windows 7 and 8.1 64 bit. Interesting....
1. Beyond the usual, there seems to be a problem with this version's Interpret Footage and Properties readings for the .mod widescreen 16:9 file
Premiere Elements 13 Major .MOD Widescreen Concerns
2. With the Sept 2014 tryout there was a video transition named Funnel which is not there now in December 2014 in the
purchased version.
3. In the Sept. 2014 tryout, there were 2 new Movie Menu themes in the Kid's Corner category (Recital and Back to School). They
are not there in my December 2014 purchased Premiere Elements 13.
4. There are some reports about some .m2ts files having no sound only in the Elements Organizer 13 player. More news on that.
This just might be a problem with AC-3 (Dolby Digital) support in this particular user file in the Elements Organizer 13 player. If you run into this type of issue, please let us know.
But, right now all is moving along nicely. Hope all is going well there.
Best wishes
ATR

Legitimate newly purchased Premiere Elements-10 32-bit install files not available

Friends:
I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
Legit purchase with a CD and legit Serial #.
Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
Adobe's own published notice:
"The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
forced to purchase 11 instead on top it. Fair?
I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
I must mention in this context my own (and thousands of others') sad experience with Flash updates. Just follow
my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
"It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
Not that I want to, but I am forced into echoing the same sentiment.
Can anyone help, please ?
Thanks,
Pradip A.

Hello Mr. Wright:
The download now works. Appreciate your help.
The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
Regards,
Pradip Acharya
Date: Tue, 13 Nov 2012 11:54:11 -0700
From: [email protected]
To: [email protected]
Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html. Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4844309#4844309
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4844309#4844309. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Msiexec error when installing Premiere Elements

I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
I downloaded the softare. Installed the PS Elements. It was smooth.
I then tried to install Premiere Elements and it does not work.
When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
Windows ® Installer. V 3.01.4001.5512
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
                </package | /i> <Product.msi>
                                Installs or configures a product
                /a <Product.msi>
                                Administrative install - Installs a product on the network
                /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
                                Advertises a product - m to all users, u to current user
                </uninstall | /x> <Product.msi | ProductCode>
                                Uninstalls the product
Etc etc etc.
And then finished with an error that it was not installed.
I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
When I try using the Adobe Premiere Elements 10.msi then i get an error
Adobe Premiere Elements 10 - Setup
Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
I called support. They had me extract files into a folder off of eg C:\PS
I did this. Started the setup.exe, Same error as above msiexec.
He then had me install it with the runas administrator. I tried same error.
He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but I did this . And restarted the setup but still same msexec error.
The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
Let me explain..
What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
By the way I tried using
ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
the problem is adobe's fault, a faulty script or something on the dvd.
in my situation, to get this program installed, i decided to do the following:
1) optional: copy the install dvd to hard drive.
2) locate the adobe premiere elements 10.msi file.
3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
to unpacked the msi archive.
4) go into the c:\tempfolder/programfiles/Adobe
5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe folder so it sits with the rest of your adobe programs
6) you have to make your own desktop icon
7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
so download it if necessary. the ApplicationManager2.0_all.exe file will silently install.
this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
Oviously it should install properly. (thanks anyway)

Thanks Jeff for helping.
The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
etc etc.
So obvously the new installer got installed, but still the install process doenst work.
Any further ideas.

Problem installing Premiere Elements 11

Hello,
I have a new computer. I can install photoshop 11 and it works fine. When I try to install premiere elements, it starts loading the installer and quickly stops, giving me only a window with status of the windows installer (same screen you see if you run msiexec). This is win7 64 bit. I have used this install disc on one other win 7 machine and installed both photoshop/elements fine, so there is nothing wrong with the disc. I get the same problem if I try to download a trial version of elements. I have directx 11, however as another test I started install on another machine with directx11 and it was working. So... I'm not sure what is preventing the install. Any insight would be appreciated. Thanks

Thanks for the suggestion but I'm still getting the same message. It start to load windows installer then a window pops us with text starting with
Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter] ........ and other test similar to display from msiexec.
I get this message whether I install from disc or a downloaded trial version.
However only certain programs are a problem. I was able to install Photoshop and quite a few other applications. The difference between Photoshop and Premiere Elements could be a clue.
Thanks

On how many computer can I install Premiere Elements (one licens)

On how many computer can I install Premiere Elements (one licens)

number
What are the computer operating systems involved? Are you installing from installation files (from online download purchase) or from installation disc
(from purchase in boxed packaging)? Answers to those questions would probably get you the best possible answer to your question.
If installation files.....
You are not going to be able to install a Premiere Elements Windows purchased serial number on a Mac computer or a Premiere Elements Mac
purchased serial number on a Windows computer.
If installation discs...
Box packaging typically comes with two installation discs....one for Windows and one for Mac. In this type of situation, typically you use one
serial number for them both. If that is the case, then the following applies...
Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. And, you do not use them at the same time.
If you are dealing with two computers with the same operating system, then you should be able to use that same purchased serial number for that operating system on no more than 2 of your computers. Again, you do not use them at the same time.
Please let us know if any questions or need clarification.
Thanks.
ATR

Error code when installing Premiere Elements

Hello -- I tried to install Premiere Elements 9 (haven't gotten around to it until now) and I got the following. The disk won't install and I have re-started my system twice. Both times my MacBook "spits out" the disk and I get this error message:

Could you please let us know the exact error message that you get while installing PSE 9. Also, if possible please atach the error screenshot along with the system details.
Try to copy the contents of the disk to the desktop and try installing it from there and check if that helps.

How do I install Premiere Elements 9 on my iMac?

I cannot install Premiere Elements 9 on my new iMac from the DVDs I own and successfully used to install Premiere Elements 9 on my old PC with Windows 7. The DVD auto-ejects and I get 5 warnings ("WARNING; Payload cannot be installed due to dependent operation failure") and 16 error messages of various cryptic content.
I successfully installed Photoshop Elements 9 from the second DVD. Note that the installation process for Premiere Elements 9 did not request a serial number.

Bob
Disc 2 Mac. This is Premiere Elements 9 Mac Content and does not require or ask for a serial number. As I have said, you do not install the Premiere Elements 9 Mac Content until after you have installed Premiere Elements 9 Mac program from Disc 1 Mac. If you have not installed the Premiere Elements 9 Mac program, you do not install Premiere Elements 9 Mac Content yet.
Both Photoshop Elements 9 Mac and Premiere Elements 9 Mac programs are installed from Disc 1 Mac, one at a time and each have its own unique serial number. These serial numbers are found as stickers on the back of the plastic case that house the 4 disc set.
There is no Photoshop Elements 9 Mac Content disc. Its content comes within the installation of the program. I have never run into the situation where Content disc asked for a serial number.
Just a point of clarification on what I wrote in post 1...I have cited Disc 1, 2, 3, and 4. In reality, the discs read as follows
Disc 1 Mac. For Photoshop Elements 9 and Premiere Elements 9 programs on Mac.
Disc 2 Mac For Premiere Elements 9 Content Mac...to be used only after the program is installed from Disc 1.
Disc 1 Windows. For Photoshop Elements 9 and Premiere Elements 9 programs on Windows.
Disc 2 Windows. For Premiere Elements 9 Content Windows...to be used only after the program is installed from Disc 1.
Bottom Line:
You need a unique serial number for each of Premiere Elements 9 and Photoshop Elements 9. Do you have them?
But, remember...
Photoshop Elements 9 Mac and Photoshop Elements 9 Windows have the same serial number
and
Premiere Elements 9 Mac and Premiere Elements 9 Windows have the same serial number which is different for that used by Photoshop Elements.
Do you have these serial numbers? If so, use Disc 1 Mac to try to install Premiere Elements 9 on your iMac with your purchased Premiere Elements 9 serial number. I cannot assure the compatibility of Premiere Elements 9 Mac with your iMac but those considerations go beyond an installation considerations.
Please review and consider. I hope that you are OK with the details.
ATR

I have installed Premiere Elements 11 from a disc I bought from Amazon. I keeps asking me to re-install or if it does start stops a few minutes after I start a project. I have a windows 8.1 PC. I have tried numerous times to install the program and als

I have installed Premiere Elements 11 from a disc I bought from Amazon. I keeps asking me to re-install or if it does start stops a few minutes after I start a project. I have a windows 8.1 PC. I have tried numerous times to install the program and also to open it as Administrator as suggested by a friend but it still refuses to work. I need direct help from Adobe but don't know how to get to them on this website as they seem to rely on user forums to advise customers.

WhiteHouse Norm
This question is already being responded to in the following duplicate thread
Premier elements 11 keeps stopping
Please reply in the other thread which has a discussion in progress.
Thank you.
ATR

Error when installing premiere elements 10

I am receiving the above error message when attempting to install Premier elements. I have seen other posts on this but no direct response. please assist.

Hi,
Apologies for the delay in response.
I presume that you are trying the installation on a Mac.
If you are still having the same issue installing Premiere elements 10, the instructions in this document will help resolve them :Cannot install Premiere Elements 10 on Mac OS.
Thanks

Error installing Premiere Elements 10 on Mac OS X

Error when installing Premiere Elements 10 on MacBook Air; Mac OS X 10.7.4. Installation fails. How to fix this:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 9 warning(s)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

Hi ,
We really apologize for all the inconvenience which has caused you.
I am sorry DerekKoehl I don't see anything actionable within the summary you have posted. Please follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html to manually review your installation logs.
In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:
http://helpx.adobe.com/contact/
Thanks
Mandhir

Error when installing Premiere Elements 3 in Vista 32bit

I am trying to install Premiere Elements 3.0 on my Vista Business 32bit computer, but I am getting an error during the installation.
The error states "The Windows Installer Service could not be accessed." I get this no matter what:
-Normal install
-Right click and Run As Administrator
-Right click and set compatibility as XP
-Running the PRE_302_EFGJ Vista patch yields the same error
I have successfully installed many other pieces of software, only PE3 is giving me issues.
Is this a known issue or could something be up with my system?
Thanks in advance,
Ross

Make sure you've got the latest updates to Vista, including the option ones. You'll need to manually go to Windows Update and click the option to install all updates to do this.
Also ensure that you have the latest Quicktime.
http://forums.adobe.com/thread/416585?tstart=0
Also, don't know if this will help, but...
http://www.geekstogo.com/forum/windows-Installer-service-could-not-accessed-t93532.html
And this may also help.
http://kb2.adobe.com/cps/401/kb401060.html

Error installing Premiere Elements 10

The install always dies at 51% and gives me the following error. Any ideas?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

Hi,
Please follow the instructions mentioned in this document Cannot install Premiere Elements 10 on Mac OS and let us know if the issue persists after troubleshooting.
Thanks

Re - installing Premiere elements 10...... error

Hi all,
I have a problem !
Trying to re-install Premiere Elements 10, and i get this error message.....
The installation process ha encountered an error while installing Shared Technologies
This happens during the instal of Organiser.
The process then rolls back the whole instalation.
Can't understand why, cos its been running for about a year.
Help appreciated.
Ian.

Hi there Jatin,
Than you very much for your prompt reply !
Problem now solved.
Ian.
" I tell you, we are on earth to fart around, and don't let anybody tell you different." Kurt Vonnegut.

Newly installed Premiere Elements 12 quits at startup, on Mac.

Similar Messages

Maybe you are looking for