Newly opened Iphone 5 64G has dead pixels!!

Hi,
I bought Iphone 5 64G in Singapore and when I opened the phone, I noticed that there are 4 vertical lines on the upper left portion of the screen. It becomes more visible if the background is white. I believe these are dead pixels. I am from Philippines and now I would like to send it to apple for warranty. Can I have it replaced/repaired here in the Philippines? Thanks!

If you bought your iPhone from Apple directly and are within Apple's return period - 30 days in most countries - then you should be able to return the iPhone for refund and then can buy the configuration you now want. If you're beyond the return period, then Apple will not take your iPhone as a trade-in to one with a higher capacity. They'll only replace it with the same model.
If you purchased from a dealer, then that dealer's return policies if any would apply.
Regards.

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I bought an iphone secondhand first generation that now has dead pixels. Impossible for me to get it replaced/fixed by Apple?

As the title says:
I bought an iphone secondhand first generation that now has dead pixels and I'm not sure of the cause. Impossible for me to get it replaced/fixed by Apple? It's obviously more than a year old and there's no added warrantee...

To the best of my recollection, the first-generation iPhone, if that is truly what you have, was never released in Australia, so no, you probably cannot get any service from Apple for that iPhone. You may wish to confirm what model of iPhone you really do have using this information:
http://support.apple.com/kb/HT3939
before you proceed further. Your options will depend on what model of iPhone you really do have, and where that iPhone was originally sold (service is available from Apple only in the country in which the iPhone was originally sold).
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Iphone has dead pixels!?

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Hello iMac,
First off, I would have gone back to the store where you purchased the iPhone and got the cloth! No huge deal, but hey, you did pay for it. I bought the iKlear kit from the Apple Store. It is AWESOME! You get several cloths a chamois and of course the small pump bottle of iKlear! When I apply the liquid, it feels like the iPhone is like getting a wax detailing. It feels so SMOOTH while applying and afterwards. Highly recommend the iKlear Kit!
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5th gen ipod has dead pixels.

Hi i turned on my ipod today and discovered a horizontal line of dead pixels i ran it through diagnostics mode everything seems fine. i was wondering if there were any fixes i could do to it myself before mailing it in to apple for failing on me. no it isnt covered under warranty

This has been discovered to be a very common issue with the 5th Generation iPods, unfortunately.
There is a very informative thread on the topic here: http://discussions.apple.com/message.jspa?messageID=8177702#8177702
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AppleCare's Express Lane. Do note that if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine..

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I'd ask at the Canon site. I'm sure they have a Customer Service site.

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Hi. Is this still happening? I'm a journalist with TomGuide.com tracking iPhone 6 camera issues. Does it look anything like the situation in this video? https://www.youtube.com/watch?v=aLv1OneOI6U
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What can i do if my ipod has dead pixels?

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For dead pixals see:
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However, first try the following to rule out a software problem:
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Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
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16gb iPhone, 2x exchange experience due to dead pixels :(

I got 8gb iphone 12days ago from at&t store and found out 16g one was released 10 days after the purchase.
I got it from apple online store with overnight shipping because I asked apple store and they said they don't know when they will get shipment. I wanted to get new iphone and return one right after before 14 day warranty period, so there went my $16 overnight shipping fee. I paid $40 for restocking fee, too.
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So I called apple and they told me to go see a genius in offline store. I made appointment and went there next morning. I just showed him two big dead pixels and he said I can use my warranty to get new one. We activated new phone together and before leaving the store, I connected to dead pixel testing website to see if there's any. I was very unhappy to find that it had 2 dead pixels around the center and a dust stuck in the lcd that appears as black dot on the screen. I showed it to the genius and he said every lcd has dead pixels and he can't get me another one because of those 2 dead pixels and a dust.
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Ending up with even worse one, I could not leave the store. He called the manager and manager also said I can't get another exchange. I told her that I would not ask for another one even if next one is not satisfying but she said no. I was just standing there thinking about stuff, I even asked her if I can get the 8gb phone I returned yesterday because it was in perfect condition. She said if it's returned, then it is processed and I can't get it back.
Then she said that I can return this 16g one. I told her that I don't want to spend restocking fee again. She told me I don't need to pay that, contrary to what genius told me before. I just decided to get a refund and buy another one, but I wasn't mean enough to get a refund and buy one from them right after. I went to the other apple store nearby and got one. This time, there was no dead pixels, but just one tiny dust on the right edge on the screen which look like a tiny black dot. I decided to just live with it, because it's on the side and it just looks like other everyday dusts on the glass that I usually get, plus I'm tired.
Are deadpixels common in iphones? How's yours?
Message was edited by: saberchan

While watching a bought television show on my iPhone today I found a "pixel anomaly" as Apple calls it. It's not a dead pixel (black or always white) or stuck (I tried a pixel fixer video) but seems to be a dead sub-pixel (the red, green and blue that makes up a pixel). It appears lighter which makes me believe one of the colors is dead. It's a single messed up pixel but it is in the center of the screen. I'm torn whether or not to press the issue on it considering most pixel policies. I know that Apple is really good most the time with their displays. I'm just wondering their thoughts on a single sub-pixel.
My experiences with the genius bar hasn't been that great so I'm wary of dealing with them.

IPhone 3GS Dead Pixel

Is it common to have dead pixel on iphone? Because it happen to me twice! First when i got my iphone it had 1 dead pixel, i went to change it within 7 days. When i got the new set it doesn't have it, BUT RIGHT NOW IM HAVING DEAD PIXEL AGAIN ON MY IPHONE. FROM 1 IT TURN INTO 3 RANDOM PLACES.

Not sure how common this is - not common with my original iPhone that is approaching 3 years old and not with my 3G which is approaching 2 years old this July/August.
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Dead Pixel - Apple vs. Rogers support

The other day I found a dead pixel on my 8GB iphone3G screen.
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I called Apple Canada and they booked an appointment for me at a genius bar and all I had to do was show the genius the phone and she replaced the phone instantly.
If you live in Canada and have problems with your iPhone dont even bother calling rogers.

So the sole distrubutor of the phone being Rogers can only sell the phone and not replace them? why could rogers not just exchange my phone and send the defective one to apple?
If my Sony moniter has dead pixels I can return it to Futureshop.. I dont have to go to a SonyStyle store... because i purchased the product from Futureshop, not Sony retail.
In Canada Apple does not sell the iPhone in their retail locations due to some sort of deal with Rogers and Fido.
At the very least the Rogers customer service could have been trained to direct me twoards Apple Canada Care and not just say " you used it for over 30 minutes.. sorry ".
When I told the Apple Genius this she said she couldnt believe that they would not offer me my available options.

Anyone have an iPod 5G with no dead pixels???

i bought my gf a black one online at apple.ca for her birthday on Oct 27 and then noticed 2 big light blue dead pixels 1 week after we received it. I sent it back after the poor girl only got to use it for 1 week , and guess what it's been over 1 month already, and it's still being processed by Apple!!! Although they said they are replacing it, there's still nothing for her to listen to for over a month! To make the story even more ironic, today we both bought a new white 60gig ipod for her dad for christmas, and i just opened it a few minutes ago to upload some songs for him, and guess what! 1 big blue dead pixel right on the middle left of the screen! Sigh... good thing this time we bought it at the local bestbuy store and got the extended warranty, so we are able to just exchange it right away, instead of waiting, for God knows how long, until Apple sends another one to my girl.
I'm just wondering if every single iPod out there has dead pixels, because it is only noticable when we watch videos on it... but when we do see it, it is really bad and noticeable.
Please, if anyone out there has watched movies on their iPod and don't have any dead pixels, let us know!!!!

thx for your replies guys, that gives me some hope... hopefully i can exchange for another one that won't have this problem. greatly appreciate your helpful comments!

If you want to check for dead pixels

I thought it would be nice this link if you want to check if your ipad has dead pixels or not.
Mine does NOT have dead pixels
http://www.theipadguide.com/content/ipad-dead-pixel-test-how/7171269
Regards,
David

Hi charlesl64851396,
I am sorry for the inconvenience caused.
I would require few details from you in order to diagnose this issue correctly :-
1) Version of Acrobat currently installed on your computer.
2) Was it a standard or custom installation?
3) Operating system installed on your computer.
4) Default browser.
5) And, also share the screenshot of the Error page.
Regards,
Aadesh

New 80Gb iPod MP4 player with dead pixels!!!

I just bought the iPod few days ago. I did not realise the iPod that i bought has dead pixels until i watch a movie where the dead pixel is visible on black screen. It has around 10 dead pixels! Does apple cover warranty for dead pixels?

Sergiano wrote:
How can I fix stuck pixels on my iPod?
Some videos... ?
You can't fix it yourself unless you want to possibly destroy it and void your warranty. You will need to contact Apple support for your country/region or take it back to where it was purchased for an exchange.
Good luck!

3 ACD Refurbs Dead Pixel - help

I have RMA'd this monitor twice already, 3rd one still has dead pixels. first return, apple accepted 1 dead pixel and replaced it. 2nd one had 4 dead pixel and was replaced. now apple wont replace the 3rd.
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Hi did apple replace the monitor i just recieved mine with 1 dead pixel also

Newly opened Iphone 5 64G has dead pixels!!

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