Newsstand question

I just downloaded a magazine in newsstand for my ipad and most of the pages of the magazine are blurry and will not clear up.

do you have other content in newstand thats otherwise fine? Something may have went wrong with that particlular download.
You can try the folowing, but may have to contact itunes store or the magazine support to reissue the download
Make sure IOS is updated to latest version
(How to update your iOS device
http://support.apple.com/kb/HT4623)
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings (or for network connection issues 'reset network settings').
(no media or data will be deleted from the device, this will only take a minute

Similar Messages

Little question about Newsstand.

Just wondering why nothing in the free section of Newsstand is free? I'd like to at least get one or two magazines or articles about things I enjoy for free. Maybe something to think about, Apple.

So you can use xml to create and load items into dynamic
movieclips so you can see this one to itroduct yourself to xml
http://www.kirupa.com/web/xml/XMLwithFlash3.htm
or the other and easy way is to use Treww component and see how it
works in Flash samples in your computer \Program
Files\Macromedia\Flash 8\Samples and
Tutorials\Samples\ActionScript\Galleries\ and see the Gallery_Tree
if you want you can see the Gallery_Tween this files is for gallery
but u can transofrm easy to use for your project cheers :))

IOS Questions - Newsstand and more.

Since there's no official forum for iOS, I'm going to post it here since I'm going to refer to my device. On iOS why isn't there a way to move Newsstand into a "folder"!?! WTH kind of over sight is this; you can move every other icon into a folder but this one??

As far as i know, normal telephone calls do not transmit data.

Newsstand Subscribers and Push Notifications

We have a free publication on the newsstand which is getting good attention and downloads from users, we are facing two major challenges to keep the readership of the magazine as high as the downloads, those are :-
- Not knowing who subscribed, we have looked everywhere and even asked the support team and it seems there is no way for us to know who subscribed to the magzine (free in-app purchase), so we can contact/communicate with, which is creating a huge gap between us and the readers, we are pretty active on social networks, but with the fact that we have no clue who subscribed, this is very challenging, any recommendations on this issue ?
- Push Notification, unfortunetly being a pro member we cannot send a messege to the subscribers/app downloaders about new issues, we can only send a notification which will will show a red badge/ribbon, and this does not sem to be effective and is not helping in increasing the number of downloads per issue ! and this is actually not to Adobe's advantage because this will end up slowing folio downloads which adobe sells in bundles !
I would love to hear from the Adobe guys and other fellow members on how to tackle those challenges, and would also want to hear from Adobe if there is any option for Pro customers to send 'messege notifications to drive higher folio downloads.

Very interesting questions!
First: in DPS Dashboard you see only the user id (not the Apple id)... the same also in iTunes Connect.
Second: How is the message that Enterprise admin can send to subscribers? Can you send a screenshot?
Many thanks!

Multiple questions re iPhone iOS 7. Please help where you can.

Hi,
I've had a Macbook and an iMac before, so am not unfamiliar with Apple products and the OS in general, however I have just got an iPhone 5C, and after years of mobile phone Android, have not found migrating to the iPhone half as straight-forward as I thought it would be, and have a NUMBER of questions. I'm unclear on a number of items that I have attempted to search for, and figure out.
I'm sorry to post all these questions in one discussion! I possibly probably will ask them all individually, but for economy, and in case there's anybody who likes killing more than one bird with a stone, I thought I'd post them all here.
Please answer any that you can. Any help will be much appreciated.
1. App Store / iTunes Store - the Android Play Store houses everything in one, but on the iPhone you have the App Store for apps and games, and the iTunes store for everything else, right?
2. However, where do you search for podcasts?? I can't find podcasts as a category in the iTunes store?
3. And I can find Audiobooks as a category in the iTunes store, but where can I find ebooks? Or does this not exist? (It does on the android play store).
4. When you browse through the Featured apps, or Top Charts on the App Store, it presents the apps in a list format each in small/medium size with icons and a small amount of information displayed. HOWEVER, when you use the search function, it displays the app results full-screen. i.e. browsing through the results each app takes up the whole screen, and you swipe along to see the next app. If there are hundreds or more results, it makes it awful to browse through the results of the app search....
5. is there a way to change the display format of the search results? i.e. in list format and show multiple results on one page, scrolling along or down? I would really, really like to do this.
6. And can you filter the search results at all?? You don't seem to be able to filter the search results by category or price, or anything. Is this right?
I am finding app store pretty horrific to use, so any tips would be much appreciated.
Next questions (and bless your patience if you're still with me here),.....
7. Newsstand. So I can search for newspapers and magazines in newstand, and in the App Store, and then they will automatically be put in Newsstand? However, I downloaded BBC News, and a couple of other newspaper apps, and they are not in Newsstand?
...I can't move anything out of Newsstand onto my phone, i.e. The New York Times, and I can't move anything into Newsstand that's on my phone, i.e. the Guardian app? Is this right?! (I realise I'm giving away all my reading choices here). Surely this can't be right?
8. Notifications. If something is updated/downloaded et cetera, I get a little red circle at the top right of the app with a number in it telling me there's been some *activity* in that app and to go and check it out. That's fine. But I have a had one of these notification bubbles above my Newsstand app for days now, and I don't know what it refers to or how to make it go away. I've opened Newsstand, and I've opened every newspaper/magazine that I've brought into newsstand, and it hasn't disappeared. Is there any place or way to determine what the notification refers to? If I'm calling it a 'notification' in error, please forgive me and correct me . Short of deleting every magazine in my newsstand, I don't know how to get this red bubble gone. Please help bubble-free me.
9. MESSAGES. This has astounded me. There are no drafts whatsoever in iPhone time messages? So if you go to compose a new message, if for any reason you can't or don't want to complete the text message at the time, if you leave whatever you have written is gone?
10. If this is the case, is there an alternative text messaging application that I can use, that would allow this functionality? I'm not talking about whatsapp, which I have, or any kind of messaging platform that uses internet and requires the receiver to have the same app. Just straight text messaging that uses the text allowance given by your service provider. Is there an alternative to this, that allows drafts and the normal functionalities provided for text messages by other phones?
11. Is there a way to search sent messages alone?
12. Sometimes my text messages appear green, and sometimes they appear blue. Is there a reason for this? (This is a minor question, please feel free to pass over it if time is scarce)
Finally, and nearly there.
13. The push button at the bottom of the screen takes you out of apps, and if you push it twice it takes you to all open apps. Is there no way to actually close an open app when you exit it? Or if you want to actually close an app, any and every time, you have to push the iPhone home button once, then you have to push it twice, and then you have to swipe the app to close it. IS that right?
14. Or should I not be worried about multiple apps being open in the background? How much battery/resourches does it actually use?
15. I know that I can close multiple apps simultaneously, or at least three, by swiping three up at the same time. Is there any way to simply close all apps at the same time? Or any app I can download that will do this?
16. Airdrop. I have a Macbook pro that's less than a year old, and the iPhone 5c is brand new. I can't get Airdrop to work. I've put them both as discoverable to everybody or contacts only, I've turned the wifi on and off for both, bluetooth on and off for both, every different combination possible, and there's nothing. Nada. Guidance?
17. Specifically, if I can't get it to work, who do I go to? Can I take my macbook and iphone to an Apple store? Can I get customer support? I want to use the airdrop feature as I've figured I've paid for it, but I don't know who to access the support for doing so, or which would be the most effective.
Really and truly finally:
18. My bluetooth seems to be turning itself on all the time. Even when I've turned it off. Why oh why?
Thank you very much.

1. Yes. App sotre has Apps and Games. Itunes has everything else.
2. Podcasts are also found in the iTunes store. (The Podcast App only plays them, but is not a store) You can search by title, and using the More button at the top filter by type. Select Podcast.
3. Ebooks can be found in the iBooks App. Its a separate App and store.
4, 5 and 6.unfortunately no, no and sadly no.
9. Nope, Messages is treated like a chat as such no drafts.
10. There are many Apps in the store for SMS messaging.
11. Spotlight search searches everything. You can go into Settings->General->Spotlight search and deactivate everything except messages to search for messages only.
12.Yes. Green messages are standard SMS messages. Blue messages are iMessages. Apple's messaging service. If the user is not using an Apple device or is not registered with iMessage it will send an SMS. Otherwise it will use iMessage over the internet to save on SMS costs.
13. When you exit an App most will close. When you get to all open Apps swipe the App screen shot to close it manually.
14. Most Apps in the Multitasking list aren't actually running. As such they don't use battery. Only Apps set to background tasks will continue to run via the Background App refresh setting.
16. Correct Airdrop at this point is only between iDevices. or between Macs. You can't Airdrop between a Mac and an iDevice.
17. You can take your Phone to an Apple Store for support form the Genius bar if required. You also have 90 days phone support.
18. Airdrop uses Bluetooth. and you may have another App that needs it.
You may want to take a look at the manual for specifics:
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf

What is Newsstand Atom Feed?

Pardon me for asking more of an Apple question, but can anyone explain what Newsstand Atom Feed is in iTunes Connect>Manage Newsstand? I've read the iTunes documentation and still don't understand it.
https://itunesconnect.apple.com/docs/NewsstandAtomFeedSpecification.pdf
Is Atom Feed something that we should be integrating into our DPS apps? What exactly does it do?
Thanks,
Steve

The metadata you specify in Atom Feed appears in the App Store and in iTunes when users are looking at your app details. DPS Newstand apps themselves ignore the images and metadata you specify in Atom Feed. For DPS apps, the cover image in Newsstand is initially the image you specify in App Builder, and then it changes to the portrait cover image of the most recent folio after a push is sent.

Do I have to offer a free sample on Newsstand?

Hi everyone, I was hoping someone could help me with what is hopefully a simple question...
I read somewhere previously that Apple has a requirement that at least one issue (folio) that resides in a newsstand app, must be made available for free. Is this true? It seems a bit odd, as it leaves us open to the possibility of having to pay download fees to Adobe, without making any revenue from the download itself. The "success" of a million downloads could therefore be our downfall. It just doesn't seem right. Could anyone help clarify this for me? I'm sincerely hoping I have my facts wrong...
Thanks,
Marc

We launched a few weeks ago and submitted both a free ampler and a full 'dummy' of our first weekly issue. Approval process was quick and smooth. However, we discovered that as a result of submitting both these and publishing them on the same day (launch day), the system was recognising the free sampler as the most recent issue -- as a result, subscribers in the first week couldn't get issue 1 as part of their paid subscription, and were getting the free sampler instead. The only solution we had was to remove the sampler -- which we did and haven't replaced. Haven't had a problem with Apple over this. Mind you, we gave Apple access to our test developer accounts so they could log in and check.
Hope that helps a little.
Guy

Sub removed from my country - refund question

Has anyone ever come across a problem with subscriptions and refunds where the magazine was removed from the store before your sub was up?
I’m a yearly subscriber to the Newsstand app “Popular Science+”. Recently I noticed that the monthly subscription was late downloading. While trying to fix it I removed the app and all my downloaded issues, and tried to reinstall.
It’s only at this point that I noticed that the app was no longer available in the Australian iTunes store.
I contacted the publisher who confirmed that the magazine had been removed from the Australian store and wouldn’t be returning.
As I still have about 6 months of my subscription left they said I would need to contact Apple to get a refund.
My question is, what kind of refund should I be seeking. I’ve still got 6 months left, so should it be 50% of my yearly sub? But I’ve now lost access to the back issues that I had already paid for, so should I be seeking a 100% refund? I was under the impression that even if I ended my sub those back issues would always be available for me to download?

Yes it is annoying. I didn't mention in my original post, but it took some time to get into contact with US PopSci. The US website redirects to the Australian site, which is a different entitiy all together. I ended up having to use an overseas proxy to get to their support pages. Then there was the usual confusion while it was passed around, forgotten, repassed etc b4 they worked out what was wrong.
There no attempt from anyone, (US PopSci, Aus PopSci or Apple), to let me know the newsstand magazine I had paid for had been removed from my country. It was up to me to notice the lack of updates and chase it up.
US PopSci did try to make things right. They offered to transfer my sub to zinio. But it's not the same so I elected to get a refund from Apple. They gave me a percentage of the sub back based on how many months I had left, but I still lost access to the back issues I had already paid for. Zinio may be an option for you though.
It's a shame because I enjoyed the mag. Aus PopSci isn't as good and is really expensive.

Syncing iBooks And newsstand between devices

I have an iPad and iPhone and sync collections is on with both. However the books that I have on the iPad don't all show up on my iPhone. The same applies with newsstand. I bought a magazine with my iPad and it doesn't show up on the iPhone. I thought that all purchases should appear on all devices, and that I should be able to pick up reading on one where I left off on the other.
Was I wrong in this or does anyone have an idea of why they're not syncing. I only have one apple Id and one account so it's not a question of multiple accounts.
Thanks
WG

Yes it seems quite a logical improvement to me, being able sync your daily newsreader or the book you're reading and where you are up to.
This is a user to user community, Apple are unlikely to read your comments, if you have any suggestions that you think might enhance iCloud you can send Apple your feedback here.

Prepping DPS app for newsstand

Hi there
I was in the final steps of submitted our magazine app and set up the newsstand options in iTunes Connect. When I attempted to upload the app with Application Loader I got a warning that the info.plist file was missing certain information for newsstand. This file is inside the app package and had already been generated when making the app.
I tried to edit it manually but it didn't work.
Question: Is there something I should be doing when exporting the app from DPS to somehow flag or ready it for newsstand so that these lines of code are already present?
Failing that, does anyone know of a safe and relaible way to update the info.plist file? I have TextWrangler but may have been placing the code in the wrong places.
thanks for the help!
Steve

Choose the Pro companion guide PDF from the Help menu in DPS App Builder. There are quite a few steps.
In iTunes Provisioning Portal, select the App ID and click Configure. Select Newsstand. Rebuild your mobileprovision files, which contain the new App ID settings you just configured. Also create push certificates, which are required for Newsstand.
Chime in if you get stuck.

IPad Preview question

Hi, apologies if this has been asked before but is it possible to give the user a preview of the magazine you expect them to purchase on Apples Newsstand? Right now it appears to be limited to the front cover. It would be good to allow the user 'flick' through the magazine in thumbnail style to give them an impression of whats inside (just like on Newsstand in a shop). It looks like other publishing software offer this feature.
And part B of that question is, if I have a free (for the user) sample issue amongst my paid issues, I assume I have to pay the folio download cost for each free sample downloaded?
Thanks for any feedback.

For Part A of your question, no, it's not currently possible to offer a preview of a pay folio (either via thumbnails of the content or partial reading of some part of the content).
For Part B of your question, yes, the free folios count against the download cost. You can read more about that in this thread: http://forums.adobe.com/message/4064294#4064294. Bob provided a good set of answers around how free folios work, in particular in relation to multi-issue publications and the iTunes store.
Hope this helps,
Neil

Converting Newsstand titles to pdf?

I subscribed to a digital monthly publication on my iphone but I've found it's so tedious to read it on such a small screen that I have stopped trying. I really am interested in the content however, and have emailed the magazine directly to see if I could transfer my subscription to a different format. They said I would need to contact Apple because they couldn't do this for me without having me pay for another subscription.
So I guess my question is, is it possible to convert Newsstand subscriptions to some other format that i could access on my Macbook Pro? I looked for a Newsstand app in the app store, but it looks like you can only get it for iOS. I would just use an ipad, but I don't have one.

You'd think there'd be an app for this... how irritating! If I would only have known there'd be no way to access this content from other devices I would have just gone straight to the publisher for the universal digital subscription for the same price!!

New version of app with subscription and newsstand support not visible in App Store

This might be more question aimed on Apple Support, but maybe someone had similar experience. Today at morning i've released new version of App for customer. This version have two main news - support for newsstand and subscription. Old version disappeared from App Store, but new one is not visible on any market. i'm quite confused, anyone have idea what happened?

Hi, Steven and Martin
I have this porblem now. My app is out from app store, because I delete the subscription in my app with newsstabd enable.
I'm a little confused, because I submit a new subscription - with a new product ID - because I can't reuse the first.
Apple don´t allow me update a new app without newsstand. Until now I hadn´t answer from apple about the new subscription and my app continuous nor visible in app store, but the status is "ready to sale".
At least, Apple should me send a message about this issue.
All the problem started because I set the tier price to subscription the same value to retail price (tier 3), then when I changed the tier price to amount the period subscription - 6 months (tier 90). This price (tier 90) was set to the retail folios too, so my magazine turned the most expensive in App Store!!!
Please, I'd like and I need to understand better how set differents prices to retail and subscription, because something happened wrong in my first try

How do I delete Newsstand from my iPad2?

I don't want or need Newsstand on my iPad2. How can I delete it?
Others in my User Group have asked the same question. It's nothing more than advertising for media groups and I resent it as an unwanted intrusion.
Thank you for your help.

It can't be deleted as it's one of the built-in apps - all you can do is either move it to your last homescreen so that it's less visible, or you can put it into a folder (which will possibly stop Newsstand from working until it's removed from the folder, and may cause problems with any other apps you put in the same folder) : http://gigaom.com/apple/ios-tip-put-newsstand-in-a-folder/

Questions for Subscription App.

I am using DPS Single Editions & currently have an app waiting for review. I wanted to change it to a subscription based app and had some questions.
Can I even build an app for Newstand with Single Editions?
Like this thread says I can't: Prepping DPS app for newsstand
"All Newsstand apps must be subscriptions apps—either free or retail. Single-issue viewer apps cannot appear in Newsstand." Adding Digital Publishing Suite apps to Apple Newsstand | Adobe Developer Connection
If so, do I need to re-create the app within the App Builder to specify that it's going to be for the newstand? Or can I just use my original app & just change the options within iTunesConnect?
I just wanted confirmation, since I remember talking to Adobe Support saying that I could create subscriptions with the Single Editions (Creative Cloud Subscription). If I can't create subscriptions, is my only option to go with the Enterprise package?
-Shawn

You can do what you want with a pro account.

Newsstand question

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