"Next" step in updating Flash Player is a purchase offer, not a download

Cannot update Flash Player. Step 3 is an offer to buy something for $9.99/month! Will be grateful for help.

Try the offline installer(s)
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
Flash Player for Mac OS X

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I have updated Flash Player but it still will not play videos etc. Any clues what i have to do?

I suddenly have troublewith playing videos on Firefox - and have uninstalled and reinstalled but still it will not work.
Any clues what else i need to do?

Which version of Flash did you reinstall? 
IE uses the ActiveX version, where other browsers need the Plugin version of Flash.
Here's the "drill" for installing Flash for Firefox.
1.Download the Flash Plugin version setup file from here: 
[http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe Adobe Flash - 32-bit Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). 
See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

Can't update flash player on macbook pro

I can't update my Flash player On My Macbook Pro using sufari. Won't complete download

1. System Preferences > Flash Player > Advanced > Delete All
     Press the "Delete All" button.
     Install Adobe Flash Player.
    http://get.adobe.com/flashplayer/
   Download it first.
   The next step is important.
   Click Safari in the menubar and select “Quit Safari”.
    Follow the prompts and install it.
    Restart computer. Relaunch Safari.
2. Allow Plug-ins
    Safari > Preferences > Security
    Internet Plug-ins > "Allow plug-ins"
    Enable it.

Can No Longer View You Tube w/OS10.3.9 Nor Update Flash Player. Suggestions

I have a PowerBook G4, OS10.3.9 and primarily use Firefox as a browser. Yesterday when attempting to view a video on You Tube, the following message appeared: “Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player.” When I clicked the Flash Player link, my browser was unable to access the Adobe download page (it continuously tried but never succeeded in “reading” the page). I typed in the URL for the download page with the same results. I then tried my Safari browser but it, too, was unable to read the download page. Finally I used Internet Explorer and was able to access the page but there was a notice from Adobe saying in essence they were discontinuing support of Flash Player 7 and recommending updating to the latest version (the heading on the page was “Flash Player 7 for Unsupported Operating Systems”). However, clicking the link provided only took me back to the same page with the same notice. Finally I was able to access an “Archived Flash Player” page where I downloaded various versions on Flash Player 7, 8, and 9, but in each instance I was taken to an Adobe page saying the download was successful and recommending I now update to the latest version. Clicking the link provided however resulted in being returned to the original “Flash Player 7 for Unsupported Operating Systems” page and I was still unable to view You Tube regardless of the browser employed. Is there now no way to view You Tube and use the latest version of Flash Player with an OS10.3.9? Can anyone offer suggestions as to how I might resolve this problem? Please accept my apologies if this issue has already been fully or partially addressed in a previous post. Thanks much.
.

Hi Dan,
Thanks for the useful info. Unfortunately, it did not solve my problem. After completing all 6 steps you outlined, I tried to view a video on You Tube and got the same "you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player" message and, once again, when I clicked the link both Firefox and Safari were unable to successfully access/read the Adobe download page (indeed, I cannot even access adobe.com with my Firefox and Safari browsers and had to use Internet Explorer to download the latest Flash Player and even then, I could not do it from the regular download button but had to go to the "Archived Flash Player" page on the tech support site). There were several folders in the "Flash Player 9 Debug Archive" zip file I downloaded (9r115, 9r15, 9r16, 9r28, 9r45, 9r47, 9r48) and within each of the folders several different installers (while I downloaded and installed "flashplayer9r115macdebug.dmg" there was also a "flashplayer9r115ub_macdebug.dmg" installer in the same folder and, of course, a great many other installers in the various other aforementioned folders). BTW, I originally downloaded the "Flash Player 9 Archive" zip file on the Archived Flash Player page but when attempting to install the 9r115 version from this file, the downloading sequence would not fully complete and stalled at the 3 items remaining stage, so I downloaded the aforementioned Flash Player 9 Debug Archive and was able to successfully (or so it seemed) download the 9r115 version from it, but still could not view flash content as described above. Do you (or any of the other discussion participants) have any further suggestions? Thanks for your time and consideration.

Unable to install Adobe Photoshop Elements 13, from disc. The disc is rejected in DVD RW drive, no dialogue box comes up. The DVD driver is up to date and have updated flash player.

Unable to install Adobe Photoshop Elements 13, from disc. The disc is rejected in DVD RW drive, no dialogue box comes up. The DVD driver is up to date and have updated flash player.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Fake request to update flash player

Hi,
when I go to a website by safari or any other web browser such as chrome, there is a warning pop-up about requested to update flash player such as "http://facebook.com WARNING ! Your Flash Player may be out of date. Please update to continue". I tried to deleted all web browser data, history also and restarted the Ipad. But the problem is still happen. Please advise me how to solve it or do you think it it a virus?
Tks

Hi all, I got the same problem as you all. I couldn't go into Google, Facebook & Youtube, which the virus immediately prompt me to update with Flash player pro. But today I sucessfully fixed it. You all may refer to below as referennce steps: 1) Hard reset your modem back to factory setting and after reseting done re-setup your DSL modem based on your ISP provided log on information. 2)I did have apple airport express, which I also doing the same hard reset and changing all my password & SSID naming. That's all is what I did to fixed the problem. I believe the infection was came from ISP which after I updated my IP TV from my country set top box (Android OS base) 2 days ago, guess this kind of virus will attack & infected the modem/Router. I do not believe Mac OS X 10.9.2 can easily get infected by virus. (Past 5 years using Mac & iOS mobile device never ever get any single virus attack) Hope this will help.. B/Regards...Alex Ooi

DO NOT UPDATE FLASH PLAYER

Unless you want a million viruses and crappy programs to install themselves on your computer, don't update your flash player. It told me I needed to update flash player so I could finish what I was doing for work and next thing you know I'm spending an hour trying to uninstall all of the programs that popped up. When I opened my browser the default page had a sketchy "search engine." I restarted my computer and when it started up all these programs started running without me doing anything. Adobe sucks and their flash player is the worst. It almost cost me my computer AND wasted hours of my time when I needed to get work done.

Hello,
When I click on the Citrix link you provide, it takes me to this page:
When I click INSTALL, a new page opens:
Nothing is downloaded.
Since you mentioned the Citrix website, we are aware that the Citrix XenDesktop page, Products - XenDesktop - Download Flash Plugin - Citrix, contains the wrong Flash Player shim/stub installer, although, it doesn't download a file that contains malware/etc. We are attempting to resolve this with Citrix.
Maria

Update Flash Player Preferences

My favorite webpage is requiring me to update Flash Player more and more often.
Every time I update, I am forced to select an Update Preference.
It would be useful if the selection choice from the previous installation were saved so that I wouldn't have to change it every time.

Hi Mr X.
Not sure what to take away from your reply.
So, you're saying that the auto update doesn't apply to the latest version. I'll keep an eye open for that if it's ever offered for the next, latest version. I've never seen it in action before, and changing the Auto Update option to my desired choice is getting tedious. (Did I already say that?)
Having my chosen setting [effectively] reversed every time there's an update is also offensive. The problem should be rectified.
> I don't think that your favorite webpage require v11.5, so it should not be a problem for you.
Sorry, but my favorite "flash audio player" wouldn't open twice in the last one or two weeks, but only gave a message saying that Flash had to be updated first, yadda yadda. I wouldn't lie about something like that. The message said explicitly, "Requires updating to v11.5.xxwhatever-beta." Today, they wanted the 2nd update, and it was no longer whatever-beta. If I said it was required, I don't know why you would assume I'm probably wrong.
In both instances, updating brought the flash audio player back to life. Updating was required, twice, in fairly quick succession.
Although you also say "it should not be a problem for me, it *was.* Evidence my undertaking navigating adobe's incredibly awkward, non-standard, uniquely complex, and user-unfriendly website. It's not something I would do willingly, but ONLY IF adobe was "a problem for me."
Yes, I would prefer if the URL of the audio stream were made available so I wouldn't have to deal with a user-unfriendly blight like Flash. But since the URL is not available, Flash *is* being a problem for me. That's why I'm here. Is it coalescing?
Yeh, this whole thing was sufficiently problematic that I felt it should be addressed. I might go so far as to suggest that if it is a problem for me, then there really is a problem. I shouldn't have to defend my opinion that a there is a problem when adobe neglects to confirm the usability of their product(s).
In summary, I agree with you Mr X. I shouldn't have a problem. Thanks for your help.
njnjn

I have updated Flash player twice but keep getting the icon box telling me to update?

I have updated Flash player twice but keep getting the icon box telling me to update?

@zeyoo,
Please let us know your operating system and browser.
Please see the following docs that has step-by-step instructions on installing Flash Player:
Windows: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html
Mac: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html
Thanks,
Sunil

Please advise? After 17/03/2013 Adobe update, Flash Player uninstalls itself on reboot.

Please advise. After 17/03/2013 Adobe update, Flash Player uninstalls itself on reboot.

I'd like to investigate what's occurring. Would you be willing to run the following steps to generate a debug log for me? If this looks like too much work, please let me know and if you're willing we can schedule a quick desktop sharing session so I can do this on your system for you.
1. Download “SetACL (executable version)_2.zip” from: http://bit.ly/WEppuY
2. Extract the appropriate “SetACL.exe” from either the 64 bit or 32 bit folder and place it alongside the flash_report.bat file attached to this post.
3. Right click flash_report.bat and select “Run as administrator”
Once run, please copy/paste the contents of the flashreport.txt file into a reply.
Thanks,
Chris

Game Keeps Crashing - MS Online Crash Analysis Says Update Flash Player...

I downloaded Mystery Case Files - Huntsville from Real
Arcade. It crashes almost immediately.
The Microsoft Online Crash Analysis says: Solution Found -
Update Flash Player. So I went to Macromedia & first
uninstalled the old FP, following all the directions, &
downloaded & installed the new one for Firefox, which is the
browser I use. Still crashes.
Next I read everything I could find & updated my Firefox,
ActiveX, DirectX, AND the latest driver for my video card. It STILL
crashes.
Now I'm out of ideas. I am using an HP with an AMD Athlon XP
3200+, 2.19 GHz, 512 mb RAM. I have all windows updates, service
packs, whatever. I need some more ideas here please.
Just bear in mind I'm a little old lady with medium computer
knowledge, so be sure to explain well please!

It's a problem in the game itself that triggers it - there's
probably not a lot you can do.
I develop games for a website and we had a game that worked
fine with Flash player 7, but crashes intermittently on Flash 8 and
9.
After some painstaking trial and error I found it was 4 sound
effects in the game that were causing it - I changed these and now
it's fine.
I've seen other developers report similar crashes, and if
they ever found the cause it turned out to be related to sound or
video.
You should report the problem to the customer services
department of the company reponsible - if they get anywhere near as
many complaints as we got, the problem will be given top
priority.

Update Flash Player Multiple iMac's

Hello Everyone,
I work in an elementary school in ohio. I have been working with apple remote desktop trying to install adobe flash player in a lab we have. We use a generic login in our lab and everywhere else so that the little kids do not have to remember a username and password. I am trying to avoid having to update 40 computers at once by hand. I went to the lab and downloaded the update for adobe flash, but before installing i right clicked and did a show package contents. I then went to the resources folder and then contents folder and found the .pkg file in there. I had read on other forums that installing this would suffice to installing the update. I used apple remote desktop to install the pkg file and forced the computers to restart, after it came back up I logged in as the generic login and low and behold it still wanted me to update flash player. If anyone has any good advice for my situation I would greatly appreciate it!!!
-School Tech Guy

You will have a better chance of getting an answer in the Remote Desktop forum.

I have to reinstall/update Flash player everyday?

Hi I am a Mac user (MAC OSX 10.6.8) and I use safari as my main browser. (safari version 5.1.5)
The thing is when I try to watch youtube videos, at least once a day my video just turns black, or it says 'plug-in failure'.
I found that the solution for this is updating the flash player, but since this happens everyday I am updating flash everyday.
Everytime I update flash player, the videos work fine.
Last time I installed Flash player was yesterday, the latest version possible, and yet the problem occurred just now.
When I install flash player, I do not uninstall previous versions , simply because it worked fine with them.
Could that be the main problem?
I'm just getting really sick of updating this everyday, force quitting all my browsers and losing all the tabs I had opened.
Please help?

You don't need to uninstall Flash Player before installing a new version. Because you install Flash Player everyday, it won't be an update. You are simply installing the version that's already present in your machine.
Could you please go to the following page and let us know the Flash Player version displayed there? https://help-internal.adobe.com/content/help/en/flash-player/kb/find-version-flash-player. html
Does this issue happen only with specific sites or with all the sites?
Thanks,
Suni

Hulu not working on mac OS 10.6.8 with Safari 5.1.8 after updating Flash Player to version 11.7.700.169. YOu tube works fine. Any ideas?

I recently updated Flash PLayer to version 11.7.700.169 on my imac OSX 10.6.8 with Safari 5.1.8 browser and no longer get hulu to work. Scrren is black but audio is playing. You Tube continues to work fine.
Any ideas?

JavaScript and Cookies are enabled. my cookies list shows at least 3 associated with hulu. Funny thing is, if I grab the up/down control bar on right side of screen with my mouse, then hulu plays in a somewhat chopped frame by frame. As soon as I let go, the frame freezes yet audio portion continues.
I don't know what a munged Hulu cookie is, however.

My mac is the OS X 10.8.3. I tried to update the latest Adobe flash player and kept getting 'Actionlist not found.' I have uninstalled, enabled and disabled plug-ins and am still unable to download the update and now have no flashplayer at all. Help!

My mac is the OS X 10.8.3. I tried to update the latest Adobe flash player and kept getting 'Actionlist not found.' I have uninstalled, enabled and disabled plug-ins and am still unable to download the update and now have no flashplayer at all. Help!
PS I'm still new to Macs so the more broken down the better.

Adobe Flash Player 11.8.800.42 is the most recent version from Adobe. It is a pre-release version. I am using it without any noticeable problems.
The current stable version is Download 11.7.700.169.

"Next" step in updating Flash Player is a purchase offer, not a download

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