Next steps? I have been billed for a movie rental I did not make

The receipt is dated today and I have not used my Apple TV for a few weeks...
Has my account been hacked?
The email subject line is
"Your receipt No.13108704xxxx" (my x's) with the date stamp of
November 6, 2014 at 2:19 PM
WHat at are best next steps for me?

Is the email from Apple e.g. it's not a phishing attempt to try and get your account and payment details (there are a number of fake purchase emails doing the rounds) ? You can check your account's purchase history via your computer's iTunes : See your purchase history in the iTunes Store - Apple Support.
If it shows there and you didn't rent it, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

I have been billed for an app that I did not order

I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

Click here and ask the iTunes Store staff for a refund.
(105211)

HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I have been charged for apps from China I did not purchase

I have been charged by Itunes for apps from China I did not purchase I hit report a problem but it sent me in circles, what do I do?

Hi..
You can report fraudulent charges to Apple here > Apple - Support - iTunes Store - Contact Us
And if you have not already done so, change your Apple ID password > How to change your Apple ID password

I have been charged for music/downloads that I did not buy. Help?

I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)

Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account.

I have been billed by I Tunes and I did not purchase any

I did not purchased lately in Itunes and I was billed. What to do?

Contact iTunes Support: http://apple.com/emea/support/itunes/contact.html.

I have been billed for something from iTunes

I have been billed for music from itunes that I did not order. What doI do?

Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I have been billed for something that won't download

I am trying to purchase the world pass for scribblenauts and it isjust spinning and I have been billed for it?.....has anyone else had this problem?.....is there something I need to do?

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

I have been billed for an in app purchase I didn't make how do I get a refund please

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

I have been billed for an item I did not want and did not intentionally purchase.
How can I get this reversed?

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes. When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

I have a Mac OS X Snow Leopard version and my fan keeps coming on. I have been away for a week so it has not been used and yet when I started it up the fan started straight away. Is there anything I can do? Please help! Thanks

I have a Mac OS X Snow Leopard version and my fan keeps coming on. I have been away for a week so it has not been used and yet when I started it up the fan started straight away. Is there anything I can do? Please help! Thanks

Yes, look in Activity Monitor (Applications /Utilities /Activity Monitor.app) and see what it eating up all the %CPU. If anything is over 40%, post the name here to get advice or just kill it straight away with the red 'Quit' button.
If nothing is using up CPU resources, but the fans are going full blast, do an SMC reset. Read the instructions here:
http://support.apple.com/kb/HT3964

I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do?

I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do? I would to remark that I have installed 2 antivirus and uninstalled one of them. Since then I have facing this troublesome issue. Thanks

Uninstall the other AV software. They are not needed. All they do is cause trouble like you are having now.
If you have been forcing the Mac to shut down with the power switch you may nave corrupted your disk. You should repair it with disk Utilty to remove any corruption the shutdwons may have cased.
Allan

HT204088 I got billed for an app that I did not order

I got billed for an app that I did not order

Hi...
Follow the instructions here > How to report an issue with an iTunes Store purchase

Next steps? I have been billed for a movie rental I did not make

Similar Messages

Maybe you are looking for