NI Installers & downloaders do not support proxy servers requiring authentication

Hello, I'm posting this on the LabVIEW forum since it applies to the LabVIEW installer and evaluation version downloader, but it also applies to other products that use the NI meta-installer framework and other products that use the NI downloader.
We are behind a corporate firewall which requires the use of a proxy for internet access. In addition, the proxy requires authentication, which I believe is the complicating factor.
When running an NI installer, if we check the box that requests that the installer contact NI for new notifications, this will inevitably fail when trying to connect to the notification server.
Also when trying to use the NI downloader to download drivers or other products, the download always fails.
Most other software (e.g. Browsers, Dropbox, etc.) are able to use the proxy and allow entry of the username and password (either through a pop-up username/password dialog or configuration page).
This has generally not been a showstopper problem, but since it affects the NI installer framework it impacts many products and thus they would all benefit from a single bug fix.
Thanks,
Joe

Hi GeekySeb,
Are you using the most current versions of the NI Downloader and NI Update Service? The problems with proxy servers have been repaired in both of them.
You can download the current version of the NI Update Service here, either by using the NI Downloader or by downloading the installation file directly. This option should exist for most of our software downloads, so if the NI Downloader does not appear to be working for you then there is an alternate download option.
http://www.ni.com/download/ni-update-service-14.0/2617/en/
If none of these options work for you, I would recommend contacting your company's support group for help in configuring your firewall to be able to download NI's software.
Regards,
Kelly B.
Applications Engineering
National Instruments

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