NI's answers to .dll problems

Question

I emailed NI about the lvpng.dll problem I have in LV 5.1.1. If I call
this .dll to save a png format of the front panel, over time, it
consumes memory. I'd like you to see the response I got.
[email protected] writes:
I tried your VI, and was not able to reproduce the memory leak in
LabVIEW 6i. This is good news for 6i users.
Wow, thanks. Do I get a free version of 6i to fix my problem? What is
the solution?
Mark
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Before you buy.

Answer 1

Out of respect for Darren, and to clear up the misunderstanding, Darren
is checking in with R&D to get the problem resolved; thank you.
The original response, however, did not state anything about checking
with R&D, or about resolving the problem in 5.1.1. The answer I got
was:
Mark,
I tried your VI, and was not able to reproduce the memory leak in
LabVIEW 6i.
It looks like my test goes along with the individual you spoke of from
the
usenet. This is good news for 6i users.
Sincerely,
I was not entirely happy with the response I was given. Rather than
wait until I contacted Darren again, I posted this message with the
response in it, which I am sad to say was careless of me.
What has transpired since then is that Darren did not realize that I
don't have the means to upgrade to 6i. It was then in his message back
to me that he stated that R&D is looking into the problem.
I apologize for the misunderstanding, and will not make such posts
again until the situation is resolved.
Mark
In article <[email protected]>,
"Darren Nattinger" wrote:
>
> Hello everyone,
>
> I am the engineer at National Instruments that responded to Mr.
Wysong's
> original question regarding the memory leak with the PNG VIs in
LabVIEW.
> The full context of my message actually stated that, although the
problem
> appears to be fixed in LabVIEW 6i, I have contacted R&D and am
awaiting their
> response regarding a possible resolution with LabVIEW 5.1.1. I have
related
> the relative importance of the problem to R&D, so we hope to get a
speedy
> reply and/or resolution to Mr. Wysong.
>
> Thank you all for your interest in LabVIEW. It is my job to support
customers
> who use this product, so I come across all sorts of LabVIEW
applications
> every day, and I love it. Please take full advantage of our on-line
support
> resources (www.ni.com/support), this newsgroup, and our e-mail support
system
> (www.ni.com/ask) whenever you have technical questions about National
Instruments
> products.
>
> Have a great day,
> Darren Nattinger
> LabVIEW Support
> National Instruments
>
> [email protected] wrote:
> >I emailed NI about the lvpng.dll problem I have in LV 5.1.1. If I
call>this
> dll to save a png format of the front panel, over time, it>consumes
memory.
> I'd like you to see the response I got.>>
response>>>[email protected]
> writes>I tried your VI, and was not able to reproduce the memory
leak in>LabVIEW
> 6i. This is good news for 6i users.>>>>Wow, thanks. Do
I
> get a free version of 6i to fix my problem? What is>the
solution?>>Mark>>>>>>Sent
> via Deja.com http://www.deja.com/>Before you buy.
>
Sent via Deja.com http://www.deja.com/
Before you buy.