NICE and Call Manager integration

Did anyone successfully integrate cisco call manager 4.3 with NICE recording system. What were the steps taken for integration.
Regards.

On CM, nothing.
On the switch, span voice gateway port to voice recorder server port .
Voice recorder configured as per vendor documentaion.

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Training and Event Management Integration with FICO

How Training & Event Management is integrated with FICO?
How it will be integrated and where?
Could you please put it in simple way?

Hi Rajesh,
Cost allocation:
Here it is possible to charge an employeeu2019s cost center with the fee for attending a business event (e.g. training course, workshop). The business event organizeru2019s cost center will be credited and the attendeeu2019s cost center will be debited.
Crediting of the senderu2019s cost center  Debiting of the recipientu2019s cost center
The costs incurred from actually holding a business event can be transferred from the resources cost center to the business event organizeru2019s cost.
Crediting of the senderu2019s cost center  Debiting of the recipientu2019s cost center
In SAP Configuration:
Training and Event Management > Integration->Billing and activity Allocation-->Activity Allocation and cost transfer posting.
Please do above configuration and create business events with or without resourses, in that you can maintain cost centre to post the expenditures .
Bhairavareddy

Which Ports do MCU and Call Manager use for Video?

Hi, Does anyone know which ports the MCU and call Manager Use when using the 3511 MCU box with Call Manager 4.1.3. I am looking to open the appropriate ports on the firewall.
Regards
Dominic

Dominic,
If your MCU ports are Callmanger controlled, they will use Skinny (SCCP) to communicate on TCP port 2000. Please see the following link.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62b9.shtml
Hope this helps. If so, please rate the post.
Brandon

Cisco call manager integration with mediant

How can we add and integrate mediant with cisco call manager ?
Can you have doc for this kind of setup ?

Hi Sachin,
We do run a hybrid Callmanager to Nortel Meridian setup (works well).
Here are some great docs;
Cisco Unified CallManager
Case Study: Nortel 61C PBX to Cisco IP Telephony Migration
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_white_paper09186a00801115e0.shtml
Nortel Meridian PBX and Cisco CallManager Integration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008011888c.shtml
Cisco Unified CallManager System Guide, Release 4.2(1)
Cisco DPA Integration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055cd53.html
Hope this helps! Let me know if you need additional info.
Rob

Online file storage with access control and file manager integrated to APEX website

I have APEX 4.2 website with few user accounts. I would like to share approximately 100 GB of documents to users. Some documents will be public (in some public folder) and everyone with account in my website will be able to download that public files. And some files/folders will be with restricted access and only user with appropriate credentials will be able to download it.
I would like to find some cheap cloud file storage.
Some storage that offers plugin/component = file manager that will be integrated to my APEX website and authentication will be transparent to my users (authentication with some API or URL). Every user will see only his files. I want some ready to use component and call only minimum API.
I would like to integrate that storage to my website or call some user specific URL and redirect my user to some page with file manager.
All files will be read only for all users.
Thanks for some tips

what will you be using for your file manager? Or do you even know yet?
I do not have tons of experience but if I had to come up with a solution I would build the interface with APEX and use the database to store the files inside so you can control access.
You can create a procedure that takes in parameters like username, session id, encrypted session id from the browser cookie and either return the file or give the user an error message letting them know they arent authorized. You could use plugins to give the users a better file managing experience like the 'multiple file upload' plugin that allows AJAX based multiple file uploading.
Id put this on an amazon EC2 cloud micro instance. It's uber cheap.

Contact center call manager integration

Hello
I have call manager 7.1(5b) 7.1.5.30000-1 and contact center express 7.0(1)SR2 I have notice the ccx compatible with the version of my call manager is the 7.0(1)build 168?
Could anyone please confirm
Thanks
Sent from Cisco Technical Support iPad App

Hi,
the hw/sw compatibility guide (
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_device_support_tables_list.html) is a great information source. It answers your question.
By the way, if I were you, I would definitely update UCCX to a newer version.
G.

Cisco Unified Contact Center Express 8.5 and Call Manager 8.5 on single ESXi

Does Cisco support 2 virtual machines (on ESXi), one for Cisco Unified Contact Center Express 8.5 and one for Call Manager 8.5?
I have blade ucs b200.
Thanks a lot, Svetomir

Yes it is supported. Check this out http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines#Sizing_Examples
GP.
Pls rate helpful posts by clicking on stars below the post !!

Aironet 1250, and CAll Manager

Hii Experts,,
Dis any one can help me to fine package for aironet 1250 to use it with CiscoWorks LMS 2.5 the device appear as unknown device and I cannot veiw it in Cisco veiw, and if there is a package for call manager 4.2.
Thanks for you supports.

CCM is not supported by the LMS.
Here is the URL for the supported device table for LMS
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/device_support/table/lms31sdt.html#Voice

NetMeeting and Call Manager

i know that Cisco IP-softphone inetgrates NetMeeting, but the Question: can we use NetMeeting as a Softphone with the Call Manager?

any tips on how to configure this? or any link or website
I need to provide NetMeeting and/or other H323 client that supports NAT for some of my customer.
So I want to setup h323 client instead of Cisco IP SoftPhone which is huge and does not support NAT
Faisal

Second NIC on Call Manager 7.01

Hello,
Is there any possibility to use the second nic o CUCM 7.01 in a different network?
Is it just unsupported or really impossible to configure?
thanks,
met.

I am not sure if it's good practice for servers though..
If you would have 2 nic's with seperate subnets, you can easily introduce faults by i.e. configuring incorrect routes etc.
We use iLo however, which is on a seperate subnet, and with advanced license you can even connect to the CLI interface. (only when things turned to custard ;-) )

Purged logs on Unity and Call Manager

Some time I see diferent hard disk are full or closer to be full. When I check confirm so a lot of logs file are create, my undecitions, What is/are the logs file that I must be delete en my servers ( Unity and Pub/Susb )
I like to implement a script to auto purge, I don't know.

I can not speak to Unity but CCM will purge logfiles & not fill the drive if configured properly. YOu need to go to the CCM Serviceability page and adjust the number of retained logfiles for eack service so the drive does not fill. By default each service will keep 250 files 10000 lines long.
There are a couple of things that consume disk space on the CCM. You shoud also check the SQL DB transaction logs to make sure they are not growing. Also ensure that you are purging the CDR & ART DBs
Mike

Cisco Call Manager 8.5 and Lync 2013

Dear all,
Our customer wants to integrate their Lync 2013 to the Cisco Call Manager 8.5.
Out of some not so recent information i thought that if u want to use the enterprise voice of lync you'll have to make a sip trunk between Cisco Call Manager & Lync 2013.
I think that this still counts, i've also heard that there have been a moderate amount of changes between cucm 8.5 and cucm 8.6 on matters of sip.
I'm unable to find them though, also what does CUCI - Lync do?
Kr,
Yannick Vranckx

Hi Yannick,
There can be three types of integrations between Lync and Cisco Systems
1) Direct SIP Trunk between Lync Server and Call Manager - In this, we can setup shared line between Cisco extensions and Lync extensions, and Sip trunk between the servers. Any Cisco phone / Lync client can call each other vice-versa. Initial setup needs planning, but later it does not need much configurations in client side. The following document explains the configurations needed.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0B36AC1_00_cisco-uc-integration-for-microsoft.pdf
2) CUCILYNC, which is like Cisco Jabber client but connects with Lync and Call Manager: Lync Client <----> CUCILYNC <-----> CUCM
In this option, a plug-in is installed in each client side. Although initial configurations is easier, each user needs to install the client and operate it. The below document explains the configuration and setup.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft.html
3) RCC (Remote Call Plugin) which just provides basic call control feature but for that you need Cisco Unified Presence Server: Lync Client <----> CUPS <-----> CUCM
HTH
Manish

Cisco call manager and ip phone software.

Hi everybody.
Does Cisco call manager also include software required for ip phone? Or software for ip phone needs to be installed on tftp server and it does not come with cisco call manager.?
thanks and have a great weekend.

Hi Sarah,
by ip phone software, do you mean Cisco IP Phone Agent software?
if yes, then you need to have Customer Response Solution (CRS) and Call Manager together to setup ip phone software (services).
check this link for further info:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml
plz Rate if it helped.
Soroush.

Cisco Call manager 7.2 through ASA firewall

Hi,
We have a part of our building that we have sold to another company. We still have to provide them with some resources until they can install their own network. We have a 6500 switch there and we are going to implement a ASA in between and lock down most communication. One of the resources required are Cisco IP phones.
Does anyone know which ports etc are required to be opened to allow communication between these phones and Call manager and other IP phones on the site?
Any help would be appreciated

Hi Andrew
The attached document may assist:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/7_0/CCM_7.0PortList.pdf
A lot depends on topology etc, and the handset registration protocol you are using (SIP vs SCCP).
Hope this helps.
Barry Hesk
Intrinsic Network Solutions

Active Directory integration with call manager

Hi,
I am facing issues while Integrating the CCM to my Active Directory using AD Plug-in.
SITE SETUP:
1. Windows 2003 Parent Domain Controller located remotely with GC.
2. Windows 2003 Child Domain for the Parent DC located Locally with GC.
3. Cisco CallManager 4.1.3 sr3b
My Requirement is to integrate CCM with my Windows 2003 AD.
My Questions are:
1. Do I need to Provide the Parent Domain name or the Child Domain name while performing the AD Plug-in Setup?
2. Does my Call Manager need to have the Forest access of the Active Directory (i.e., Does it perform some modifications in the Parent Domain)?
3. Does the user account (which is used for Directory Integration) need to have direct members of Schema Admins or thru some other domain admin groups (i.e., Admin user -> Child Domain Admins Groups -> Parent Domain and Schema Admin Groups)?
Can anyone can help me on this?
Thanks,
V.Kumar

1. Do I need to Provide the Parent Domain name or the Child Domain name while performing the AD Plug-in Setup?
Use the root domain, in this case the Parent domain.
Cisco does not recommend having a Cisco Unified CallManager cluster service users in different domains because response times while user data is being retrieved might be less than optimal if domain controllers for all included domains are not local.
2. Does my Call Manager need to have the Forest access of the Active Directory (i.e., Does it perform some modifications in the Parent Domain)?
Yes, actually all domains in the forest share the same Schema, which will be modified after running the AD plugin.
3. Does the user account (which is used for Directory Integration) need to have direct members of Schema Admins or thru some other domain admin groups (i.e., Admin user -> Child Domain Admins Groups -> Parent Domain and Schema Admin Groups)?
Account should be a member of the Schema Admins group in Active Directory, try the one in parent domain.
Correct permissions for CCMAdministration and similar example for your setup:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a00806e8c04.html#wp1043057
HTH

NICE and Call Manager integration

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