NICE recorder - one way or garbled audio over SIP trunk.

Customer with CUCM 10.5.2 trying to integrate with a NICE recording solution. Everything configured per NICE documentation and rechecked that several times with the NICE vendor. However, if calling to/from the PSTN or legacy Nortel PBX to a Cisco 78xx or IP Communicator soft phone - we get one-way audio pushed out the SIP trunk to the NICE system. If it's a Cisco to Cisco phone call - the audio is garbled.
Has anyone experienced this issue with this type of integration - or the same issue with a SIP trunk to the CUCM to another system at all? We're at a loss here.
Thank you.

This document should help you:
http://www.cisco.com/en/US/tech/tk652/tk698/technologies_tech_note09186a008009484b.shtml

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Key points:
1.     As per metalink notes 466662.1, I am trying to setup EUS between DB - OID.
First difference I see here is OID version (10.1.4.0.1) in notes & using OID 11g (11.1.1.2.0) in my environment for testing.
a)     Are these steps applicable for OID11g(11.1.1.2.0) version?
b)     If not please provide me the references for achieving ldap authentication from Oracle database server with OID 11g as ldap user repository.
c)     As per task1 > step3 For the first time oidctl command is used to connect & start the instance before starting services using opmnctl. What is the procedure to do the same in OID11g?
2.     Wallet certificates in my environment OID & Database server status shows “Ready”

Is it possible to get an answer on this one from someone who knows?
"Leif Kristian Vadseth" <[email protected]> wrote in
message news:[email protected]..
In WLS 6.0 I was able to configue the server SSL protocol so that when
accessing the server (web application) from a web browser over https, the
browser showed a list of matching installed client certificates that the
client can choose, but the client could choose not to present his/hers
certificate and still continue to access the requested resources.
In WLS 6.1 I have not been able to repeat this behaviour, even if the SSL
configuration is exactly the same.
The project I work in wants to have both one-way SSL (using only username
and password for authentication) and two-way SSL (using both
username/password and certificate for authentication) in the same server.
Is it possible to configure the server the way I want or do we have to
configue two servers; one that does not require mutual authentication, and
one that requires this?
Leif Kristian Vadseth

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