Nightmare on BT Street ! (Router woes)

Afternoon my fellow BT pain enthusiasts ;-)
The first thing to say is ringing BT is like a Fisher Price my first broadband...
Quick question if I may please, my parents are using a BT Home 2.0, and it often drops the broadband connection (Flashing Orange light) and re connects this occurs several times a day. So I bought them a Netgear DG834v5 and connected this no problem. However to my dismay within the first hour of it being in use it disconnected from the line about 10 times, and continually did so during my sunday lunch ! So rather than leave them with this, I connected back the BT hub 2.0 and this did the same continually dropping the line and re connecting every few mins. (doing less so now)
I note this statement from the BT hub firmware during this process...
After you've installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service available on your line. During this time, the Broadband light flashes orange between periods of steady blue. Please wait until it glows a steady blue. This can take up to 24 hours.
I am assuming this is just bad to stop people phoning them for new installs etc, I never in all my years of broadband use (never been a BT customer myself mind) come across this being a requirement for new h/w being installed on a broadband line? So I presume this is why the netgear was doing the same?
Is this geniune or do my folks have a problem with their line?
Some info....
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   12.3 dB / 8.9 dB             ??
Line attenuation (Down/Up)   43.0 dB / 24.0 dB     ??
Output power (Down/Up)   0.0 dBm / 11.2 dBm
Loss of Framing (Local)   56
Loss of Signal (Local)   5
Loss of Power (Local)   0
FEC Errors (Down/Up)   4602 / 4294967105
CRC Errors (Down/Up)   20 / 2147480000
HEC Errors (Down/Up)   nil / 43
Error Seconds (Local)   17
Any advise or hints would be greatfully received....
Thank you all
Colin

colbird12 wrote:
Afternoon my fellow BT pain enthusiasts ;-)
The first thing to say is ringing BT is like a Fisher Price my first broadband...
Quick question if I may please, my parents are using a BT Home 2.0, and it often drops the broadband connection (Flashing Orange light) and re connects this occurs several times a day. So I bought them a Netgear DG834v5 and connected this no problem. However to my dismay within the first hour of it being in use it disconnected from the line about 10 times, and continually did so during my sunday lunch ! So rather than leave them with this, I connected back the BT hub 2.0 and this did the same continually dropping the line and re connecting every few mins. (doing less so now)
I note this statement from the BT hub firmware during this process...
After you've installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service available on your line. During this time, the Broadband light flashes orange between periods of steady blue. Please wait until it glows a steady blue. This can take up to 24 hours.
I am assuming this is just sh1t to stop people phoning them for new installs etc, I never in all my years of broadband use (never been a BT customer myself mind) come across this being a requirement for new h/w being installed on a broadband line? So I presume this is why the netgear was doing the same?
Is this geniune or do my folks have a problem with their line?
Some info....
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   12.3 dB / 8.9 dB             ??
Line attenuation (Down/Up)   43.0 dB / 24.0 dB     ??
FEC Errors (Down/Up)   4602 / 4294967105
Colin
Hi Colin.
As others have said, it takes time for the system to recognise line conditions etc, and it's done over a period of days to find a stable connection. This is at the start of the service. Not sure why you are saying it's to stop people "phoning for new installs", that frankly makes no sense and is irrelevant.
How long have they had BT Broadband ?
The problem to me looks like serious line condition problems, the FEC errors are astronomical !
The netgear was doing the same due to the same poor line conditions.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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<li><a href="sightseeing.html">Sightseeing</a></li>
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<aside id="sidebar">
<h2>Cable Car Tips</h2>
<p>A single ride on a cable car costs $6. If you plan to travel around the city, it’s often cheaper to buy a <a href="http://www.sfmta.com/cms/mfares/passports.htm">Muni Passport</a>, which gives you unlimited rides on San Francisco’s extensive public transport system, including the cable cars (but not the <a href="http://www.bart.gov/">BART subway system</a>). Even a single-day passport ($14) will save you money if you make a return trip, and stop off to visit Chinatown one way.</p>
<p>There are often long lines at the cable car terminus, particularly on the Powell-Mason and Powell-Hyde routes. If you don’t want to wait, try walking a few stops along the route. The conductor usually leaves a small number of places to pick up passengers on the way. The California Street route is generally less crowded (but not as spectacular).</p>
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Nancy O.

Nightmare on BT Street ! (Router woes)

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