Nike+ dead within warranty period, but 'no record' of serial number

I'm extremely frustrated with my Apple/Nike user experience.
My first Nike+ died after very little use (I ran 3 miles 3x/week with it for about 4 months, then put it away for a few months, and when I took it out again, dead). So I bought another kit. I've run with this one for another few months... until on a recent workout I got the 'activity stopped' announcement and yes, another dead kit.
I bought a replacement sensor, but it didn't link. I then tried my old receiver, from the first set, and it couldn't find the new sensor either.
Since my most recent Nike+ kit is still well within the 1-year warranty, I went to the Online Service Assistant (as I should have done with the last one) to get this kit replaced. But when I entered my serial number, I got the response: "We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us."
Of course it is nearly impossible to contact them regarding service without putting in a recognized serial number.
I've now spent $70 on Nike Plus and don't have a working unit. What the heck?! Do Apple people actually ever answer posts on this forum?

When you sync your Nike sensor with your iPod, then sync your iPod with your computer, the serial number will be sent to Apple. Since you couldn't connect the sersor to your iPod, Apple has no record of the number. I am having the same problems also, but the sensor did connect with my iPod, then I synced it with my computer, and now I don't know how to replace it.

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    I'm extremely frustrated with my Apple/Nike user experience.
    My first Nike+ died after very little use (I ran 3 miles 3x/week with it for about 4 months, then put it away for a few months, and when I took it out again, dead). So I bought another kit. I've run with this one for another few months... until on a recent workout I got the 'activity stopped' announcement and yes, another dead kit.
    I bought a replacement sensor, but it didn't link. I then tried my old receiver, from the first set, and it couldn't find the new sensor either.
    Since my most recent Nike+ kit is still well within the 1-year warranty, I went to the Online Service Assistant (as I should have done with the last one) to get this kit replaced. But when I entered my serial number, I got the response: "We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us."
    Of course it is nearly impossible to contact them regarding service without putting in a recognized serial number.
    I've now spent $70 on Nike Plus and don't have a working unit. What the heck?! Do Apple people actually ever answer posts on this forum?

    When you sync your Nike sensor with your iPod, then sync your iPod with your computer, the serial number will be sent to Apple. Since you couldn't connect the sersor to your iPod, Apple has no record of the number. I am having the same problems also, but the sensor did connect with my iPod, then I synced it with my computer, and now I don't know how to replace it.

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