Nike Plus and iTunes error (-9812)

Hi,
I'm trying to sync my workout data to nikeplus.com from iTunes. I keep getting the error: -
"iTunes could not connect to nikeplus.com. An unknown error occurred (-9812).
Make sure your network connection is active and try again."
I dont know how to fix this. Can someone suggest a solution? I cant find anything on the error details...
I am using Windows XP Home, iTunes v8.0.1.11, iPod Nano 1st Gen v1.3.1, FireFox v3.03 and I've set it to accept cookies from nike.com and nikeplus.com
/Arvind

Well after days of trying to figure this out..... i finally got it! It was something to do with my Kaspersky Anti-Virus/Firewall. I saw that when I connected my iPod to my PC, Kaspersky was scanning port 443. It kept returning an invalid certificate for www.nike.com. So I opened up the port settings for Kaspersky, unchecked the box for monitoring port 443 and tried again.
It works perfectly!

Similar Messages

My iphone 4 will not update to 6.0. I keep getting and itunes error...

I keep getting the error "This version of iTunes (10.6.1) is the current version." when I click the update button to update to the ios 6.0 software. I already have the most current version of iTunes installed so I have no clue why I am getting an error that has anything to do with itunes. I've tried restoring my phone multiple times and restarting my computer. I've made sure there is plenty of space open on my hard drive as well. Not really sure what else to do.

Level 6 (11,365 points)
mende1
This helped meRe: My iphone 4 will not update to 6.0. I keep getting and itunes error...
Sep 20, 2012 10:08 PM (in response to amandazon)
Welcome to Apple Support Communities
On the device, open Settings > General > Software Update
Like (0) Reply
This worked!!!

Problem with Nike plus and running in non-Nike sneakers

I love running with my Nike plus and my itouch, but I've been having trouble with my Nike plus logging incorrect mileage when I attach the foot sensor to my non-Nike running shoes (in one of those little velcro pouches secured to the shoelaces). For instance, I ran a half marathon and it logged 4 miles. When I put the sensor back in my Nike plus shoes (which aren't quite as comfortable for me) everything is fine. Is anyone else having this problem? Should I carve a hole in the insole of my other sneakers to embed the sensor?

Seems something got corrupted with this VI. Copy things over to a fresh VI and things should be OK.
See also this recent report of a similar issue.
LabVIEW Champion . Do more with less code and in less time .

Trouble with nike plus and nano

I am having trouble with my Nike plus and my nano staying on. It worked for a while but now it stops recording the work out after anywhere from 1 to 24 minutes. Any suggestions?

All the workout data would get uploaded to the Nike+ website into a single-user's data.
However, if you really don't want to buy two units, the Nike+ website does offer you the ability to "name" your workouts. So, each time you work out, the two of you could give your workouts a name that would allow to differentiate whose is whose. For instance, "His Workout #1" and "Her Workout #1," etc. The combined totals would represent both "His" and "Her" workout totals, but you could at least tell the difference between individual workouts.
Hope this helps!

Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

Who knows how to fix iphone 5s blue screen of death and itunes error 4013?!

Hi
Last day, dec 14th, a blue screen of death appears on my iphone 5s, aparently because I was installing facebook app.
After that, the iphone remains restarting over and over non stop, until the battery shutoff.
I try to press home and power/sleep buttons for 10 secs, but stil continuous with the blue screen.
After that, with battery charged, I tried to hold the home button and simultaneously connect to an usb cable (the cable is in perfect conditions) to start itunes.
Its worked, but now, everytime shows an itunes message: error 4013, "the iphone cannot be restored".
What can I do now?!
Thanks

Hi Tks777,
Thanks for visiting Apple Support Communities.
If you see an "error 4013" when you try to restore your iPhone, try these troubleshooting steps:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
You can find the article with these steps here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Regards,
Jeremy

Itune Error (-9812).. Help

Hi. I was helping my fren setting up his iphone 3GS. But when i try to connect it to the istore. It's show me this error. Anyone can help. It's shown there " We could not complete your iTunes Store request. An unknown error occurred (-9812). Thanks

hi grant_w12!
are you still getting the -9812?
the Apple KB doc on it was updated earlier today. there's now an alternate troubleshooting technique listed:
iTunes for Windows: Error -9812 when accessing the iTunes Music Store
... here's a direct link through to the MS KB doc that is referenced:
(MS) You cannot install some updates or programs
love, b

Nike plus and iPod touch any answers?

is their a solution to the iTouch and nike plus issue? I have seen many people saying they are having the same issue with the sensor either not being found at all or only working for a run or two or even is some instances working for a min and then saying your workout is done. I am basically having all of these issues.
I started by doing the turn off wifi, reboot the touch, reconnect the sensor etc..that worked for one run then on the second run lost the connection and could not find it again. I got a new sensor thinking this would fix the issue and this did nothing.
anyone have an answer?
thanks.

Two common suggestions:
1. Reset network connections. This is under Settings > General > Reset.
2. Perform a full restore on your Touch.
I've had mine about a week and it died on me pretty quickly. I went to the Apple store and got a new sensor which did NOT help, so if a new sensor doesn't fix the issue, it's not a sensor issue (so a 3rd wouldn't fix it).
Mine is working again now; honestly I don't know what fixed it. I did both above things and NEITHER helped. I tried a couple more times to link, reboot iPod, reset stuff some more...and suddenly it worked. So I don't know exactly what fixed it. If you haven't tried the above steps, though, give them a try - I know they work for some people.

HT201442 iPhone 3gs ''Stuck in Recovery Logo'' and''iTunes Error 3941''

''iPhone 3gs Stuck in Recovery Logo'', and If Recovery The iPhone it will reboot and back to recovery Logo and then ''iTunes Error 3941''
sorry for bad english

This is what I posted to someone else having an update issue... Just for your information:
I having the same issue about the and iTunes says "The iPhone cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.". I've had the iPhone 3GS since it came out. It was working fine until I just tried to update it. It has NEVER been hacked or jailbroken. WE AND A FEW OTHERS are having the same issue then it is more than likely that this is an update issue. I took mine to the Apple store and the tech tried to update it and he came to the same problem and told me he couldn't update it. My assumption is that we are not the only one's with this issue and that if there was a way to update it to the update before this last one it might be a solution. I don't know how to get the previous update. Apple probably is aware of the problem, and hasn't come up with a solution yet. Or, enough people haven't complained yet. The tech suggested that there might be something wrong with the phone itself, but that couldn't be since it was working perfectly before I updated it and others are having the same issue. It is highly unlikely that a lot of people are having the same hardware issue all of a sudden at the same time. Apple/iTunes needs to fix this... and hopefully soon
Also: I can update or restore my iPhone 5 and other iPhones so it is not an issue with my firewall or other software on my computer. No one touches my iPhone or my computer they are secure, locked all the time, and I have no jailbreak software on my computer (Apple tried it and they are clueless at the moment from what I can tell).

Windows xp and itunes = error (0x80090318) HELP!!!!

hi all,
i am still using windows xp and iTunes Version 11.0.0.163 but when starting iTunes
i do get the following error message:
your inquiry at iTunes Store could not be completed. unkown mistake,
please try again later. error code (0x80090318)
please help, i realy do have no idea.
firewall is off, antivirus is off
thanks

I just fixed this problem last night. I hopped around a few threads here and found the answer but of course now I can't find it to give you the exact link. But I think I can walk you through it. You need to put your ipod into "Disk Mode". Plug it into the USB port, toggle hold on & off. Then press & hold center and top of the wheel at the same time for about 5 seconds. As soon as the apple appears, release and press the center and bottom of the wheel at the same time. When you see a check mark in the center of the screen release - that means you are in disk mode. When I did that suddenly iTunes recognized my ipod again (4 months later!!). I updated and everything was fine. I didn't even need to restore which is what I was trying to do. Good Luck!!
ipod nano windows at home =-( mac at work =-)

Connecting PC and iTunes error

I have iPad 3rd generation and when I connect it with my usbcable , Windows detects it as Camera and iTunes says that he cant detect my "iPhone „ (iPad) ... Thanks a lot !:)

Read the suggestions for resolving this problem here:
http://support.apple.com/kb/TS1538

ITunes error (-9812)

"+We could not complete your iTunes Store request. An unknown error occured (-9812).+
+There was an error in the iTunes Store. Please try again later.+"
I get this error every time I try to do anything with the iTunes store. I've looked around, but I can't find any relevent help.
Anyone know what to do?

That's what I thought originally, but the problem started three days ago, and I haven't been able to do anything since.
Oh, by the way, I had never tried previously, it's just that I got a $AU20 music card for my birthday on Wednesday.
edit
My network connection is fine as well, otherwise I wouldn't be posting here :/
Message was edited by: Jawz

IPod Dissapears in Window when iTunes starts and iTunes error occurs

I had an issue where my iPod (Gen 7) would show in the PC window under "Drives", but dissapeared as soon as iTunes was launched and then an error from iTunes that the iPod was recognized but couldn't be read. Going through the iTunes diagnostics didn't work, either. need a bit more support from Apple for that issue.
I went through the troubleshooting steps, several times, all of which did not work, which included resetting mobile device activation and re-installing the latest iTunes.
Finally, I came across the troubleshooting step under "iPod not recognized in window", and it said to uninstall a lot of the apple apps, such as iTunes, Application Support, etc.
After uninstalling, rebooting, and re-installing, the error had dissapeared and I could see my iPod in the iTunes again. (Hesitant to plug the iPhone in.)
What caused this, I don't know, but it may had something to do with using my work account ID for my iPhone so I could import some photos into my personal account ID on my iPod.
Screwed that up...still don't know how to import or share, unless I designate the work iPhone to another computer and keep the accounts seperate. I was using Cloud, since it was installed on my computer, probably when I first plugged my iPhone into my computer.
Could this be what happened, two user accounts on one iTunes just didn't agree?

Click here and follow the instructions.
(51071)

Windows and itunes error message

I get an error message each time I install itunes. "itunes has encountered a problem and needs to close." I can't get itunes to open. I have tried to uninstall and reinstall with no success. I even tried system restore. How can I resolve this?

itunes is installed and works fine until I close the program for a short time. When I try to open itunes at a later time I get the original error message. The only way I can get itunes to run again is to uninstall and reinstall again, only to repeat the same results. How can I get itunes to install and run without any problems?
Sallygirl

I have ios 5.1.1 and upgrade ios 6.0.1 and itunes error 21, i have ios 5.1.1 and upgrade ios 6.0.1 and itunes error 21

i have ios 5.1.1 and upgrade a ios 6.0.1 but when upgrade ipad 2 show conecction usb with itunes and connect whit computer but itunes marca error 21 or 1600

Try this similar procedure that a user did on an iPad 1 to get Netflix.
https://discussions.apple.com/thread/5753106?tstart=30
 Cheers, Tom

Nike Plus and iTunes error (-9812)

Similar Messages

Maybe you are looking for