Nikon Lens Warranty

I purchased a Nikon D5000DX DSLR with 18-55 lens camera kit that came with a Nikon AF-S DX VR 55-200MM F/4-5.6G lens, Nikon D-SLR camera bag and Sandisk Ultra 8GB SDHC on 6/22/10 at store # 200 after saving up for it for almost 1 year. I love the camera and lens and have taken many pictures. When I opened the bag today to get the camera, I noticed that the AF-S DX VR 55-200MM F/4-5.6G lens was not connected to the camera as it was when I put it back in the bag the other day. When I tried to mount it, it would not stay. When I looked at the lens I realized that a very small piece of plastic was missing from the lens which has resulted from the lens mounting correctly. I know I have a 1 year warranty from Nikon and need to know what to do next? Do I bring it in to Best Buy (my preference) or do I need to go through Nikon? I would like to get the lens repaired or replaced as soon as possible as I am leaving for a vacation shortly and really would like to have this lens available. As such, I would appreciate a quick response.
Thank you in advance for your prompt assistance in this matter.
Jeff {removed per forum guidelines}.

Hi Jeff,
I'm sure discovering that your lens was broken was upsetting to say the least, and I can completely understand not wanting to be without this lens while on vacation.
As long as the problem with your lens is a defect, and not damage to the lens, the repair of your lens should be covered by your manufacturer's warranty. To arrange for service under your warranty just bring the lens to the Geek Squad® precinct in your local Best Buy® store, and they should be able to send it off to be serviced under the manufacturer's warranty.
You can of course send the lens to Nikon directly, and instructions on how to do this are under the Service and Support tab on their website.
If you have any further questions just ask!
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Nikon Lens Not Available?

I'm interested in purchasing a Nikon 10-24mm lens from Best Buy but it's not available on the Best Buy website. Abe's of Maine is one of the marketplace sellers and they do carry it on their own website, though it is currently listed as "backordered". Is this something that Best Buy can order for me? I'd like to use my Best Buy credit card to take advantage of the 18 month financing.
I'm aware that Best Buy does offer the Tamron 10-24mm but I'd prefer the Nikon.

Hi wmurphy1975,
If we don't even have this lens listed on BestBuy.com we would not be able to order it. Given that this is not a new model I would assume we will not be carrying it in the future.
Thanks,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Adding an old Nikon lens to LR4 or LR5

Dear Adobe,
could you maybe add support for the Nikon 24-85 f2.8-4 D lens in combination with the D600 to LR4 or LR5 ?
I know it is an older lens, but reviews show that it is a very good lens, and I would like to confirm this from personal experience. Its successor was apparently discontinued but still seems to be supported in LR, just like the kit lens, but according to reviews the f2.8-4 D is a better zoom lens for the D600, providing excellent optical quality combined with fairly small dimensions and low weight. So I assume it would be an interesting lens for many Nikon users.
It would be great if it were added as a supported lens in LR.
Thanks for considering it!

Yes, this is the lens. Thank you very much for your reply. And apologies for asking again, but can I use a profile created for a D700 with my D600 as well?
I had looked for this lens in the profile downloader, but had the camera set to D600, and did not get a result. So for future cases, can I use a lens profile marked for another FX format camera for my D600 as well?

Procedure to Change Nikon lens (upgrade)

Dear Customer service bestbuy agent,
The last Monday I bought a Camera & Lens Nikon Kit (D60 + Lens 55-200mm SKU:9999101700050012) in Laredo,Tx store but at that time did not check my ticket and my boxes, and time later at my home... great surprise !!! The lens model pickup(SKU:7249676) do not match with the sku or model showed for the week promotion. The price paid for the lens was the correct but the model don’t match with the promotion and I really need the other lens (SKU:8565368)
My questions are :
Why the salesman didn't deliver the correct product ?
What procedure applied to make the change?
Can I make the change at any store?
With the purchase of original kit also bought a support policy for 4 years. Once I do the change of lens, How do I update my support policy?
The process can be doing by any person? Or necessarily this change should be doing myself ?
Solved!
Go to Solution.

Hi Shivanny09,
You are correct that you got the wrong lens for the package you purchased if you got the 55-200mm lens that is sku# 7249676. You should have gotten the 55-200mm lens that comes with optical vibration reduction (sku 8565368), which is in my opinion a much better lens. Other than the Vibration Reduction (VR) these two lenses are almost identical, and that might be why you received the wrong lens. Just bring the lens you got and your receipt into any Best Buy® store and they should be able to get you the correct lens. The store should also be able to update your Geek Squad Black Tie Protection plan to cover the correct products if necessary. I would do the exchange yourself. I am sending you a private message so check your inbox.
Thanks for posting,
Allan
Community Connector
Best Buy® Corporate
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Nikon lens profile for LR4

does anyone have a lens profile for a Nikkor 24 - 85mm 2.8 - 4 D lens or where I can get one?

There are currently 3 profiles listed on the Adobe Lens Profile Downloader tool. http://www.adobe.com/support/downloads/detail.jsp?ftpID=5492

LR lens profile for Nikon P7000?

I cannot find a profile in LR 3.3 for the Nikon P7000. The P6000 comes up, but no P7000. 3.3 supports the NRW files from the P7000. Can anyone give me a hand?
Thanks very much . .
Jack

Your computer has the same operating system as mine so there shouldn't be an issue with file paths being different for that reason.
You should only see the P7000 lens profile when you edit RAW/NRW files, not JPGs. Please confirm that when editing an NRW from a P7000 you cannot locate a "NIKON COOLPIX P7000" profile in the list (at the bottom of about 50 Nikon profiles) when Nikon is selected as the "Make". Also confirm you do see a screen-full of profiles, not just one or two. Do this in LR 3.4 RC.
Please locate the P6000 lens-profile (.lcp) files that you can see in the list on your hard drive using Windows Explorer and the paths given, earlier. If you can't find them, please be specific about what part of the path does not work or what part of the process doesn't work. If you don't understand some part of these instructions for locating the lens-profile files, say what part. Saying you cannot find them is not enough information. By locating the Nikon lens profiles we can verify if the file are missing or if something else is wrong. I would also like to see the dates of the profile files to understand how long ago they were installed.
You should be using the start-menu/start-button and opening Computer (or My Computer), then copy-pasting each path, in turn, to the address area and hitting Enter or perhaps click on the right-arrow at the right end of the address area. If copy-pasting the full path in the address area doesn't work, try part of it and add the foldernames one-by-one until you can't get to part of it and say what part that is.

Nikon 10-24 wide angle lens

Can this Nikon lens be ordered through Best Buy? Don'e see it available on the website?

Hey peakasbuddy,
I don't see that this lens is available for purchase from us.
Thanks,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Nikon 35mm 1.8 lens- Backordered or not selling any more?

I went into a BB location the other day seeing if they had the 35mm 1.8 Nikon lens. They didn't have any on the floor so the salesgirl looked up on her computer to see if any other stores had any.
Every store in the city showed a "0" and then she pointed out the word Deleted. She said that means that Best Buy doesn't sell it anymore.
So I noticed it's backordered on the web site.
So is it just available online? And is the estimated time of delivery accurate? It says from 5/20/6/01

Its backordered pretty much everywhere. Ever since its introduction a couple years go, it can sell out quickly when Nikon makes a batch. And the placces that may still have one, jacked the price up to insane levels (seen $450 already for a $200 lens).
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King of the World...

Conflict with Nikon D800 and CS6

I have been having an issue with files from my D800 when opening them in Photoshop CS6. I should note that this issue has never been a problem with any other camera that I have owned and used with CS6 (D3200, D7000, D80, Kodak Pro SLR N, Hasselblad H3D).
When attempting to open a number of files, ONLY from the D800, I seem to be limited to 10 or 11 files max. Once it loads that quantity I get an error message that it is out of resources. I had chalked it up to the tif files that I typically work with being 16-bit files at a little over 200MB each just being too large to open in any higher quantity.
Last evening I shot a graduation party for a friend and had inadvertently set the camera to shoot "basic" (lowest possible quality) jpg's at a file size of about 3MB each (still 7830 X 4912px). When I tried to load them into photoshop to do some dust clean-up and a few minor tweaks I was surprised to find that it still would only open 10 files before giving me the same error message.
Has anyone else had this issue? If so, I would appreciate hearing how you may have adjusted settings in either the camera or in CS6 to resolve this issue. Again, it has never been an issue with any other camera I have used, and the Hassy is 39MP so file size shouldn't be the problem. It seems to be something in conflict between photoshop and files from that specific camera. To further elaborate and head off the next question, yes, this seems to happen with other D800's as well as I have rented a couple of others while this one was at Nikon for warranty repair and those cameras had the same issue with CS6.
Thanks in advance for any suggestions you may have.

Noel, here is the information for you. Hopefully it's helpful.
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I cannot find a profile for Nikon AF-S DX NIKKOR 18-55mm f/3.5-5.6G VR

Hi, I have tried to download a profile for my D3100 kit lens - Nikon AF-S DX NIKKOR 18-55mm f/3.5-5.6G VR but cannot find it in the Adobe Lens Profile downloader.
Adobe says that it is supported (two years ago: see it at this link from October 2010 http://blogs.adobe.com/lightroomjournal/2010/10 )
Since it is listed many places as being supported, it is frustrating that I cannot find it in the Adobe Lens Profile downloader.
Am I doing something wrong? Or can I download that profile without using the downloader. Can I use the lens profile that is shown with a different camera. I see similar lenses under D300 and D90 in the folder with about forty NIKON lens profiles (but only two for the D3100). However, under Lens Correction when I tick Nikon as model then I only see about seven lenses in the drop down list. How can I see the full contents of the folder?
Any help would be appreciated.
Thanks
PS. I was going to ask where the profiles are stored but luckily I have found them after a search.

I too would like to see this lens profile added to the list in Lightroom, in addition to the Nikon DX AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR. I've found a similar version of the 18-55mm under the D40, but not for the D3200, and I haven't been able to find any profile matching the 55-300; only 55-200.

Nikon 1 NIKKOR VR 70-300mm f4.5-5.6 access via Lightroom 5.5

I posted this question on the Lightroom Forum but am not fully satisfied with the responses. With apologies...
A profile named "NIKON 1 J3 (Nikon 1 NIKKOR VR 70-300mm f4.5-5.6) - RAW.lcp" was added to the lens profile folder when I installed Camera Raw 8.6 RC. However, this lens does not show up in the profiles for images recorded with the CX 70-300 lens mounted on my Nikon 1 V3. However, when I open one of the NEF files using CS6 or CC the lens profile is present.
Can someone explain why this is the case?

ssprengel wrote:
You can test whether LR uses the folder you find the ACR 8.6 RC profiles in by shutting down LR, moving all the .lcp files in that folder to another folder above and outside the folder structure where they are now, and then start up LR and see if it still finds profiles. If you can still select profiles then it is likely that LR is using profiles that are somewhere else, but if the profiles disappear then LR is in fact sharing the same set of profiles, and I don't know why the PC would separate them and the Mac wouldn't, then.
A further confirming step in the test would be, with the profiles still moved elsewhere, start up ACR and see if it can see the profiles or not, just in case there is some compiled or cached data for the profiles that both are using that isn't reliant on the .lcp files existing. In other words, if you move the profiles from the one folder where you have found them, to somewhere else, and neither LR nor PS can see any profiles, then they are both using that set.
ssprengel: I am in your debt for suggesting such an obvious test. My graduate school profs would be ashamed of me .
I removed all the Nikon profiles from the LensProfiles directory stored under the system Library and found:
(1) no Nikon lens profiles were found when using Photoshop except the one profile that I copied into the LensProfiles directory under the user Library. Therefore Photoshop uses the profiles stored in LensProfiles directory under the system Library.
(2) all required lens profiles were found when using Lightroom 5.5: Lightroom does not use the profiles stored in LensProfiles directory under the system Library directory.
Conclusion (2) was totally unexpected! Lightroom keeps a "secret cache" of lens profiles somewhere on my system.
Dare I ask someone to tell me why Lightroom uses lens profiles in this manner?

Auto lens correction for iPhone4

LR3.3 Auto Lens Correction correctly identifies my Nikon lens in NEF files, but can't automatically identify and apply correction to my iPhone4 JPG files. I can manually select Make/Model/Profile for the iPhone4 and apply. Not a big deal, but: user error or by design? I import straight from the phone using LR import. Camera make and model appear in the EXIF data. thx

Likely by design. As I recall, the iPhone 4 does not contain EXIF camera model metadata that distinguishes it from earlier iPhone models (e.g., the Make = Apple, the model = iPhone).

Seeking Profile for Nikon AF-S 10-24mm 3.5-4 5G ED for LR3

The Lens Correction Profile addition to LR 3.2 does not include a profile for my Nikon AF-S 10-24mm 3.5-4.5 G ED lens. For some reason this lens is left out of the long list, including all 7 of my other Nikon lens, that are included.
Any recommendations on for a custom settings to create the correct profile for this particular lens?

Thanks - I have Photoshop CS5 as well as LR3. So now at least I know I can Edit In Photoshop from LR and add the Lens Profile for my 10-24mm lens. However, I have an iMac and wasn't able to locate the file CS5 used from the search online feature in Filter Lens Correction in order to move it over to LR3.
So if anyone can help further - the good news is the CS5 profile helps with some of the distortion at 10mm, but I'd still prefer to avoid the extra step and do it in LR3. This is a pretty handy lens, there is very little distortion if any at 12mm, but it's pretty noticeable at 10mm without the help of the filter correction.

Lens Correction Question

Well, I am happy to report that I completed an "optimize catalogue" and my Lightroom 3 appears to be working faster. Fantastic.
What I don't get now has something to do with the Lens Correction module.
Here's my example. When I select "Enable Profile Correction" the software correcntly picks out the make and model of my Nikon lens. Great.
However, previously, I was noticing that under "profile" it used to give me the Nikon D3X ... lens ... etc etc info.
I no longer get that. All my photos are profiled using the "Adobe (lens Nikon etc etc)" profiles. When I click on that box, there is no option to use the Nikon profiles.
Question: Is this an issue I should be worried about? I have noticed on various tutorials that the Nikon and Adobe profiles differ ever so slightly.
I am concerned about not being able to get accurate profiles.
I have fiddled with going between "default" and "auto" in the "setup" drop down, but I am only able to load the Adobe profiles for the make and model of my lens. (I only shoot Nikon by the way).
Perhaps I am overanalyzing this but I would like my software to have the most accurate profiles and I believe the Nikon profiles are slightly more accurate than the Adobe ones.
Can someone shed some light on this for me?
Thanks in advance to all that take the time to reply.
Fulvio

"There are two seperate "profile" areas now. You need to scroll down to the 'Camera Calibration' panel, where you will find your "camera" profiles.
Your camera lens will be automatically detected in the Lens Correction panel, that is if it is a lens model in the database. Otherwise no lens model will show up and you will have to select 'Manual' to make your own profile. This is the case for my Sigma F2.8 Macro lens – It is NOT listed."
Thanks for the reply however, Under the Camera Calibration module there are no camera's listed. All I see listed under the profile tab in the Camera Calibration module is:
ACR 4.4
ACR 4.3
Adobe Standard
Camera D2X Modes 1 through 3
Camera Landscape, neutral, portrait, standard and vivid
My question is focussed on the lens correction. The correct lens is listed in that module but the Nikon profiles that were present before optimization are no longer there instead replaced by Adobe's profile for the selected Nikon lens.

Lens Correction Feature

I have the latest version of Lightroom, 3.4.1.
Lately, I have been using the Lens Correction feature more and more.
I have 3 Nikon lenses and one Tamron lens.
I have noticed that when I check the box to Enable Profile Corrections, it automatically finds the correction if it is one of the 3 Nikon lenses.
However, if the image was taken using the Tamron lens (28 - 300 mm), LR does not automatically find the profile. The message is "Unable to locate a matching profile automatically." When I enter "Tamron" in the Lens Profile Make, then LR automatically finds this particular lens.
Is there a reason LR finds the profile fully automatically for the Nikon lenses but does not do so for the Tamron lens?
Thanks

I did what I think you are suggesting, and this is what happened.
I went to a picture taken with that Tamron lens. I clicked on "Enable Profile Corrections." At that point, "None" showed in the Make field as well as in the Model and Profile fields.
I then selected "Tamron" to be in the Make field. Both the Model and Profile fields then were populated (and, the Model field was populated with the correct 28 -300 mm lens).
Then under "Setup," I did select "Save New Lens Profile Defaults."
I went to the next picture and again selected "Enable Profile Corrections." This time, the Make, Model, and Profile fields were properly populated because that next picture was taken with that 28 - 300 mm Tamron lens.
However, I skipped a few pictures ahead, to a shot taken with a Nikon lens, and this time when I selected "Enable Profile Corrections," instead of putting the Nikon lens information in those fields, it put the Tamron 28 - 300 mm lens information in those fields.
It appears as if perhaps I will have to "Save New Lens Profile Defaults" every time I go to a new photo which uses a different lens, unless I am not understanding what you have suggested to do.
Thanks

Nikon Lens Warranty

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