NIS is blocking my Itunes...Help
I tried to go step by step of Lorraine M fix, but I cant seem to be able to add any files, it just says open...Help if possible?
hi Amanda!
I'm getting a flash, but i think i found a file in msconfig thata not suppose to be there too called oxhz.
oh yuck. i think you might actually have malware on your PC, Amanda. my prime suspect is some variant of Qoologic:
http://forums.spywareinfo.com/lofiversion/index.php/t57264.html
but i'm still open to other possibilities. for more information, see:
b noir, "my iTunes won't start!!!" #8, 05:22pm Nov 8, 2005 CDT
as i discover more about this, i try to publish it, so keep an eye on the forums.
love, b
Similar Messages
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I am tethering and Itunes help says I am not connected to the internet but I am. Does anyone know why?
This could be the connection you use, may be is your internet connection could block this sites...
iF i'm on vpn the appstore didn't work, so this could be your problem too... is a proxy like problems.... this happend -
HT4059 my iPad mini cannot download books from iTunes - help
my iPad mini cannot download books from iTunes - help
Hi, debikay45.
Test to see if you can download a free application from the App Store. If this was successful, test downloading the book again. Try closing all open applications and power cycling the device, test the results. Make sure you have an active Internet connection. If these results were unsuccessful, see the steps in the article below that refer to iOS.
Isolate the issue: (Mac OS X, Windows, iOS)
Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the "Blocked by software firewall" section below.
Test using another device.If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
Test using another network.
Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
If the issue disappears while connected to another network, you may need to work with your support options to open access to:
itunes.apple.com
ax.itunes.apple.com
ax.init.itunes.apple.com
albert.apple.com
gs.apple.com
ax.phobos.apple.com.edgesuite.net
mzstatic.com
Note: iTunes may use the fully qualified version of these addresses for additional security.
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
It is critical that your date, time, and time zone be correct:Windows:
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Mac OS X:
From the Apple () menu, choose System Preferences.
In System Preferences, click Date & Time.
Enable the option to "Set date and time automatically" if it is not.
Click the Time Zone tab and adjust the time zone to match your current location.
iOS:
From the home screen, tap Settings > General > Date & Time.
If the option exists, turn off Set Automatically.
Verify the time zone and time (in the status bar) are correct for where you are currently.
If not, adjust the incorrect setting accordingly.
If everything was correct and the option exists, turn on Set Automatically.
Remove any restrictions that may be causing the issue:
Windows:
It is recommended you use iTunes from an administrator account.
Refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
You can also check using iTunes Diagnostics if you are recognized as an administrator by iTunes.
Mac OS X:
It is recommended you use iTunes from an administrator account. To become an administrator account, from the Apple () menu, choose System Preferences.
In System Preferences, click Accounts.
You may need to unlock the lock in the bottom-left corner of the window to make changes. If you can unlock the lock, you are already an admin user.
Under the account you are using, it may say "Standard." Enable the option to "Allow user to administer this computer" to make the user an admin account user.
From the Apple () menu, choose Log Out.
Log back in and return to using iTunes. Test to see if the issue is resolved.
iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings> General > Restrictions if you're unsure about those settings.
After isolating the issue to iTunes by following the above steps:
If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
Error message "iTunes Helper Resources not available" and saving to wrong Drive
I am trying to upgrade iTunes to 10.7 on my PC but I keep getting the error message "iTunes Helper Resources not available". Diagnostics take me a support page which talks about not being able to see the device in iTunes - but I can see the device without problems.
I thought I would try reinstalling iTunes from the webpage and it downloaded to my PC fine but when I went to setup, it showed me it is saving to a DVD drive - not my Hard drive. It also won't let me change the location for the file. I have no idea how that's happened as I obviously don't use the DVD drive as a USB (although the PC see's it as one) and I've never chosen it as the location for iTunes in the 7-8 years that I've been using it.
I then thought I'd try uninstalling it and reinstalling it (to the correct drive) but again, it comes up that the DVD drive is invalid and won't uninstall iTunes.
So I'm stuck and haven't been able to find anything helpful on the support pages or in iTunes Help.
Please someone help ...
Thanks.Try the following user tip. (Probably, the section on clearing the installation database might be best given that you've currently got a drive on the problematic letter at the moment.)
"Invalid drive X:\" install errors -
I want to transfer a movie I have bought in itunes to my new IPAD. I have been trying to work how to do this for 3 days now. I have accessed all the itunes help and forums and wiki online. They all tell me to go to the DEVICES tab on itunes and select IPAD then sync. YUP seem simple, BUT there is not DEVICES tab listed on my itunes and it does not list IPAD. Years ago I set up my IPOD no problem and that is listed, but not the new IPAD. Can anyone help? I would love to be able to actually watch films on my IPAD!! thanks
If you have iTunes 11 on your computer then you can enable the left-hand sidebar on it via option-command-S on a Mac, control-S on a PC - when connected (and if your computer's iTunes is up-to-date) your iPad should then appear on that sidebar under a 'Devices' heading :
If you select the iPad on that sidebar you can then use the Movies tab on the right-hand side of the iTunes screen to select and sync that film to your iPad's Videos app.
Has your iPad been synced to the computer before ? If not then you might find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141 -
Not sure if I have to repeat question, but I cannot access the iTunes HELP from the Store on my PC (Dell laptop/Windows 7) - opens the box, but it remains blank/white, never fills in with HELP information. Any thoughts? dee
I would check with HP. Your scanner may need a firmware update and updated HP software. Start here:
http://www8.hp.com/us/en/hp-search/search-results.html?qt=LaserJet+m1217nfw+MFP& cc=us&lang=en&charset=utf-8&qp=&hpn=&hpa=&hps=&hpr=&cat=¤t_url=CSSres
then here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4075472 -
I am trying to install itunes (64 bit) after downloading Windows 8.1 on my HP Laptop. I keep getting an error message Windows Error 2--"Apple App;ication Support is required to run itunes helper" Does anyone have any simple suggestions for a user with limited knowledge of Computers?
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I started with the "cannot locate network file .msi" msg. I bought perfect uninstall to remove all traces of apple software from computer, it was able to remove the so called defective file. For 3 hours I tried to reload 10.6 and got a new error code 7, unable to install iTunes help, and I still can't get it or the old versions of iTunes back on my computer. I have since removed the software again and defragmented the drive with no success. Seems like a lot of people are having similar issues. I am very frustrated. I was so happy with apple products till now, so disappointed they would release such faulty software! Any ideas?
Repair your Apple Application Support.
Restart Computer, go to Control Panel/Program and Features/highlight AAS and click REPAIR button. -
Itunes help is not working in 10.5.
Recently I updated to itunes 10.5.
When I click on "itunes help" it opens a window that reads:
Not Found
The requested URL /itunes/win/10.5/ was not found on this server.
Apache/2.2.3 (Oracle) Server at help.apple.com Port 80
Anybody else having this problem? Would like to fix it without reinstalling the whole application.This may be considered a valuable clue and in my mind points to being a bug in the mail tool itself. I noticed that in my case there was special formatting in the email I was composing. I had started lines with bold texted characters then tabbed over to write text in default format. Above the format changes I was getting the word wrap I would expect. Below the special characters I was getting the anomalous behavior of words being split by wrap.
Steve -
Need iTunes help. I have one album that I purchased on my ipad that will not transfer over to my iphone. Any suggestions on how I can get this into my iphone. Thanks!
Hello, Magaret44.
Thank you for visiting Apple Support Communities.
Try downloading this album by accessing your previous purchases.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine. I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet." However IE9 and Google Chrome run as always...... no connection problems.
I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same. I followed all the instructions I could find about firewalls, ports, SSL etc.
Diagnostice gives me this information:
Secure link to iTunes Store failed -----
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
DELL Inc. Studio XPS 435T
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00CCABA00E06CFD0
Current user is an administrator.
The current local date and time is 2011-09-08 09:53:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 226dfd82342c16c01da33b35a257182c
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 10.0.1.8
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Thu Sep 08 07:46:11 2011
Lease Expires: Fri Sep 09 07:46:11 2011
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-08 09:24:52.
This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????Only fixed this in the last day or two . . .with this!
https://discussions.apple.com/thread/3588501?start=0&tstart=0 -
How do I consolidate a song into an album, each purchased separately, in my iTunes library? iMac OS X 10.8.5. iTunes Help has been no help.
However, my troubleshooting issue is that I also want the songs in my concert playlists to go in order of how they were performed at the concerts.
Give them a track number.
Each time I number them within the playlists the song's number also changes within the Library Music list.
And? I'm not seeing the problem.
However, I can not figure out how to make true copy. I've already tried dragging the song to my desktop, then dragging the new copy back into iTunes. I've even tried renaming the duplicate copy and dragging it into iTunes. Why won't my iTunes make an individual duplicate copy of a song?
How do you have iTunes manage your music? If you drag a song to the desktop it may just be moving the file to the desktop.
Command+R to reveal the file in Finder. Command+D to duplicate the file in Finder. Drag the duplicate to iTunes to add the second copy. Not that I totally understand where the issues lie and feel this is likely not the best remedy... -
my ipod has broken. a friend has given me her ipod. but how do i get to use as mine. i can erase her songs and i have mine all on my pc in itunes. help me please friends??
It appears that something happened to yur computer/iTunes files. It happens sometimes. To recovery:
- Import the old music into the current iTunes library
- Make sure all the apps are also in the library
- If in the USA and therplaces where iCloud has benn released you can redownload most iTunes puchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- You can always redownload apps at no additional cost as long as you are singned into the same iTunes account the originally purchased them.
- After all the suff in in the iTunes library, make a backup of the iPod by connecting the iPod to the computer and right clicking on the iPOd under Devices in iTunes.
- Restore the iPod from backup and restore as necessary. -
Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help…
Many thanks.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Itunes will not stay close ever since I updated to 10.5.3 version. I try to close program and it pops right back up! The only way to close is open tack manager and stop the itunes.exe and the itunes.help then it will stay close. I did a system restore back to the earlier version of itunes but problem presisted. I finally did the task manager again and downloaded the update to 10.5.3 and this seemed to resolve the problem for awhile but now it is back! Is anybody else experiencing this problem? and where you able to correct it? I'm running Windows 7 64 bit have never had a problem with anything till now. I ran scans of my machine no viruses.
Hi,
i have exactely the same problem.
After the update to v10.5.3 iTunes isn't shutting down anymore. I have this error on various Windows versions (XP SP3, Win7 x86, Win7 x64.
On my private Notebook v10.5.2.11 still works! I won't update iTunes there - not even for a test .
/Tom
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