NM-CE-20 Content module - upgrade procedure and ftp help

Our netmodule has been successfully installed and working. Its currently running 4.2.3 and we would like to upgrade it the latest 5.1.9.5 rev. I cannot find a working procedure for doing this. When I attempt to ftp into the module's IP I get a error stating it can't set guest priviledges. When telneting into the module and doing a "DIR" I get: nothing. Anyone help me out? Is upgrading to the 5.x supported?
Brian

To see if the version you want is supported with this hardware, check the release note
http://www.cisco.com/en/US/products/sw/conntsw/ps491/prod_release_note09186a00802664f0.html#wp107167
Looks like the 20G module is not listed.
However it is supported in 5.0.15
http://www.cisco.com/en/US/products/sw/conntsw/ps491/prod_release_note09186a0080234dcc.html#wp42371
The upgrade procedure is the same for any ACNS device.
So, follow the procedure described at :
http://www.cisco.com/en/US/products/sw/conntsw/ps491/products_configuration_guide_chapter09186a0080131e84.html#1041204
Regards,
Gilles.

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Hi,
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