Nm-nam - Failed to generate scheduled report

Hello,
I am using an nm-nam in a 3845 running v3.6(1b)and I receive this error: Failed to generate scheduled report for report Top Conversations when I try to run a scheduled report at a specific time of the day. I am using the external dns name of the mx record for the mail server. I receive a test email message but I do not receive the scheduled report.
thanks

Here is the URL for the  Creating and Viewing Reports  for the NAM
Follow the guide it may help you
http://www.cisco.com/en/US/docs/net_mgmt/network_analysis_module_software/3.5/user/guide/report.html">http://www.cisco.com/en/US/docs/net_mgmt/network_analysis_module_software/3.5/user/guide/report.html

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