No $25 rewards points for LG G4 Purchase

I purchased an AT&T LG G4 on 6/9, and was told I would receive $25 in rewards points if I signed up for a rewards account at the time of purchase. I've seen where it would take up to 20 days for the points to show up in my account, but it has now been 20 days and I don't see those points.

Greetings danbiehl, and welcome to the Best Buy forum,
It appears you may have read some of my other forum posts regarding the current promotional offer where I say it can usually take up to 20 days for points to officially post to a member's account.  You may also have noticed that I offered to review the account for any member that purchased an eligible smartphone while the offer was valid if the $25 bonus certificate (1,250 points = $25) did not post after 20 days.  All a member would need to do is send me a private message by clicking on the blue button in my signature labeled "Private Message."
After looking over your account, it would appear to me that the AT&T LG G4 smartphone you purchased should qualify for the bonus certificate.  To ensure that your account is up-to-date, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.  Any member that reads this and has not received their bonus points after 20 days can feel free to send me a private message and I will see what I can do to help.
Thank you for posting and for being a member of the My Best Buy™ program.

Similar Messages

  • Rewards point for ebay purchase

    Hi I just bought a couple of PSN cards on ebay, from the official bestbuy account. Can I get rewards points for this purchase?

    Hello again d3sm0nd,
    I hope that you are enjoying your Wednesday morning.
    That is a great question!  As far as I know, a purchase made from the Best Buy eBay Store is not eligible for points because Best Buy on eBay is not associated with the My Best Buy™ program.  It would almost be like the products that are sold through our online Marketplace, which are also not eligible for points.  I have provided a link to the Best Buy eBay Store FAQ below if you have any additional questions.
    Best Buy eBay Store - FAQ
    Thank your for posting to the forum and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • J1IS (After GI in STO Process) will reward points for any helpful answers

    Dear Gurus,
    After Goods Issuance of Stock Transfer Order:
    I did a capturing and posting of Excise Invoice referencing the Goods
    Issuance Material Document (of STO) using transaction J1IS. Excise
    Document is created succesfully and displayed in the pop up message,
    but FI document is not displayed in the pop up message (but it actually
    got created in the system).
    The pop up message looks like this:
    "Excise invoice 001020026 generated. FI document is ."
    Is there a SAP note to enable the FI document number to be displayed in
    the pop up message?
    Will reward points for any helpful answers.
    Thanks,
    Jules

    Resolved with SAP's help:
    Run transaction FIBF.
    On the menu click on - Settings -> Products -> of a Partner -> Activate
    here maintain a new entry:
    Product Partner
    CIN INDIA

  • Reward Points for pre-order $?

    I pre-ordered Sunset Overdrive the day before release and also started a new GCU membership either before or after that transaction.  I placed $5 on the game since the 20% discount for GCU wouldn't apply to until pick up so I couldn't accurately pay off the game as part of my pre-order.
    Upon picking up my copy I received the $5 off the post 20% discount (and an additional $2.50 came off from an old BB store credit I had).  My final for the game itself was $40.46.  There were a few other items on the receipt that granted some points toward my next gift card but if you add the total for my entire receipt that was paid out (not uncliding the store credit.  Instead of receiving $45.25 worth of points I received just the $40 worth of points and my original pre-order purchase it reflecting zero points earned.  Both transactions are reading as Pending still so I'm not sure if that's the problem or what.  I'm  concerned that if I had paid $40 worth of pre-order and my final pickup out of pocket cost was like $1-2 would I only have received $2 worth of points?  If so I'll never spend more than $5 for a pre-order and the victory pre-order $10 credit you want to lure us in with turns out to be $5 only.
    Just curious to if the pre-order value (when actual cash and not a trade in or trade credit) will count for points after all the transactions go from pending to final.
    Solved!
    Go to Solution.

    Hello Laronvas,
    Enuf is correct on both counts: it typically takes 15-20 days for points to post, and no points are earned for portions of purchases paid for using gift cards, store credit or reward certificates as payment. For full details though you may want to check out our My Best Buy program FAQ, available here.
    Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • No points for black friday purchase?

    So on black friday, I purchased 2 digital slr cameras, at a cost of a little over $950. I got an email today about my points so I went to go check and my purchase shows at 0 points earned, when it should have been 950 points. I do not understand why this was. I do know that they were having problems with the computer (couldnt look up best buy rewards and had to run cards manually), but the cashier said that I should automatically get the 950 points. What do I need to do to fix this?

    Good morning naquadah,
    Welcome to the Best Buy forum, and thank you for posting!
    I attempted to review your My Best Buy™ account, but was unable to do so using the email address you registered with the forum.  Did you charge that purchase to a Best Buy credit card or MasterCard?  If so, did you select a promotional financing offer?  Unless you paid for the entire purchase with gift cards and certificates, then that is the most likely reason why zero points were awarded.  Based on the Program Terms, a purchase that is applied to a promotional financing offer does NOT qualify for points.
    While the purchase may not qualify for points because it was applied to a promotional financing offer, it should still count towards reaching Elite and Elite Plus status during the 2014 calendar year.  I would like to review your My Best Buy™ account so that I can confirm exactly why you were awarded zero points, so I will be sending you a private message.  To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
    My Best Buy™ Points and Promotional Financing
    I hope you have a great day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Reward Point for providing document for TREX able to search from Documentum

    Hi all,
    I am in need of documents for documentum integration with EP 6.0
    I want to make TREX to be able to search from Documentum.
    Sender will get the reward points.
    Thanks in advance.

    Karan,
    Documentum contains a brief overview of TREX configuration in teh Content services for SAP.
    Documentum provides a tool call Content SErvices fo SAP Portal - Repository Manager.  This software is used to creaet a seamless integration KM / TREX with Documentum.   In my opinion the product is pretty good.
    You will find the documentation you're lookign for on the EMC/Documentum website powerlink.emc.com:
    Content Services for SAP Portal - Repository Manager Release Notes,
    Content Services for SAP Portal - Repository Manager Installation,
    Content Services for SAP Portal - Repository Manager Administrator

  • Reward Point for providing Certification Exam: EP & WAS Java study material

    Hi, SDN.
    I need some study materials on SAP EP training classes and TechEd classes to prepare for the Cert. Exam: Enterprise Portal Developer and Web AS Focus Java.
    Thanks for your help.
    Points will be rewarded.
    Kent

    hi richa,
    can you please forward the study material on
    [removed by moderator]
    regards,
    Sujay Kulkarni

  • Not receiving double rewards points for transactions

    Hello, I tried to send a private message to Blake_BBY to address this before I posted on here, but I haven't heard a response yet. I noticed I have two recent transactions, one in store and one online, that aren't showing double points. I have other transactions from a few weeks ago that successfully added double points, but not these for some reason. Not the biggest deal, it's only about 35 total points missing, but just wanted to see if I was missing something somewhere. Thanks,James

    Hello Jcparks1229,
    I apologize for the delayed response.  I was able to locate your account and it does appear a few transactions are still pending to be processed to your My Best Buy account.  Please allow 15-20 business days from the final transaction for the points to be allocated. 
     

  • Xml Forms Render trouble, reward points for this.

    My Xml News are arranged and shows asynchronosly, i need arrange them by date.

    Hi Dominic,
    yes, that is possible. You can use several extensions. E.g read the room-name, then use the extension 'on createRoom', give it the name of the room (which is the result of the previous extension) etc. If you want, you can give me your e-mail-address and I can send you an example of a mapping-plan doing a similar thing
    Kind reagrds
    Karin

  • My order has shipped and I've received part of it, but NO REWARD POINTS yet????

    As the Subject points out, I haven't received the points yet and the website says the points are not rewarded until after shipping.  I'm just wondering where they are?  I have only one account, I logged into the store site prior to purchase, I have only one card, The Sony Financial Services Card which I used to purchase Sony's brand new 4K tv. My Sony account/Sony Reward Points were already linked as I've already received/used Sony Reward Points prior to this purchase of the 4K TV.  So what could be wrong?  Why am I not showing any points for this latest purchase of the TV & 4K video player (they're running a special for a free 4K video player for the purchase of the tv I got, and I have already received the 4K Video Player)? I'm set to receive the shipment of the TV tomorrow between 10am-2pm Central.
    Anyone have any ideas as to what may be going on?
    Thank you for your time.

    Hi Lonnie! It would be best to contact Sony Rewards here for further assistance. Thanks! 
    If my post answers your question, please mark it as "Accept as Solution"
    http://bit.ly/LapMagWin

  • Bring Back Marketplace Reward Points & Reimburse Back Points.

    I have to say, that I am really upset with Best Buy with them changing their status of NOT getting rewarded for ordering item thru Marketplace. I have ALWAYS order items thru best buy and thru Marketplace, NOw we don't get rewarded for ordering items that are on the best but website that goes to a 3rd party site.  I truly believe they need to look over this issue again and reinstate that Best Buy customers will get rewarded for ordering items thru best buy Marketplace. This is like saying to sign up to a club membership but can't have the goods that comes with signing up.  I believe I will have to start looking for another electronic place to order my items. Best Buy never have my items listed under Best Buy, they are always under Marketplace. With that, I am the one that is losing out.  I would like to have the favor and speak with the department that handles the reward points and tell them that they will start losing customers if they don't reinstate the reward points for buying items thru the  Marketplace.

    Allan-BBY,YES BESTBUY did award customers when they purchased thru Marketplace, II have the proof, it you like to see it. Bestbuy stopped awarding customers on 06/19/2014., Even Derek-BBY replyed back and stated that date also. I am a customer that buys alot of items thru the Marketplace. I am very upset because I would rack up alot of points since 06/19/2014, however, those purchases doesn't count towards my award account. It make me as a Bestbuy customer, very upset and want to get my items somewhere else. Here is what Derek-BBY said:I can imagine feeling disappointed if you have placed orders through the Best Buy Marketplace in the past and have since come to find out that points are no longer awarded for those orders.  As of 6/19/2014, any order placed through our online Marketplace will not qualify for points.  Your feedback is greatly appreciated, and I will make sure that it is made visible to our My Best Buy program team. I would like to see if reinstated along with getting my award points since 06/19/2014.

  • Reward Points and special financing....unable to use together

    We just recently purchased a refrigerator and Sonos Home Theater system.  I am now finding out that we did not earn any rewards becasue we used the 18 month financing option.  I am extremely disapointed in Best Buy.  When we bought the refrigerator at the store we were never told we would not earn rewards.  Then we we purchased our Sonos system online we were not told either.  The only reason why we bought the system now is becasue we received an email about earning 3x rewards.  If we would have know we would have held out on purchasing right now.  When I called customer service I was told it is a Best Buy policy that you cannot earn points and use special financing.  We have been purchasng items from Best Buy for 20years and have never had this issue.  She offered to give me 500 points for my first purchase but could not do anything for my 2nd purchase.  When I asked to speak to a supervisor I was on hold for 15 minutes before I finally hung up.  I am so frustrated....I think we will be returning the system to Best Buy as this was false advertising.  No where in my email did it give any restrictions about financing nor when we checked out did it tel us that.  Shame on you Best Buy....you have just lost a very loyal customer.

    Hi mattwarr,
    Welcome to the Best Buy forum!
    The points our members can earn from using their Best Buy credit card or any other qualifying form of payment (credit, debit, cash, check) are one in the same.  They are all part of the My Best Buy program (formerly known as Reward Zone), and as of 7/31/2013, a member can choose between either receiving points for their purchase OR taking advantage of a promotional financing offer, but not both.  While the computer you purchased may not qualify for points, it should still count towards you reaching Elite and Elite Plus status.
    I have provided a link below that should provide a bit more information; however, I am going to send you a private message to see if there are perhaps any other questions that I can help answer.  To check your private messages, you would want to login to the forum and click on the yellow envelope at the top of the page.  I look forward to further speaking with you.
    My Best Buy™ Points and Promotional Financing
    Thank you for posting, and I hope you enjoy your new MacBook!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • GCU extra Rewards points received but no discount online

    Like countless others I've been to the store multiple times with GCU gift card. The associate at the store told me that my membership was activated this past time I went in, but I noticed that it still doesn't appear online. I have recieved 2x Rewards points for every video game purchase I made in December, but still don't get the discount when I put things in my cart.
    Can someone please check my membership status and let me know if I need to go back into the store again, and if so tell me exactly what I need to tell the associate? I can't exchange the cards because none of the stores in my area have the normal blue card, only the gift card.
    Thank you.

    Hello thefizzle656,
    While it sounds like you certainly had your share of difficulties with activating your newly purchased Gamers Club Unlocked (GCU) membership, I’m very happy to hear that you were able to get this sorted out. With that said, there is absolutely no reason this should have taken you three trips, if that was the case. Our stores should be privy to how these activations work when buying the Gifting Card option of GCU and it sounds like this definitely wasn’t the case. I do apologize for the time you had to spend on this, especially since it should have been activated during your first visit.
    Thanks for sharing your feedback with us here on the forums and I hope you enjoy the benefits of GCU! Please don’t hesitate to let us know if you need any assistance in the future.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Destiny - $10 Reward Certificate for Pre-order and Purchase

    So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate. 
    I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
    Promo Link
    Solved!
    Go to Solution.

    Hi JBROWN52,
    Congratulations on securing a copy of the Limited Edition of Destiny!
    I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
    Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
    Cheers,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Never Received Points for an Ipad Air Purchase even When No Financing Was Choosen

    I'm hoping to find resolution on this matter, so I'm posting it here. I did call customer service many times and to no avail. as well as the credit card company. It was just a waste of time and I was frustrated at the lack of knowledge (I was told different things), the wait time, and their lack of effort to help you. In my last call, they gave me a claim number as they will let the back office research it. I read a post that the back office was no help as well, so I'm posting it here.
    I ordered an Ipad Air online at a store last June 2014 and at the same time I applied for the credit card with a membership in your program. The guy who helped me told me that I will earn points with purchases and can convert it to a reward certificate to use. Points doesn't expire but when converted to certificate, the certificate does. Anyway, last week I went to purchase something fron Best Buy and ask for my points balance. The lady told me that I don't have a reward certificate, but said I have to open an account online to check my points. I opened an account online and to my surprised I didn't get any points for my purchase. I called your customer service and was told that my purchase was already more than 3 months and too late to report missing points, One customer service told me, it needs to be reported within 6 months. One was even rude and blamed me for not checking and that I should just let it go and stop wasting my time and that sometimes, even when you use your credit card, it fails to attached the purchase. Best Buy Customer Service is really something! I called the credit card customer service and asked why my purchase was not attached to my membership ID when I use my credit card. I was trasferred to the Rewards customer service and was told that points were not given because I choose Zero Financing. I told her  that I choose No Financing and was eligible for double points as stated in my receipt. She put me on hold and consult a specialist. She told me that I choose Zero Finacing and I said that's not true. She trasferred me to the credit card customer service to verify and I told her to stay in the line. She hanged up before the credit card customer service confirmed that I had no financing ( I paid in full when I got my statement). I called the Rewards customer service who opened a claim and told me that the back office will research my claim. At this point, I'm not hopeful, so I'm hoping somebody can help me. It does state in my receipt that I choose No Financing for double reward points.  

    Hello udgbbuy,
    Welcome to the Best Buy forum, and thank you for posting.
    Before we get to the heart of the matter at hand, I would strongly suggest saving yourself the time and not calling Citibank again because they have no say over the My Best Buy program.  I would also suggest that you read over the Program Terms because whatever information you may have been told is not exactly correct.  A certificate will be automatically issued based on your certificate preference (defaults at $5) and points can be forfeited if an account goes 12 consecutive months without activity.
    With that out of the way, I can confirm that the iPad you ordered back in June 2014 did post to your My Best Buy account.  You should be able to see that order by logging into your My Best Buy account and scrolling your purchase history back to 2014; however, you were not awarded any points because the iPad was applied to a 12 month promotional financing offer.  As you have come to find out, any purchases that are applied to a promotional financing offer do not qualify for points (base or bonus).
    I do want to apologize for any inconvenience you may have experienced, as you should not have had to spend so much time on the phone trying to get all of this figured out.  I am going to send you a private message so that I can gather some additional information and to go over your My Best Buy account with you.  To check your private messages, you will want to log into the forum and click on the little yellow envelope icon located at the top of the page.
    My Best Buy™ Points and Promotional Financing
    I hope that you enjoy the rest of your Monday.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

Maybe you are looking for