No able to open hierarchy variable in production system

Question

Hi,
    I've have a strange issue in my BEX analyzer 3.5, i have kept product center hierarchy as one of the selection variable for my query, when i click the "Input help" button on my product hierarchy variable, its not opening the window were we can select values, instead of that it keeps on processing for a very long time until we click cancel button and i also checked for other variables by clicking the "input help" button others working fine, wheni try this same query in my testing system it is working fine,  Plz resolve my issue
Thanks
Satish

Answer 1

<div class="jive-quote">Hi,
I've have a strange issue in my BEX analyzer 3.5, i have kept product center hierarchy as one of the selection variable for my query, when i click the "Input help" button on my product hierarchy variable, its not opening the window were we can select values, instead of that it keeps on processing for a very long time until we click cancel button and i also checked for other variables by clicking the "input help" button others working fine, wheni try this same query in my testing system it is working fine,</div>
I am not pretty much sure about this issue, but what i understand is that, when you try to open input help, the system is trying to display all the possible product hierarchy values, which i suppose the system is unable to display, as your hierarchy may have many nodes.
Just give a try, you said your testing system has no issue regarding this, just have a view on hierarchy attribute settings in maintain hierarchy option of product center hierarchy, compare the node level drill down at initial in both the systems. I think in testing system node level drill down may be less, and in ur current system it might be more.
Hope this may help you somewhere towards finding the solution.
Regards
Jeeth
Edited by: Jeeth_P on Feb 18, 2012 9:12 PM