No access iCloud mail
Hi,
Have not had access to my ICloud mail for 12 hours now !!! Have talked to nice people att Applecare several times but they cant find any solution. 12 hours is a really long time and I feel quite disapointed. Does anyone else have any idea of any solution?
It's down for me as well, however this is one of those server-side situations where Apple just has to figure out what is going wrong and fix it. There isn't a solution per say that any of us can do but wait it out. It's annoying, but these things happen. Remember, they have a huge event tomorrow which might be contributing to this outage.
Similar Messages
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Login error when trying to access iCloud Mail
I am receiving the following error when trying to access iCloud Mail. All other iCloud services are functioning.
IS FATAL
true
APPLICATION NAME
mail
TITLE
Mail could not be loaded
MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.
LOG
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: MAIL in main()
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: Creating local CK.User object
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: Creating local CK.AccountPreferences object
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=523F12B2-FC11-4D72-952C-A9AA1C424022&dsid=103705688, headers: Content-Type=text/plain, body: (omitted)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1425991198034/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Central"}
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: -> entering "6.2.2 No Content"
Tue, 10 Mar 2015 12:39:58 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:null
Redirect Count:1
Timeout Redirect Count:1
ResponseText:
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=523F12B2-FC11-4D72-952C-A9AA1C424022&dsid=103705688, headers: Content-Type=text/plain, body: (omitted)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1425991198034/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Central"}
Tue, 10 Mar 2015 12:39:58 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: ,
this._redirectCount: 1
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: <-- Response 2: 0 (72ms), headers: body: (empty)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1425991198034/1,httpStatus: 0,round trip time: 71ms, wmsid: null
Tue, 10 Mar 2015 12:39:58 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Tue, 10 Mar 2015 12:39:58 GMT: ERROR: Bootstrap error: Preferences.RefreshError
TYPE
server
APP STATECHART
SC.Statechart:sc1030
initialized: true
name: cloudos-statechart
current-states: [
active.springboard.displayingSpringboard.springboard
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
15B.169e9f7
TIME
Tue Mar 10 2015 07:40:01 GMT-0500 (CDT) (1425991201489)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
DSID
103705688
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: MAIL in main()
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: Creating local CK.User object
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: Creating local CK.AccountPreferences object
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=523F12B2-FC11-4D72-952C-A9AA1C424022&dsid=103705688, headers: Content-Type=text/plain, body: (omitted)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1425991198034/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Central"}
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: -> entering "6.2.2 No Content"
Tue, 10 Mar 2015 12:39:58 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:null
Redirect Count:1
Timeout Redirect Count:1
ResponseText:
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=523F12B2-FC11-4D72-952C-A9AA1C424022&dsid=103705688, headers: Content-Type=text/plain, body: (omitted)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1425991198034/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Central"}
Tue, 10 Mar 2015 12:39:58 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: ,
this._redirectCount: 1
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: <-- Response 2: 0 (72ms), headers: body: (empty)
Tue, 10 Mar 2015 12:39:58 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1425991198034/1,httpStatus: 0,round trip time: 71ms, wmsid: null
Tue, 10 Mar 2015 12:39:58 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Tue, 10 Mar 2015 12:39:58 GMT: ERROR: Bootstrap error: Preferences.RefreshErrorAfter activatin iCloud, my dotMac account wouldn't retrieve mail anymore. It kept saying that my username or password were not good. No matter how many times I tried, I couldn't restore the service.
Here's how I got it working again.
Apparently my 6 letter password is no longer acceptable. You need to update it to an 8 letter password that includes numbers and capital letters.
So I went to https://iforgot.apple.com and asked to reset my password.
Because I could still get my emails logging into iCloud with Safari, I responded to Apple's email, and created a stronger password.
Than I updated the passwords on my computer's Mail program, iPhone, and iPad (and of course everything else, iTunes, etc.).
That was it!
Everything works as normal again, I even was finally able to synchronize calendars over different computers again.
Try it out, it could be your issue as well. -
No Longer Possible to Access iCloud Mail on Third Party Mac
Something has changed recently. It is no longer possible to access iCloud mail on a third party mac via web browser
This afternoon, I tried to do so on my daughter's iMac - and the system wanted me to set up iCloud rather than letting me access Mail (or any other iCloud services for that matter) instead. Tried different browsers, change of login account on the computer. All to no avail. Have to set up iCloud on the computer. Which means either logging my daughter out, or creating a whole new identity for the purpose. This entirely defeats the notion of the simple webmail interface - and indeed makes Pages, Calendar, etc inaccessible unless on your own computer, or one that you have used to set up an iCloud account. Not something that you want to do in an internet cafe or an airport lounge.
Two sets of Chat Support sessions later, with the problem being hinted to be probably due to "my daughter's computer (!!???)", no satisfaction
I am now in the airport, trying to still access my iCloud mail through a web browser. Same nonsense about setting up iCloud before I can access my iCloud mail via the web through a browser.
Apple, this was one of the advantages of iCloud that I, as a regular traveller, have found useful in the past. Today I have wasted well over an hour on something that is clearly an error in the logic of how people will be using iCloud - possibly a "feature" of Mavericks?
Please bring back simple and straightforward access to iCloud mail via web browser, so that I can once again access my mail from any third party computer.
Thanks
NicExcellent, well done. I have to say that talktalk were useless, they repeatedly sent me instructions for setting up an emil account and did not seem able to understand that it was the login that would not work. Thank you.
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I cannot access Icloud mail on my Macbookpro or my IPad. It worked intil about a week ago. Nothing has changed.
The message is that the password is wrong. How do I correct this or chandge Icloud mail password?I can login to Icloud and access allthe other features.
I cannot access mail from Icloud, Ipad or Macbook Pro -
Can't access iCloud mail or contacts from PC
I can't access my iCloud emails or contacts from my home PC (Windows 7). iCloud.com either returns an error message or else fails to respond at all.
All other sites I try are behaving normally, so it would appear to be an iCloud problem rather than anything at my end.
Here is the error message I get from iCloud:
"Mail could not be loaded
"There was a problem loading the application due to a possible network error or missing resources. Please try again.
"Details
"By clicking 'send to Apple' you agree that Apple will collect and use this information..."
I have tried this many times. I either get this error message, or else nothing at all happens. All other web sites work fine. I have no other problems with my PC in any application, so this is almost certainly a problem with iCloud. Until it is solved, iCloud is nearly useless to me, as I can only use it from one device, my iPad. On my PC, I reach iCloud by clicking on the link within the iCloud application.
I would greatly appreciate some help in dealing with this problem in accessing iCloud from my PC. (No Mac-based solutions, please: I don't have one.)Today this worked for the first time on my PC, at last. Had just updated iCloud software to version 2.1.2 - could this have affected the operation of the web site on my computer? Seems odd. Anyway, nice that it finally works. Suggest others who have the same problem try this.
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Cant access iCloud mail, and it won't remember my password on iPhone
Hello,
I cant access icloud through my web browser, it keeps saying:
ORIGIN
server
TYPE
error
BUILDNUMBER
1FCS29.34215
TIME
Tue Nov 15 2011 11:23:32 GMT+0000 (GMT) (1321356212070)
HOST
www.icloud.com
USERAGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/535.8 (KHTML, like Gecko) Chrome/17.0.938.0 Safari/535.8
PRSID
75076771
RECENTLOGMESSAGES
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: MAIL in main()
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: --> Request 1: POST to https://p06-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: Request out: /wm/preference-list-->1321356207099/1
params: {"locale":"en-us","timeZone":"Europe/London"}
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: SC.Object:sc1074:dispatch('load content')
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: SC.Module: Attempting to load 'addresses'
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1FCS29/javascript.js'
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: SC.Object:sc3102:initStatechart()
Tue, 15 Nov 2011 11:23:27 GMT: DEBUG: -> entering "9 Address List Not Visible"
Tue, 15 Nov 2011 11:23:28 GMT: DEBUG: --> Request 2: GET to https://p06-contactsws.icloud.com:443/co/addressbook/?order=first,last&locale=en _US, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:28 GMT: DEBUG: SC.Module: Module 'addresses' finished loading.
Tue, 15 Nov 2011 11:23:28 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.
Tue, 15 Nov 2011 11:23:28 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.
Tue, 15 Nov 2011 11:23:28 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Tue, 15 Nov 2011 11:23:28 GMT: DEBUG: <-- Response 2: 200 (460ms, suspended for 340ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Tue, 15 Nov 2011 11:23:28 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:1
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: --> Request 3: POST to https://p06-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Request out: /wm/preference-list-->1321356207099/1
params: {"locale":"en-us","timeZone":"Europe/London"}
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:2
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: --> Request 4: POST to https://p06-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Request out: /wm/preference-list-->1321356207099/1
params: {"locale":"en-us","timeZone":"Europe/London"}
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:3
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: --> Request 5: POST to https://p06-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Request out: /wm/preference-list-->1321356207099/1
params: {"locale":"en-us","timeZone":"Europe/London"}
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:4
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: --> Request 6: POST to https://p06-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Request out: /wm/preference-list-->1321356207099/1
params: {"locale":"en-us","timeZone":"Europe/London"}
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Got HTTP 0 : Redirecting request: /wm/preference : Redirect count:5
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: --> Request 7: POST to https://p06-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Request out: /wm/preference-list-->1321356207099/1
params: {"locale":"en-us","timeZone":"Europe/London"}
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: willReceive: Status:0, Request:/wm/preference
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: <-- Response 7: 0 (4ms), headers: body: (empty)
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: Request in: /wm/preference-list-->1321356207099/1,0,3ms
Tue, 15 Nov 2011 11:23:30 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/0/guid=serverPrefsGuid
Tue, 15 Nov 2011 11:23:30 GMT: ERROR: CoreMail handled error 13002 before exiting Mail
Also, iCloud keeps forgetting my password on iphone and makes it unable to collect email...
Any thoughts?Yes, fortunately it suddenly started working again. I'm not really sure what (if anything) I did. In any case I used the password reset function on http://iforgot.apple.com/ a few times, maybe that's what fixed the problem in my case.
-
Hi. I setup iCloud on my new iPad (3). I'm the only one using it. I created an iCloud email @me.com. However, I don't know how I can check that me.com email. When I go to iCloud.com, it only says Set Up iCloud on this device. I have done that. How can I log in? It's not as if I'm using another's iPad.. Pls help. Thanks! : )
To check your emails use the "Mail" app on your iPad, new messages will be pushed automatically.
Note: You can only access your mail at iCloud.com using a computer. -
Cannot access iCloud mail via Mail.app
Starting this afternoon, I have not been able to access my iCloud mail via the Mail.app program on my iMac. I am, however, able to access my iCloud mail via my iPod touch. Is anyone having a similar problem?
I'm trying to fix this on my husband's Windows 7 machine. Same problem. Rotating gear, page never loads. Would appreciate guidance.
Thanks!
Barb -
Was getting ICloud mail then it stopped. Icons next to ICloud on my mac mail say it's a netweork error. I tried deleting the iCloud account several times and reentering it but it always leaves out the info that goes into the "incoming server" box and there is no way to manually enter it as the box is grayed out.
Sign out of iCloud (system preference>iCloud) reboot and sign back in.
-
Can't access iCloud mail on any device
Not on macbook pro, not on iphone, not on web browser through icloud.com.
I can access my contacts and calendar on the browser but mail is not working. It says Origin Server Type Error when I try to access mail.Hi jkuet21226,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. -
Can't access iCloud mails from any location
Hello,
for a couple of days I am not able to access my iCloud ( @me.com ) mails from any location. I've already tried it on Apple Mail, iCloud.com via Mac and PC and Mail.app on iPad 5.0.1. Here are two screenshots:
I appreciate any help.
ThanksThis should read 'iCloud', not 'MobileMe' - it looks as if your Mail application is still trying to access the MobileMe server after you've migrated. However if you have migrated it should be available at icloud.com.
What operating system are you using on your Mac? did you migrate your MobileMe account at http://me.com/move ? You could check the Mail server settings and see if they conform with these:
http://support.apple.com/kb/HT4864 -
How do I access iCloud mail via Safari on iPad?
I need to find old emails in my iCloud account. If I search on the iPad, the search doesn't seem to go as far back as I need and the older emails don't appear. I tried going www.icloud.com but it redirects to a page telling me how to install iCloud on the iPad... Any clues? Thank you very much!
You need to change iCab's configuation so it presents itself to iCloud.com as a Desktop Browser so it lets you access the full iCloud.com.
I believe you can do it from its Settings under Browser ID or something similar. Set it to a Desktop Browser.
http://appletoolbox.com/2012/05/how-do-i-view-full-version-of-a-web-site-instead -of-mobile-version-on-ipad/ -
HT4759 How to use mail.app in Leopard to access iCloud mail account
Mail.app stopped downloading new mail from my MobileMe account. I had transferred it all to iCloud as instructed, but since I had seen no instructions on changing anything in Mail.app (I'm running Leopard), I thought things should still just work.
I got the new IMAP server name (imap.mail.me.com) from this site, and pasted it into the account information for the MobileMe account in Mail.app, and saved it. The account still could not connect. I checked the settings and found that Mail.app had changed the server back to mail.mac.com. It has done this several times as I've tried to change the server.
Now what? I'm about ready to look for an XML file to edit.
Thanks!Delete the MobileMe account in Mail and follow these setup instructions:
Entering iCloud email settings manually in Snow Leopard or Leopard
These include the server settings linked to above but you may find the illustrations helpful: and you should start by deleting the old account, not trying to amend it. This won't affect the emails on the server. -
I can't access Icloud mail or anything from my pc. Just keeps trying to sign in.
I cannot sign in to icoud on my pc. I am running windows 7 and when I go to my browser to icloud.com the page comes up but keeps spinning and never lets the sign in window come up. I have uninstalled and reinstalled several times with restarting my computer. I am signed in on the control panel. Is anyone experiencing issues with icloud page. I can successfully sign in on every other computer in the house including an identical computer to mine. Any suggestions?
1. First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
2. Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
3. If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing. -
Just installed os x 10.8.3 and can no longer access icloud.
I can no longer access icloud, mail, etc. after updating to 10.8.3. On the other hand, I seem to be okay on my iphone. Anyone else have this problem or any ideas.
ThanksHello Alex,
Your problem appears to be different than what I experienced, which was a complete inability to access iCloud mail. That issue is resolved for me now. Here's what I did, but frankly I don't know why this worked. I'm not sure if it was all a coincidence and that the iCloud fix was rolled out to different countries at different times.
On my MacPro, from 10.8.2 with mail working correctly:
1. deleted the iCloud account from Mail
2. updated to 10.8.3
3. signed out of iCloud in Preferences and signed back in
4. readded the iCloud account in Mail (ensuring of course that the id and passwords are correct)
Again, I don't know why it worked but it did. With this done, I repeated the process on my MacBook with success. You can see if this works for you, but this is all I can offer as help.
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