No access to DVD Drive - error code 38

The driver update published 07/07/08 at 23:59 was installed on my system as directed by Toshiba Tempo but on restarting my machine I have error 38 (according to Vista) that prevents the new driver installing as the old driver is resident in memory..?? Effectively this means that I cannot access or see my DVD drive anymore other than in the Device Manager page of Control Panel. The rollback driver option is not available, possibly as it was a firmware update. The message in the Device Properties page is as follows:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The updatre installed was frmwre-20080707134447. It includes an Adobe document that tells you what to do and how to ensure that your drive requires updating, all of which was easy to follow and tied in with my machine.
I have tried uninstalling the device and driver, but each time I reload it the same error occurs.
I am really unimpressed and fairly annoyed, as this is a Toshiba recommended firmware update done using their Tempo system, any thoughts or advice welcome.
Thanks
Matt

Hi
Do you see a CD/DVD drive in the device manager?
If yes, then remove it from the device list.
Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook and check if the CD/DVD drive would functions again
Other details can be found here:
http://support.microsoft.com/kb/270008/en-us

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Dont worry it seems its just a registry issue.
First of all remove the CD/DVD drive from the device manager list.
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