No access to Zen Micro after firmware upgr

Can someone help me please? I've received my Zen Micro today and thought it would be a good idea to upgrade the firmware right at the start of using the player. I've installed 2.20.05 and the player appears as "Windows Portable Device" on my Windows XP machine.
Unfortunately I do not have access to the player. Neither directly in the explorer nor with Creative software!
What am I doing wrong?
Can I get rid of this firmware and downgrade to an older one?

I have the same problem, didn't find out how to solve the problem yet. but the player just don't work anymore on MY pc, if i try it on another pc, everything works fine. i reinstalled my windows and it still doesn't work at my pc. what can i do? is there an incompatibility with some hardware devices?
i forgot to say that u can't get rid off that new firmware on ur pc because it wouldn't recognize it. i could only do it on that other machine, but there has to be installed the zen media source. didn't tried it out because i like the way u can organize ur music over the windows explorer. i hope there will be a fix for that problem out soon.
did u already write an e-mail to the support?Message Edited by Audioslave on 0-09-2005 05:3 AM

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Nomad Explorer not detecting Nomad Jukebox Zen Xtra after firmware upgr

<blockquote dir="ltr">From the firmware thread: "The Creative drivers shouldn't make any difference. An MTP device is looking for the Windows Media Player 0 MTP driver (which is installed with WMP0)."[/quote]Is that why my updated Zen Xtras (40G and 60G) are no longer recognized by Nomad Explorer on Windows XP? XP sees them. MediaMonkey sees them (and can synch). (WMP0 is installed, but I haven't tried it.) Nomad Explorer (3.0.0, 22 Sep 2004) says nothing's detected. Is this because I'm still using the latest driver (2.0.00), which the Creative download site says only supports firmware below 2.00.00. (If so, interesting choice by Creative, making us downgrade the driver.)?I wouldn't care, but Nomad Explorer is the only way (I know of) to edit the devices' names and startup bitmaps. And I wouldn't even care so much about the bitmaps, but I really really want to edit the names so that I can tell them apart in MediaMonkey's list of devices. Can we still use Nomad Explorer? Which driver should I be using? Creative's download section is anything but clear:?2.0.00 (8 Oct 2006): Supports XP but the firmware must be below 2.00.00.
.30.03 (3 Sep 2005): Supports XP but was released before firmware 2.0.03, so does it support it's?There's also a legacy OS Driver for Windows 2000 (.0.00, 27 Feb 2006) which specifically says it supports PFS players. Is this what I need? Can we no longer use Nomad Explorer on XP (even though it's listed as a download)?

Thanks, but if the Nomad Explorer requires the suite to work, I'll just have to do without it. The Creative Suite is better than it used to be, but IMO it's still not as good as MediaMonkey. Still, Creative doesn't list the Suite as being required for Explorer to work, so I don't think that's it. From the Download page:?Requirements
Windows XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition<
Creative NOMAD Jukebox 2, 3, Zen, Zen USB2.0, Zen NX, Zen Xtra or Zen Touch<
I'll try the other driver tonight and see if that's it.
Message Edited by skst on 0-0-200702:57 PM

Zen Micro PlaysForSure firmware Help

I have Zen Micro with firmware .0.03 and I want to upgrade it, but I don't know which firmware I have to choose
May I choose firmware PlaysForSure 2.00.2e or firmware .02.05 ? Which is better? Or maybe I shouldn't upgrade my Zen and stay with .0.03 (it's stable)
And one more question: The PlaysForSure 2.00.2e firmware is stable and with no problems with it's?
pzdr
m4t30

m4t30 wrote:
but I still haven't answer for: WHY I have to use wmp 0? Only for listening music or maybe for transffering music to Zen?
And still how can I downgrade firmware?
. With the 2.xx.xx firmware it needs WMP 0 for the built in MTP, music management and DRM functionality that is enabled under the 2.xx.xx firmware. You also need XP because WMP0 is not supported under anything else.
2. If you have a .xx.xx firmware version on the player and are under Windows 2000 or anything other than XP the unit CAN NOT be upgraded to a 2.xx.xx firmware. The update will fail or quit if you attempt to update to a 2.xx.xx firmware on anything but XP. If you already have a 2.xx.xx firmware on the player it will nolonger be recognized on a Win2000 or less system. It is only useable on a an XP system at that point.
3. Once you have upgraded to the .02.05 firmware or the 2.xx.xx firmware you can only go back and forth between those two versions ( As long as you are on XP )

Zen Micro PlaysForSure firmware upgrade fatal error - RESOL

First, sorry about poor english!
When i tried to upgrade my Zen Micro to the latest firmware i got the following message: "Creative Zen Micro PlaysForSure Firmware Upgrade: This application only supports Windows XP platform with at least Service Pack installed." The executable name was: ZenMicroP4S_PCFW_L6_2_2_02.exe and yes i have Windows XP SP2 installed on my computer. (and on the other three computers, where i got the exact error message.)Message Edited by kaszast on 0-26-2006 08:37 AM

Dear Creative!
You screwed the upgrade program a bit, because it is works ONLY IN ENGLISH version on Windows XP. Shame! You are pushing me into the sea of warez...

Zen Micro not recognized by Creative software after firmware upgr

I had really old firmware, so I upgraded it to the latest version (2.2.02). Immediately after doing so, I noticed my Micro appears in Windows and is recognized by Windows Media Player (I'm using v0, not the new beta).
But it's not recognized by the Zen Micro Media Explorer or by the Creative MediaSource Organizer, which I was hoping to use to reconstruct my playlists easily. Explorer claims the player is not connected.
Upgrading my drivers (to .30.03) and Creative software (to 3.30.2) did not fix the problem.
Any suggestions? Thanks.

rs93,
You need to install the MTP plugin for MediaSource and also update your copy of the Zen Micro Media Explorer to a version that support the new firmware. All the above can be downloaded from the website.
Jason

Zen micro 5gb firmware prob

i have owned my zen micro for over 2 years, about a month ago my zen started freezing so i decided to reload the firmware. i accessed recovery mode fine and then clicked the reload firmware option. i had the latest firmware downloaded but i cant get the upgrade program to work. it says my zen is not connected even though it is. i really dont want to buy another player, is there a fix? i read that there is an issue with wmp but i didnt know if it was true. i do have wmp on my computer but i wasnt aware that there were any problems with it.
i have emailed creative tech support and while they replied quickly their suggestion did not help (get rid of all startup programs). im hoping someone in the forums has a suggestion.
help!
thanks

I HAVE FOUND A FIX
taken from a microsoft website
Rolling back to a previous version of the Player
Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, in Windows XP, you can roll back to the version of the Player that was previously on your computer.
You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.
Disconnect any portable music or video devices that might be attached to your computer.
2.
Click Start, and then click Control Panel.
3.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
4.
Click Windows Media Player , and then click Remove.
If Windows Media Player is not displayed in the list of currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Player , and then click Change/Remove.
5.
In each of the two confirmation dialog boxes that appear, click OK.
6.
When the rollback process is complete (it might take several minutes), click Restart.
7.
Click Start, and then click Control Panel.
8.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
9.
Click Windows Media Format Runtime, and then click Remove.
If Windows Media Format Runtime is not displayed in the list of currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Format Runtime, and then click Change/Remove.
If you installed a non-US English version of Windows Media Player , the instructions in the dialog boxes that are mentioned in steps 9, 0, and might appear in English.
0.
In the first confirmation dialog box that appears, click OK.
In the second confirmation dialog box that appears, select the Do you want to continue with the rollback? check box, and then click OK.
2.
When the rollback process is complete (it might take several minutes to complete), click Restart.
3.
Click Start, and then click Control Panel.
4.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
5.
Click Microsoft User-Mode Driver Framework Feature Pack .0.0, and then click Remove.
6.
Follow the instructions that appear in the Software Update Removal Wizard.
If the Wudf0000 confirmation dialog box appears, click Yes to continue. When the software removal process is complete (it might take several minutes to complete), click Finish.
Note If you remove Windows Media Player and the Windows Media Format Runtime, and then encounter error C00D27D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support."), you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 8922, "Update for Windows Media Digital Rights Management-enabled players."
You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.
then download the latest firmware file and run it.
WHAT IS VERY IMPORTANT TO KNOW
when i ran the update program it showed all the bars filled but then said the firmware update failed. apparently it didnt fail cuz its working right now. after u do all this u can reinstall wmp to sync ur files.
so heres the ste
ps.
uninstall wmp and the framework package
do the firmware update
reinstall wmp
i dont know if anyone ever suggested this but it worked for me
good luck everyone!
ps.
if i find that this fails later on then it is definately an issue with creatives firmware. ill keep u all posted

Zen Micro V2 Firmware probl

Hello-
I've had the Zen Micro for a few days and I loved it, until I upgraded to the new firmware (2.002 - PlaysForSure functionality) which makes it auto sync w/ WMP 0. I was excited about the possibility so I went ahead and upgraded and I have had multiple problems with the new firmware release. I was wondering if anyone else had encountered these, or if they are bugs that need to be worked out.
First, after upgrading I synced with WMP 0 and certain songs would transfer to 00% then would hang and I would get an error message in WMP 0 saying: The I/O operation has been aborted because of either a thread exit or an application request. Error code: 800703E3. This never happened before. After removing the songs that would cause this problem, I no longer get this message, but the prob still must be attributed to some change that occurred with the upgrade since the faulty songs transferred perfectly before upgrading.
Second, and more importantly, is the fact that songs are not being filed correctly on the Micro since the new firmware has been installed. All songs that do not contain information in the "Album" field of the ID tag are unaccessible now. If you select "Artist" in the Micro, the only songs available are those that are categorized by album. With the prior firmware, songs not tagged w/ info in the album field would automatically go in a section called <Unknown>. Now, they are not accessible at all. If I have an artist w/ one song on the Micro and the song doesn't have info in the album field on the ID tag, the artist is available but after selecting it I come to a blank screen on the Micro. I have also attributed this to the new firmware b/c I've reinstalled the older one and the filing system is back to normal and is fully functional.
If anyone has encountered these probs or come up w/ solutions let me know. I'd love to be able to utilize the auto sync features of WMP 0 but for now I'll manually sync and keep things in order on the Micro's side of things w/ the older firmware version. Thanks for any help/input.
Take care,
Craig

Bear with me as I lay out the problems/sequence of events:
- Got excited over the MTP support and upgraded. My laptop stopped recognizing the Zen
- Creative support thought that my MP0 maybe hosed; so I rollback and install MP0 again. No resolution.
- Went into to 'rescue mode' and wiped the disk clean
- Installed the old firmware; my laptop recognized the Zen
I pressed on and connected my Zen to a desktop and upgraded the firmware to MTP support (v2.x)
- I was able to sync with MP0 but frequently experienced problems with 'hang' during sync after 00%
- I disconnected the unit and MP0 aborted the sync
- Reconnect and sync would hang at the exact same song. Further, I noticed the following:
- Songs would sync up very fast (noticed around 800KB/S)
- The problem song would experience startup problems and would hang after reaching 00%
- I deleted the 'problem' song (which plays fine in MP0) and 'sync' continued without problems
- Created a playlist in MP0 which synced OK; but the Playlist is missing in Zen!!
Summary:
I think Creative released the f/w too early.

Zen Micro new firmware 2.00

I would strongly advise you only use this firmware update if only intend to use Windows Media Player. There are significant changes in the Zen Micro Media Explorer and you cannot use MediaSource if you update to this firmware.

Be sure to back up all the audio and data files on your Zen Micro before installing this firmware update as all content will be lost when you install the new firmware.

After installing the PlaysForSure/MTP firmware, use Windows Media? Player 0 to restore audio and/or data files to your player.
This firmware will currently ONLY work on Windows XP.
Installation of this firmware may take up to 5 minutes, and your device may reboot a number of times during installation. 
This firmware update adds "PlaysForSure" or Media Transfer Protocol (MTP) functionality to your Zen Micro. As a PlaysForSure/MTP-enabled device, your Zen Micro will be recognized on Microsoft? Windows? XP systems, without having to install drivers or software. Windows Media? Player 0 will be the primary application for content management between your Zen Micro and your computer.

PlaysForSure/MTP devices enable you to:

a.. Enjoy seamless support with any computer running Windows Media Player 0 and Windows XP - no drivers or software needed b.. Drag-and-drop songs or files to your player through Windows Explorer c.. Use Auto Sync and Windows Media Player 0 playlist support d.. Support future subscription-based online music services

PlaysForSure/MTP-enabled devices may:

a.. reduce the maximum number of media files because of additional memory requirements. b.. require software updates if you want to use any currently installed applications like Creative MediaSource, Zen Media Explorer, or other track management tools with your player.

NOTE: This release does not support all types of subscription-based online music services. There will be a future firmware release where all Windows Media Digital Rights Management (DRM) 0 features will be supported.
Download direct here.
Also, if you use it, make sure to download the new Zen Micro Media Explorer here as the previous version will not work with the new firmware.
Message Edited by SSR on 2-28-2004 09:09 PM

HEY CREATIVE ! BIG MISTAKE WITH v2 EXPLORER!! PLEASE MAKE IT LIKE HTE OLD ONE WHERE U CAN CHANGE THE ALBUMS/ARTISTS etc WITH OUT ACTALLY GOING INTO INDIVUAL FILES!!!

Creative MediaSource stopped recognizing my Zen Micro after.........

....... I downloaded the new firmware! Why is this?

LakeTahoeGuy wrote:OK, i downloaded that new driver, but the problem still exists! When the download finished it said I had to plug-in my device, which I did, but the only thing that happened was a window came up that id'd my Zen micro as "MTP Media Player" and said "Windows can perform the same action each time you connect this device. What do you want windows to do?" and i have 3 options "Sync your music using Napster", Synchronize media files to this device using Windows Media Player", and "Take no action". It gives me no option for Creative MediaSource!! It did not have this window pop up, nor did it ID my player as "MTP Media Player" prior to my downloading the new firmware onto my Player! What is going on?
If you launched MediaSource after you have installed the plugin that I mentioned, are you able to see your Zen Micro in MediaSource?

Creative Zen Micro(Original) Firmwar

Alright, well I've had this product for about 2-3 years now. It's worked until this point, I wanted to erase everything off of it. So I went into recovery mode. I accidently select reload firmware and now it's messed up. I've been looking around trying to download the firmware and putting it on there again. But, I open up the firmware upgrade. All it gives me "Your player is not connected, please connect your player". It is connected, just charging. I lost my cd. Don't know how to connect the player to my computer. Help?

PhoniexBoy wrote:
The same thing happened to me, except my songs were starting to mess up and so went to the Creative thing for the Zen and reformatted my Zen micro photo 8 g. Well after that the zen froze up at the Creative logo, so i tried formatting again from the recovery menu, and it didnt do anything, after that I realized i hadnt updated my firmware since i got in in like 2006, and that may be the problem. If you know of anything to help, your kindness would be gratefully appreciated.
Does your computer recognize the player? Have you got it to go beyond the Creative screen. Did you do cleanup >reboot after formatting player. If not then do that. Don't even think about firmware update until the computer will recognize it. Firmware update for the player can ONLY be done a computer running Xp with WMP0. Your hardri've may be failing so firmware update won't help that. If the player won't finish the scan disk & rebuilding library after the cleanup >reboot then it's a clear sign of failing or failed hardri've.

Zen Micro Photo Firmware 'Update Fail

Ive tried several things, several computers. The Zen will only boot to the firmware screen if not docked. If Docked the Zen can update but at the end, it will always say, 'Update Failed!'?I was wondering if this is the Motherboard, or the Hard-dri've. I dont hear any clicks or sounds from the hard dri've.

This all started a few days ago, the Zen was playing a nice track and then it turned off, I turned it back on thinking wtf. It came on, played for about sec then said, 'Overheating Shutting Down'?so I tried a few more times and it said the same thing, it was rather Cold outside, wierd. I went home, let it stay infront of a fan for a few hours and thats when it wouldnt even boot after that. Then I couldnt recharge the battery for some odd reason, and the update didnt want to install, So i had my old BROKEN ZEN MICRO which has the same EXACT PROBLEM, anyways, I took that battery and used it cause it charged unlike the ZEN MICRO PHOTO Battery. After that, then I installed the update, but then it gave me that problem of Update failed, so here i am now...

HELP! Zen Micro 6GB Firmware prob

My first problem is that my Zen Micro has a firmware problem. After it shows the "Firmware Problem" message it goes to the recovery menu. I've tried "Clean Up" and "Format All" but I am still unable to use my Zen Micro. The second problem is that the firmware upgrading software won't recognize the Zen Micro. I can still sync music to my Zen with Windows Media Player but the program used to update the firmware will not recognize it. I'm running Microsoft Windows XP SP 2 on a Toshiba Satellite M40X. I've also tried updating the firmware on another desktop computer running Microsoft Windows XP SP 2 but it still will not recognize the Zen Micro. I've tried installing drivers yet the program still won't recognize my Zen Micro. Is there any other way to get the firmware onto my Zen Micro or am I out of luck?

Bump. I sent an e-mail to Creative and they were of no help. They told me to send it in and that I would have to pay for it. Is there any other way to install the firmware, or possibly better drivers that I could download other than the ones from Creative's website.

Zen Micro / USB Firmware prob

Okay, this time I ran into a serious problem and I was quite close to get really mad at Creative... This is my third Zen Micro player and my waranty has run out and I thought, this time I am really gone for..
So, what happened is, I took my mp3 player with me. Nothing special? Oh well, when I switched it on, it showed the starting screen and switched off again. Tryed again and it showed me that the battery was empty. I plugged the player into the recharger but hours later, turning the player on resulted in the same..
Okay, I thought maybe there is some problem and formated everything. Now it told me, firmware error and started into recovery mode on its own. Good I guessed, reuploading the firmware would solve the problem.. (P4S 2..0)
It was not this simple.. I connected the player with the USB to the computer, but some minutes after connecting it, it told me "there is a problem with the USB device" and the player was not recognized any more. Starting the firmware update program resulted in "the player is not connected to your computer" even if it was..
A week later, today I solved the puzzle. It was a pure coincidence, after I tried the american version of the firmware update program which only told me "the battery needs to be charged before a update can be done" I tried the old PDE ..0 Firmware program! **bleep** and it worked!! It recognized the player and let me "downgrade" the firmware to ..0! I hope that helps anyone encountering the same problem, I really thought my player is now really gone mad..
kr

Okay, this time I ran into a serious problem and I was quite close to get really mad at Creative... This is my third Zen Micro player and my waranty has run out and I thought, this time I am really gone for..
So, what happened is, I took my mp3 player with me. Nothing special? Oh well, when I switched it on, it showed the starting screen and switched off again. Tryed again and it showed me that the battery was empty. I plugged the player into the recharger but hours later, turning the player on resulted in the same..
Okay, I thought maybe there is some problem and formated everything. Now it told me, firmware error and started into recovery mode on its own. Good I guessed, reuploading the firmware would solve the problem.. (P4S 2..0)
It was not this simple.. I connected the player with the USB to the computer, but some minutes after connecting it, it told me "there is a problem with the USB device" and the player was not recognized any more. Starting the firmware update program resulted in "the player is not connected to your computer" even if it was..
A week later, today I solved the puzzle. It was a pure coincidence, after I tried the american version of the firmware update program which only told me "the battery needs to be charged before a update can be done" I tried the old PDE ..0 Firmware program! **bleep** and it worked!! It recognized the player and let me "downgrade" the firmware to ..0! I hope that helps anyone encountering the same problem, I really thought my player is now really gone mad..
kr

[Zen Micro] New Firmware 1.10.02 - standby adjustme

Just downloaded this firmware but have not installed it:
Creative Zen Micro Firmware .0.02
"This web release enables you to upgrade the firmware for your , 4, 5 or 6GB Creative Zen Micro player.
You can upgrade from Creative Zen Micro firmware .02.05 or earlier, or Zen Micro PlaysForSure? firmware 2.00.2 or later. After upgrading, you cannot go back to a previous Creative Zen Micro firmware version."
====
I do not want to install this to my Micro if I cannot go back to a firmware that I know works (.02.05), but it is (I think) the latest ... There is however, nothing in the description that says this is the firmware that will allow for a shorter standby time.
Any brave souls want to give this a try and report on it ...
I'm too chicken when it comes to 'no rollback firmware'.
jake

belay that and sorry for posting this without thoroughly searching through the forum ...
From a post on nomadness.net:
All,
.0.02 is the PDE firmware that enables the 4hr. standby timer. There will be an MTP version that does this also, however the PDE firmware was ready first so we released it ASAP.
Jeremy
Forum Moderator
Creative Labs
Still get REAL nervous upgrading firmware that has no way of going back.

Zen Micro with "firmware error". Seeking resuscitation advi

I've posted in several threads as my Zen Micro's health deteriorated and got no advice yet. Hope this time someone figures out what can I do.
I've got a Zen Micro, using it with Windows XP SP2 with WMP 0.
Firmware on player was 2..02 . I started having issues when syncing, it would hang and not finish the session, with the device screen on the "do not disconnect" signal. Read the forum and followed an advice to "upgrade" firmware.
Tried to reload firmware, but the process hanged at the "erasing firmware" screen for a long long time. I disconnected the player. After that, the device won't boot. It goes to the recovery screen after a "firmware error" sign.
If I try to re-upgrade with 2..02 firmware using the PC, the progress advances but at some point it says "firmware upgrade failed".
Tried to roll-back to . firmware. It goes through. It says (showing 2 blue squares of progress) "format completed successfully" then the progress stops and the player remain with the "do not disconnect" signal for a long long time (30 minutes, hour, forever?).
I tried to roll-back to .0 firmware. Message says "please install latest jukebox driver that support your player". I did, but the message stays.
Anyone knows what can I do to load a firmware succesfully?Message Edited by raft on -7-20062:56 PM

Dear Creative!
You screwed the upgrade program a bit, because it is works ONLY IN ENGLISH version on Windows XP. Shame! You are pushing me into the sea of warez...

No access to Zen Micro after firmware upgr

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