No Acrobat Pro 9 in CS4 Web Premium?

I purchased an upgrade from Studio 8 to CS4 Web Premium via the Adobe Store and downloaded all of the files listed on the download page. When I was done running all of the install programs, which included some add-on fonts and other stuff, I could not find Acrobat Pro 9. After reviewing all of the documentation and searching the KB and forums, I initiated a chat but the agent claimed that he couldn't access those records and told me to call the 800 number. I called but after listening to crummy music for 15 minutes, I hung up. Next, I submitted a Customer Service ticket. The ticket has sat there for 3 days with no response. I've posted a comment each day voicing my frustration, to no avail. Not getting any help, I downloaded Acrobat Pro 9 Pro Trial Edition and installed it, only to find out that my serial number didn't work on that installation of Acrobat Pro. Today I called the 800 number again and got through to a human. Maybe it was a language barrier but I had to repeat everything 3 times and then she would tell me to do something that I just told her I had already done. Finally I was transferred to someone I could understand and who could understand me. I also learned that no Acrobat Pro 9 install except the one with the suite would work so I removed Acrobat 9 Pro Trial Edition. Finally, after many questions and checking everything we could think of, he suggested trying the installer again to see if Acrobat 9 Pro was listed as one of the programs in the suite but just didn't get installed. I found no Acrobat 9 Pro on the list of available software listed on the installer screen. I have updated that second ticket which was started by the final person I spoke to and I sit here waiting. I want my software and want someone to tell me how to obtain the product I paid for! With so many companies finally taking an interest in customer service and support, Adobe sure doesn't seem to be following that trend. This is one of the worst support experiences that I have had for a long time. Granted, I only interact with support systems occasionally but even so... I love the note saying the "We would love to hear from you" but the only method to contact them is by phone. How many people are going to wait for such a long time just to tell someone that they provide poor customer service?

Why don't you call support again and ask if you can have a copy of the discs with your serial number? I don't know if there is a small fee but I prefer to have discs than a download. Then you can try reinstalling.

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Unable to open Adobe Acrobat Pro after CS4 Design Premium install

I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
Thanks.

I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

I cannot install Acrobat Pro from CS4 Design Premium disks.

Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc. Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
Thanks in advance for any help.

Acrobat Pro Installer will not run from my disk. Original purchase CS 4. Updated in past to CS7. Running Mac Mavericks OS on new mini. I have docs serial #s etc. Tried unsuccessfully to install AcrobatUpd11009 will not run installer on that or the original disk.
Is there a support number I can call at Adobe to get help? or are user forums their answer to customer support?
Thanks in advance for any help.

I have CS4 web Premium - I am trying to look at the Adobe Cloud option for the 2015 compable product. However...under my registered produst only Acrobate is listed...I also have the subject Adobe product. When I type in the serial # from the oriinal ad

I have CS4 Web Premium - I am trying to look at the Adobe Cloud options for the 2015 compatible products. However...under my registered products...only Acrobat is listed...I also have the CS$ Web Premium Adobe product. When I type in the serial # from the original Adobe CS 4 dvd's package I get a "product already registered"...but I can not find it's registration on any Adobe page and it doesn't show up under registered products on the Adobe Cloud page(s)
Since it's registered...how/where do I find this verification...
Thanks TRinAz
Message was edited by: Tim Rogers - spelling

You will have to contact support by web chat to figure out any such issues.
Mylenium

CS4 Web Premium works; Acrobat 9 asks for key

I had very many difficulties with my license manager when installing my CS4 Web Premium. The flexnet process was issuing an error when it was started. Lots of contact with Adobe's customer support did not help. Finally I installed a trial version of Photoshop Elements 7 and that fixed the license manager. Finally my CS4 Web Premium could be installed and I could run my Photoshop, Flash, Dreamweaver etc. But... when I want to run Acrobat 9 it asks for my serial number.... Does anyone know a solution for this? I don't feel like installing the package for the fourth time. It takes hours.
I am very disappointed in Adobe's licensing strategy. Users who buy the software have to go to lots of troubles to get it installed and working; and hackers provide the newsgroups and torrents with cracked versions which run without a hassle...

I have the same problem and the same questions about Adobe's licencing strategy.

Error 150:30 CS4 Web premium - Yosemite upgrade

I'm trying to recover from a Yosemite upgrade failure on my MacBook Pro. I used the Migration Assistant app to restore my Applications folder. When I launch any product from the suite, I get Error 150:30. I can't use the installer disk for CS4 Web Premium. I've attempted downloading it from the support site several times and it always fails. When I attempt to relaunch download in Safari, I get a message that I don't have permission to download the CS4 Web Premium installer.

Michael,
Thanks for the reply. I'm not running Yosemite. I'm still running Mavericks 10.9.5. CS4 worked fine in it. I'll try the cleaner and attempt another download.
Aaron
UPDATE: CS4 Installer doesn't work on Mavericks, although the apps were running before the failed Yosemite update. I've downloaded the installer but it doesn't launch. It behaves like a folder, showing the installer contents. Here is a screen shot.
UPDATE 2: The support reply was NOT helpful and didn't solve my problem. I'm not running Yosemite, if this post was read correctly.
I've downloaded CS4 Web Premium several times and it still doesn't work on 10.9.5.

Flash will not install from CS4 Web Premium on XP

I installed CS4 Web Premium a while back and, since I do not do a lot of Flash development, I didn't realize right off that Flash CS4 did not install. However, I just tried to go back and install it from the DVD and it shows in the list but the box in front of it is uncheckable. The heading at the top says to check the boxes to install or reinstall the applications. Other programs such as Dreamweaver, Contribute, Acrobat, Illustrator, Photoshop, etc. can be checked but the box in front of Flash (and Soundbooth, etc.) are unresponsive. I do still have CS3 Web Premium on this machine which has Flash CS3 Professional and Flash CS3 Video Encoder as well as also still having Studio 8 and CS 2 with Flash 8 and Flash 8 Video encoder and InDesign CS2 & CS3, Visual Communicator, VlogIt, etc.. Do I need to remove any of those first? This machine is about 3 years old (Dell Optiplex GX620) running Win XP. I'm about to upgrade to a new machine in about a month that will be running Windows 7. So I will be doing a clean install of CS4 Web Premium then. But it would be nice to fix this so I can work on some Flash files before then. Any help would be appreciated. Thanks.

Hi, I'm assuming you are using the Manual Install. Did you already Uninstall any current Flash Player version?
If not, download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Then download and SAVE to your Desktop the Installer:
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Use the EXE Installer for Windows and Internet Explorer. Use the EXE Installer for the plugin based browsers
Then use the Administrator Account and CLOSE all browser Windows. Disable any instant messenger service from the system tray.
Run the Uninstaller and reboot(restart) your computer.
Then Run the Installer and reboot.
That message appears because the IE browser window is open.
Thanks,
eidnolb

Right proceedure for reinstalling Dreamweaver (CS4 Web Premium)

I may have to reinstall my Win 7 Pro system due to a number of little quirks that are popping up. Same PC ...same HDD etc. I do have an image backup...but not from as early as I would like to go. Thinking a clean install would be best.
What is the best way to do this so I don't lose/or invalidate my current activation of Web Premium CS4 ?
Thanks much...TR

Thanks John...just to be clear...should one "deactivate all CS4 programs in the suite or will deactivating 1 deactivate all installed CS4 Web Premium apps ?
TR

Upgrading from CS3 Web Standard to CS4 Web Premium problems

So I got my CS4 Web Premium upgrade box in the mail yesterday. I'll be starting a big project in about a week or so and figured I'd do the install and familiarize myself with the enhancements and play with PS, as it has been a while. Anyway, I drop the first of the install disks into my XP Pro SP3 laptop and off I go. I enter the serial number for the CS4 which checks good. Hit next at which point it looks for a previous install of a CS product and does not find one. No problem, I think to myself, as there is a space to enter the previous version's serial number. Enter the serial for the previous version (CS3 Web Standard) which results in a no go in resolving the number. The tool suggests I go back and install the trial version and then deal with the issue with Adobe support. Has anyone else experienced this issue and if so could you please share your experiences and/or resolution path?

I did my homework on this one and purchased the "Upgrade from Creative Suite 3.x" offering. The CS3 works like a champ. When I attempt to do the install of CS4 I get the error message when I enter the CS3 serial number. Any thoughts, guidance or suggestions are welcomed. I'm resistant to going the trial version route for fear that I'll not get resolution in time and have my project impacted. I can probably get by with Fireworks, but PS is preferred and the driving reason for the upgrade. Thanks!

CS4 Web Premium (Student Ed) Online Install - Setup.exe does nothing

I purchased and then downloaded CS4 Web Premium Student Edition. The first download was corrupted (due to an internet failure midway) so I erased and re-downloaded. The files extracted without issue under the new download. However, whenever I attempt to install by clicking Setup.exe, nothing happens. The cursor changes into the "hourglass" as if the system is processing something, then it changes back to the normal cursor -- and nothing happens. No processes are available in the Task Manager, either.
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I am running HP Touchsmart tx2z, less than a month old and running like a charm, with the following specs:
Genuine Windows Vista Home Premium with Service Pack 1 (64-bit) *I download all available updates
AMD Turion(TM) X2 Ultra Dual-Core Mobile Processor ZM-87 (2.4GHz, 2MB L2 Cache)
8GB DDR2 System Memory (2 Dimm)
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Devoid of other advice, I will try reseting my system to factory defaults. However, I dread re-downloading the 4GB file (an 8 hour process), reconfiguring my system, backing all of my files up elsewhere, and reinstalling all other new software -- so any ideas are appreciated.

extra information,
when i run setup for premiere CS4 and open the setup in windows task the size is the same as the setup folder.
when i run setup for web premium CS4 and lopen the setup in windows task the size is 0,0 mb.
think this is the reason why the setup wont start.
hope this extra information is of any use

CS4 Web Premium & Snow Leopard?

I'm a brand new mac user and just ordered CS4 Web Premium to learn web & graphic design. I currently have OS X 10.5.8 on my late-2008 MacBook Pro, and was wondering if I should install the upgrade to Snow Leopard before or after I install CS4 WP, on not upgrade to SL at all? I've read mixed reviews on different sites about compatibility issues. I'm in no rush to upgrade to SL, unless somebody here suggests that it's a good idea to do so.

In case anybody else stumbles across this thread like I did. I did eventually solve the problem. The tech support guy at Adobe was useless, even though I told him that I had re-installed twice and once re-installed Snow Leopard, he had me run the Adobe Cleaning Utility thing. Two hours of re-installing (for the third time) and another 700MB of updates (from my precious download quota) and I was exactly back to where I started.
Then when the updates for Version Cue and Adobe Drive failed to work it got me to thinking. Looking at the box it states that Java is needed for Version Cue Server. That being a unique requirement and the update for that particular program failing, sent me on the search. I eventually found the directory containing Version Cue Server and moved it. I next planned to restart but I didn't have to---the instant I moved the directory my CPU usage plummeted from 60% to 1%.
I've been working on this for days and all I had to do was issue the command.
mv /Library/Application\ Support/Adobe/Adobe\ Version\ Cue\ CS4/Server ~/Disabled
*sigh*
David.

CS4 Web premium prices

I have moved this from the newgrounds forums since no one
knew what I was talking about. Sorry if this is in the wrong fourm,
there was no general/ Web premium forum, just individual product
forums.
I want CS4 Web Premium for christmas, and I am allowed
£200 (I will pay the rest myself) I currently have studio 8
educational version. (the one with flash, drewmweaver, fireworks,
and contribute) So I wanted an upgrade. I looked at the upgrade
options and noticed that since I have studio 8 I can upgrade to web
premium CS4 for $599, but I don't know if I could do this since its
the educational version and I want the full version. Also, I
noticed (I live in the UK by the way) That from the US store its
$599 which is £372 (it was £350 last time I checked, but
never mind that) and from the UK store it is about £540, so I
was wondering why this is and if I could order it from the US and
get it shipped over. So basically, I want to know what the cheapest
way of getting an upgrade from Macromedia Studio 8 Education
Version to Adobe CS4 Web Premium, and weather I could get it from
the us for cheaper and have it shipped or not. This whole lot has
got me really confused.

It is not true that you can't use the US version in the UK.
Your computer will not explode. Alarms will not sound.
I live outside the USA and can confirm that Adobe's prices
are ridiculous and unjustifiable to overseas customers. They can't
even use shipping costs as an excuse (as my local Adobe distributor
does), since even the download versions are overpriced outside the
USA.
Adobe will not ship outside the USA, and neither will some
retailers like Amazon. But if you do a Google Shopping search you
will find several legitimate, official online retailers who will
sell you the software at US discounted prices and ship overseas. I
always do it this way, and it saves me hundreds of dollars. The
only disadvantage is that Adobe in the UK will not give you phone
support if you have a USA serial number.
As to whether an upgrade using a US serial number will fail
if the older version is a UK serial number, this is not an issue.
If it doesn't work, then you get on the phone to (local UK) Adobe
technical support and they should help you with an authorization
code to get the upgrade to work.
Happened to me with CS2. I called Adobe support. They never
once questioned which country I bought the programs in. And why
should they care? How do they know whether I bought the program
while on holiday in the USA, or whether I moved overseas and
brought my computer with me?
I'm hoping for Adobe to wise up and join other major software
vendors; Sony comes to mind: I use Acid Pro to produce soundtracks
for my Flash movies. I order directly from Sony USA (Acid Pro is
made in the US, not Japan), and the price is the same no matter
where in the world you are. They charge extra for shipping, that's
all (only US$20).
Meanwhile, buy from a legitimate online vendor (NOT eBay
vendors; most of those are bootlegs). There is nothing remotely
illegal about it.

Need to Download Official Adobe CS4 Web Premium

This link does't work. http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
That link sends you to Acrobat and the download app will not allow to download Web Premium CS4.
Anyone know where I can get CS4 so I can finish my project. I am in a remote location and the disks are at home.
I need to reinstall CS4 Web Premium.
I have tried the link and it will not work. I followed the instructions and another member here followed the instructions and it will not work. We are not novices to the internet or the idea of downloading a simple file or two.
Adobe does a great job at taking your money. Ask them for a download and they do mind jerks and twitch and beg for money. I paid for the software, I should be allowed to at least get it downloaded.

This link does't work. http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here. html
The link works fine. I just tried it.
That link sends you to Acrobat and the download app will not allow to download Web Premium CS4.
You don't download the software from there.
You missed Step 3 in the Instructions: Click the download button (pretending you want to download Acrobat) then immediately cancel the download box which appears.
THEN go back to prodesigntools.com and click the link to download Web Premium CS4

Reinstalling CS4 Web Premium on Mac after having to reinstall complete backup

I just had my macbook pro's hard drive wiped clean, had Yosemite reinstalled and then i installed my latest full back up. I didn't realize I had to mess w/ my CS, so adobe sent me a link to download CS4 Web Premium. I uninstalled (as directed) and I've downloaded the file (called ADBESTWDCS4_LS1.dmg) and on my desktop I have a folder called CS4 Web Premium Disc 1. When I open that there are 3 read me links and and icon for CS4 Web Premium. When I open that there four folders, an icon that says setup (that I can't open) and 'bootstrapper.dmg'. Adobe's documentation for installing says to double click the dmg file and follow the instructions. There are no steps provided when I double click on either of the aforementioned .dmg files.
The read me file says Mac OSX v10.4 - 10.5.4, but I'm on 10.10.2. I was running the Creative Suite programs just fine on this.
Sorry if I'm missing the obvious?
Thanks for your help, so behind on work!

Well, when I double click it, it just does what I listed above. It's on my desktop and in the Applications folder. Looks like this. When I open this top folder, then I get more options, including the bootstrapper.dmg. Double clicking boostrapper.dmg opens another folder...it's got a file called Setup (has an Ri on the icon). If i change my preferences, I can open, but I haven't seen anywhere that says "open setup". guess i'm confused as this is way more work than any other program i've installed. Again, I'm not "double clicking and follow the instructions that are on screen" that Adobe docs mentioned.

Install demo of CS4 Web Premium-Photoshop Installs 64 bit and x86 versions but 64 bit does not work

Just installed the CS4 Web Premium demo onto a brand new 64 bit i7 processor with Windows Seven Home Premium machine with 9gb memory. The install seems to be fine except it installed a 64 bit version as well as x86 version into different folders. The x86 version works fine but the 64 bit version does not.
Every time I try to open a file using "Open With' I get the following message "The application was unable to start correctly (0xc000007b). Click OK to close the application."
First of all why does it install both versions and why does it try to open everything in the 64bit version even after specifically telling it to open in the x86 version (even after setting the default file association to the x86 version.
I would of course like to use the 64 bit veriosn but if it not going to work. I'll use the 32 bit version. I just wantto be able to right click my mouse and be able to "Open With". I can open Photoshop 32 bit and open the file that way but it is a pain to do that way.
Any help would be appreciated

Both are installed to allow you to use 32 bit plugins. As for the problem, you'll get far more attention in the Photoshop forum.
Bob

No Acrobat Pro 9 in CS4 Web Premium?

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