No alert on Phone Messenger

Hi,
We are using IP Phone messenger installed on Presence Server ver 6.x
We are able to send & receive messages to users who are subscribed to IPPM services but we do not get any alert/visual notification/beep on receiving IP phone.
Can somebody guide where could be the problem ?
regds,
aman

Hi,
had You any news ? I'm having the same issue. The messeges correctly arrives to the phone, but they get not notified ( with a previuos installation I done, there was a popup with the message on every phone ).
Ragards
Luigi

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