No apps available to download in my desktop app. Only spinning blue circle that won't go away.
I can't seem to install any thing at all. The creative suite desktop app is installed and I can open it and see everything except under the apps tab. there is just a spinning blue circle and nothing to download at all. I have the Adobe download assistant installed as well and it starts up and opens but I can only choose from three programs and none of them are the one I want. What do I do? When I try to install from the website I get a page that says Adobe Illustrator is downloading and it just stays that way. nothing else happens. just the blue spinning wheel in the desktop app and no download happening anywhere. Where do I go from here? This shouldn't be this difficult.
Please refer to the help document and threads below where this issue stands resolved:
1. App doesn’t open | Progress wheel spins continually
2. Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
3. Re: Cant see my apps in creative cloud, just a spining wheel (Refer to my 1st post)
As observed the second solution in
App doesn’t open | Progress wheel spins continually
Is the most effective one, I would request you to read the precaution too prior to using it.
Regards
Rajshree
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Hi,
Please refer to the help document below to fix the issue:
App doesn't open | Progress wheel spins continually
Regards,
Sheena -
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Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
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when I downloaded the cc desktop app, the box appears with no info inside to select terms and conditions
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Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
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Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error
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All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
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2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
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Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
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https://creative.adobe.com/products/creative-cloud -
Downloading and installing desktop apps from Creative Cloud
This movie gives you a quick overview of how to download and install the Adobe Application Manager and all of the desktop applications that come with Creative Cloud membership.
Watch the movie (02:17 min.)Completely agreed TristanSF.
Also, this page, https://creative.adobe.com/#apps, has a Download link for Gaming Tools that only gives an error and no download. I asked the support team via chat and I was told that he would recommend the phone service to me.
Wich I called and I was told they dont know at this time.
The download link takes you to this page: http://www.adobe.com/go/GamingTools
That link forrwards you to: https://www.adobe.com/products/gaming/tools.html
That link opens up a blank page and my web browser just tells me "Error on page" and leaves an Exclamation point inside of a triangle at the bottom left.
No download starts or stops, no activex prompt, nothing. -
Where can I download the CC desktop app?
I am just setting up my secondary installation of CC on my new laptop. Where can I find CC desktop app installer?
HI Data Command,
You can download the installer from this location
Free Creative Cloud | Download Adobe Creative Cloud free trial
Thanks
Scott -
hello, i ordered photoshop on creative cloud in August 2014 on a monthly plan, had no problems installing and using etc, until both mine and my girlfriends laptops were damaged. I then stopped paying my monthly plan. and PS was deactivated. I recently got a new laptop which im using currently, it is an aspire one with windows 7. I paid my debt to adobe to reactivate, Creative Cloud Photography plan (one-year) . I then downloaded creative cloud and logged in as usual, i go to the apps page to install PS but it only has an option that says TRY. i looked into the problem and found that with my account i can only have PS installed on two devices, and the only two solutions i saw was to uninstall on the other devices and then re install. This is my problem, my girlfriend chucked her laptop straight in the bin whilst I have mine in the cupboard in pieces not working. or the other option was to open a new account with adobe. I dont really want to follow that option as I have just paid my debt and subscription for the next month and i dont want to change my email address associated with the adobe account. Any advice or solutions will be appreciated, thank you.
The purchase is active now, we have recieved the payment. You have one activation left.
Current Plan:
Creative Cloud Photography plan (one-year)
Account Activated:
20-Aug-2014
Since there is no billing issue, please try to install & activate the CC, in case of any issue contact Adobe Support via Contact Customer Care
Regards
Rajshree -
App list not showing up on desktop app
Hi!
I installed the cc desktop app on my second computer, a macbook pro using Yosimite.
The app installed fine, but when I wanted to start installing my programs the app list never loaded and just gave me a never ending spinning wheel.
I have re installed the desktop app and checked my internet connection, but nothing changed.Went through entire list of suggested fixes. None of them worked.
Please advise. This is still the only thing that happens, see attached screenshot
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