No audio and white screen

Question

Hi Everyone,
I have searched the forums and have found similar problems
but no resolutions.
I've created a module in Captivate 3 and used Articulate
Presenter for delivery. It has been working great for the last few
months. A few days ago, I started having this problem (so did
users).
At 8m38s in the module, there are 2 buttons that popup and
give the option to go back to the table of contents or go to the
next slide. There is a 4 second delay (while the narrator finishes
talking) before the slide pauses and wait for a click. If I click
Next before the 4 second delay ends, everything work great. If I
click Next when the slide has paused, it jumps to the next slide,
but with no audio. The slide displays what it is supposed to (even
closed captioning works) and then fades to white and freezes (even
though there are 3 slides left in the module.
Has anyone else had this problem or know a solution? Any
feedback would be greatly appreciated. Thanks all!
Regards,
Cory

Answer 1

I reinstalled OSX on my macbook which previously played all avi files with no difficulties. Now I am having difficulties playing Avi files with quicktime PRO that use the Mpeg layer 3 codec. I have done the following with no success: downloaded flip 4 mac, divx, xvid, 3ivx, Xvid codecs, changed MIME settings, and deleted and reinstalled.
Depending on the specific version and sometimes the ordering in which they were installed, you may have created a conflict among the components here. While most current VidX components should be able to play MPEG Layer-3 audio, v5.1.1 is the only free VidX codec that is bi-directional. If that is not a problem, then I would recommend you remove (or "hide") all components in the main "Library > QuickTime" folder. Next I would determine if one (or more) of the AVI associated components can actually play the specific files mentioned on their own. You do this by installing a compenent to be tested, opening the player with one of the problem movies, and checking for correct audio and video playback. Log your results, close the player, remove the tested component, and move on to the next component to be tested. Once you deterime which component(s) may function correctly, I would then move on to determine which specific components are in conflict by repeating the tests but leaving the components installed after each test. In this case start with a component that is known to work and is the one you most desire to use (if more than one works). If the player stops working, then you have located a potential conflict. Set the offending component aside and continue testing until all components have been tested and are either installed or set aside. The last step is to simply evaluate component alternatives and configure you system for those files most often played. In my case the VidX v6 Pro components did not seem to get along with the 3ivX D4 v4.5 and/or Casio AVI and/or XVIDDelegate component combination.