"No Audio Device Installed" in Windows Vista.

Back in september 2011 I mysteriously lost my audio. I have a red X over my speaker icon in my system tray. When I put the cursor over the speaker icon I get this message "No Audio Device Installed". I went to the HP Customer web page and found the audio driver: Realtek High Definition Audio Version 6.0.1.5548 (sp37324.exe). I downloaded the program and saved it to my download folder. I put a short cut to it on my desktop. The only way I can get sound is whenever I turn on my computer I right click the desktop short cut and run as Administrator and install the program. My sound comes on. It works as long as I keep the computer on. Whenever I restart the computer I'm back to the red X over the speaker icon.
Now, Windows Update has sent me (on 3 occassions the last couple of weeks) an "optional update"...the Realtek High Definition Audio. Each time I download it and install it and do a restart,but I get the same red X over the speaker icon. It's Ground Hog Day!
My question: Is it safe to uninstall the Realtek High Definition Audio driver and reinstall the sp37324.exe without totally sending my audio into a Black Hole? BTW,I don't have a recovery disk.
I hope someone on this forum can help me. I've exhausted all avenues.
This question was solved.
View Solution.

Hi,
My suggetion: Totally uninstall it, reboot the machine and install it again. You can uninstall it from
   Control panel > Device Manager
   It should be under Sound ...
   Right click it & Uninstall
Regards,
BH
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    11:00:47  SapFeiSv  1   Script : Checking Command Line Options
    11:00:47  SapFeiSv  1   Script : Take-Off: Setup Wizard
    11:00:47  SapFeiSv  1   DoSetupWizard()...
    11:00:47  SapFeiSv  1   Script: Counting selectable components...
    11:00:47  SapFeiSv  1   "SAP GUI Print Service"
    11:00:47  SapFeiSv  1   Number of selectable components is only 1
    11:00:47  SapFeiSv  1   "SAP GUI Print Service" Set selected state: 2
    11:00:47  SapFeiUi  3   Wizard : showing page 'SAP GUI Print Service Setup Wizard - [Step 1 of 2]'
    11:00:48  SapFeiUi  3   Wizard : user selected 'Next'
    11:00:48  SapFeiUi  3   Wizard : showing page 'SAP GUI Print Service Setup Wizard - [Step 2 of 2]'
    11:00:51  SapFeiUi  3   Wizard : user selected 'Finish'
    11:00:51  SapFeiSv  1   Script: Try to call function ShowInputDialogs() in product-script C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\SPrintsetup.xsc
    11:00:51  SapFeiSh  1   Trying to load 'C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\vbscript.dll'...
    11:00:51  SapFeiSh  1   "C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\vbscript.dll" successfully loaded.
    11:00:51  SapFeiUt  3   Security : failed to calculate CRC32 checksum for 'C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\SPrintsetup.xsc'
    11:00:51  SapFeiSh  1W  Failed to open script file 'C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\SPrintsetup.xsc': The system cannot find the file specified.   Error code 0x2 (2)
    11:00:51  SapFeiSh  1W  Failed to retrieve scripting dispatch interface: No message text available. Error code 0xffff (65535)
    11:00:51  SapFeiSv  1   Script : There is either no product-script or no function in the product-script.
    11:00:51  SapFeiSv  1   Script : ReleaseScriptlet( )
    11:00:51  SapFeiSv  1   Script : Checking for obsolete and removable components in product "SPrint"
    11:00:51  SapFeiUi  3   Wizard : showing page 'SAP GUI Print Service Setup Wizard'
    11:00:51  SapFeiSv  1   Cancel returned 0
    11:00:58  SapFeiSv  3   System Restore : started restore point for 'SAP GUI Print Service'
    11:00:58  SapFeiSv  3   Shell : registry key 'HKLM\Software\SAP\SAPSetup\UninstallStatusCache' doesn't exist
    11:00:58  SapFeiSv  1   Cancel returned 0
    11:01:05  SapFeiSv  1   Component 'SAP GUI Print Service' not installed, starting installation.
    11:01:05  SapFeiSv  2   Resolving 5 requirements of component 'SAP GUI Print Service'
    11:01:05  SapFeiSv  1   Component '$SPrint Setup Files' not installed, starting installation.
    11:01:05  SapFeiSv  2   Workstation database : added global variable 'SAPDestDir', value 'C:\Program Files (x86)\SAP\SAPSprint' (Product 'SPrint')
    11:01:05  SapFeiSv  1   Compression: CabFilesSrcDir not defined in Xml
    11:01:05  SapFeiSv  1E  Failed to load "sapfeikr.dll", Error 0x7e (126)
    11:01:05  SapFeiSv  1E  Failed to load "C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeikr.dll", Error 0x7e (126)
    ================================ UNHANDLED EXCEPTION ================================
      Exception:
       ACCESS_VIOLATION (C0000005)
      Fault address:
       02CEE869 01:0001D869 C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
      Registers:
       Instruction pointer (CS:EIP): 0023:02CEE869
       Stack pointer (SS:ESP):       002B:0017D914  EBP:0017E0C4
       EAX: 00000000
       EBX: 77203DAB
       ECX: 00000000
       EDX: 0017E060
       ESI: 0017E2A0
       EDI: 0000FFFF
       DS:002B  ES:002B  FS:0053  GS:002B  Flags:00010202
      Symbol path:
       C:\Users\ADMINI1\AppData\Local\Temp\sap2480.tmp\setup;C:\Users\ADMINI1\AppData\Local\Temp\sap2480.tmp\setup\pdbs;%_NT_SYMBOL_PATH%;%_NT_ALTERNATE_SYMBOL_PATH%
      Call stack:
       Address   Frame
       02CEE869  0017E0C4     0001:0001D869 C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
                           Param 0:   0x02EF5C38
                           02ef5c38   20 07 d2 02 04 00 00 00 fc 5d 91 03 24 83 91 03   . u00D2  ...u00FC]‘ $ƒ‘
                           02ef5c48   9c 95 90 03 14 61 91 03 cc c6 95 03 04 1d 90 03   œ•  a‘ u00CCu00C6•   
                           Param 1:   0x0000FFFF
                           Param 2:   0x0017E2A0
                           0017e2a0   02 00 00 00 dc 12 95 03 00 00 fd 7e 50 56 dc 02    ...u00DC • ..u00FD~PVu00DC
                           0017e2b0   03 00 00 00 00 00 00 00 2c 54 5a 00 e4 3c 94 03    .......,TZ.u00E4<”
                           Param 3:   0x00000000
       02CF0457  0017E314     0001:0001F457 C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
                           Param 0:   0x00000000
                           Param 1:   0x02EF5C38
                           02ef5c38   20 07 d2 02 04 00 00 00 fc 5d 91 03 24 83 91 03   . u00D2  ...u00FC]‘ $ƒ‘
                           02ef5c48   9c 95 90 03 14 61 91 03 cc c6 95 03 04 1d 90 03   œ•  a‘ u00CCu00C6•   
                           Param 2:   0x0000FFFF
                           Param 3:   0x00000000
       02CEC7E5  0017E330     0001:0001B7E5 C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
       02CF757C  0017E430     0001:0002657C C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
       02CF6FEB  0017E540     0001:00025FEB C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
       77204C85  0017E578  DispCallFunc+A6
       77204E86  0017E608  DispCallFunc+2A7
       02CE4502  0017E630     0001:00013502 C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll
       6B602859  0017E8B4     0001:00001859 C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\vbscript.dll
       6B60380C  00CB0000  DllCanUnloadNow+5A9
       010011E5  00CB0004     0000:00000000
       FFEEFFEE  010011E5     0000:00000000
       6DC2F302  010011E9     0000:00000000
       F4020297  010011ED     0000:00000000
       02976EC2  010011F1     0000:00000000
       6FC2F502  010011F5     0000:00000000
       F6020297  010011F9     0000:00000000
       029770C2  010011FD     0000:00000000
       71C2F702  01001201     0000:00000000
       7A020297  01001205     0000:00000000
       02977231  01001209     0000:00000000
       73317B06  0100120D     0000:00000000
       7C060297  01001211     0000:00000000
       02977431  01001215     0000:00000000
       77317D06  01001219  TowerExplode+9A14
       B6060297  77317D06     0000:00000000
       7D831574  77317D0A     0000:00000000
       0F7500F4  77317D0E     0000:00000000
       890C458B  77317D12     0000:00000000
      Modules:
       Base      Upper
       00400000- 00424000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\SAPsetup.exe (7.2.24.222)
       77740000- 77890000  C:\Windows\SysWOW64\ntdll.dll                                    (6.0.6000.16386)
       76AD0000- 76BE0000  C:\Windows\syswow64\kernel32.dll                                 (6.0.6000.16386)
       10000000- 10069000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeiut.dll (7.2.24.222)
       770E0000- 77135000  C:\Windows\syswow64\SHLWAPI.dll                                  (6.0.6000.16386)
       76DE0000- 76E70000  C:\Windows\syswow64\GDI32.dll                                    (6.0.6000.16386)
       75BC0000- 75C90000  C:\Windows\syswow64\USER32.dll                                   (6.0.6000.16386)
       77140000- 771FF000  C:\Windows\syswow64\ADVAPI32.dll                                 (6.0.6000.16386)
       77290000- 77380000  C:\Windows\syswow64\RPCRT4.dll                                   (6.0.6000.16386)
       75940000- 759A0000  C:\Windows\syswow64\Secur32.dll                                  (6.0.6000.16386)
       76830000- 768DA000  C:\Windows\syswow64\msvcrt.dll                                   (7.0.6000.16386)
       75C90000- 7675E000  C:\Windows\syswow64\SHELL32.dll                                  (6.0.6000.16386)
       758A0000- 758A8000  C:\Windows\system32\VERSION.dll                                  (6.0.6000.16386)
       74F60000- 74F74000  C:\Windows\system32\MPR.dll                                      (6.0.6000.16386)
       76C90000- 76DD4000  C:\Windows\syswow64\ole32.dll                                    (6.0.6000.16386)
       77200000- 7728C000  C:\Windows\syswow64\OLEAUT32.dll                                 (6.0.6000.16386)
       00020000- 0003E000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeilg.dll (7.2.24.222)
       759A0000- 759CD000  C:\Windows\syswow64\WS2_32.dll                                   (6.0.6000.16386)
       77720000- 77726000  C:\Windows\syswow64\NSI.dll                                      (6.0.6000.16386)
       001B0000- 00208000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeiui.dll (7.2.24.222)
       77060000- 770D4000  C:\Windows\syswow64\comdlg32.dll                                 (6.0.6000.16386)
       75620000- 757B4000  C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6000.16386_none_5d07289e07e1d100\COMCTL32.dll (6.10.6000.16386)
       74F20000- 74F3E000  C:\Windows\system32\ShimEng.dll                                  (6.0.6000.16386)
       74790000- 747BC000  C:\Windows\system32\apphelp.dll                                  (6.0.6000.16386)
       72DC0000- 72FCF000  C:\Windows\AppPatch\AcGenral.DLL                                 (6.0.6000.16386)
       755A0000- 75620000  C:\Windows\system32\UxTheme.dll                                  (6.0.6000.16386)
       74FC0000- 74FF3000  C:\Windows\system32\WINMM.dll                                    (6.0.6000.16386)
       74F80000- 74FB8000  C:\Windows\system32\OLEACC.dll                                   (4.2.5406.0)
       75040000- 750AA000  C:\Windows\system32\NETAPI32.dll                                 (6.0.6000.16386)
       77710000- 77717000  C:\Windows\syswow64\PSAPI.DLL                                    (6.0.6000.16386)
       74F40000- 74F55000  C:\Windows\system32\MSACM32.dll                                  (6.0.6000.16386)
       74F10000- 74F15000  C:\Windows\system32\sfc.dll                                      (6.0.6000.16386)
       74F00000- 74F0D000  C:\Windows\system32\sfc_os.DLL                                   (6.0.6000.16386)
       759E0000- 75B68000  C:\Windows\syswow64\SETUPAPI.dll                                 (6.0.6000.16386)
       75580000- 7559E000  C:\Windows\system32\USERENV.dll                                  (6.0.6000.16386)
       74BD0000- 74BDC000  C:\Windows\system32\dwmapi.dll                                   (6.0.6000.16386)
       76F30000- 77054000  C:\Windows\syswow64\urlmon.dll                                   (7.0.6000.16386)
       75B70000- 75BB5000  C:\Windows\syswow64\iertutil.dll                                 (7.0.6000.16386)
       76BE0000- 76C40000  C:\Windows\system32\IMM32.DLL                                    (6.0.6000.16386)
       76760000- 76827000  C:\Windows\syswow64\MSCTF.dll                                    (6.0.6000.16386)
       759D0000- 759D9000  C:\Windows\syswow64\LPK.DLL                                      (6.0.6000.16386)
       76A50000- 76ACD000  C:\Windows\syswow64\USP10.dll                                    (1.626.6000.16386)
       02CD0000- 02D6D000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeisv.dll (7.2.24.222)
       74BB0000- 74BC4000  C:\Windows\system32\Cabinet.dll                                  (6.0.6000.16386)
       002C0000- 002C8000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\splash.dll (1.0.0.1)
       769C0000- 76A44000  C:\Windows\syswow64\CLBCatQ.DLL                                  (2001.12.6930.16386)
       74B70000- 74B84000  C:\Windows\system32\asycfilt.dll                                 (6.0.6000.16386)
       00530000- 00543000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapfeish.dll (7.2.24.222)
       6B600000- 6B668000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\vbscript.dll (5.0.0.3715)
       00550000- 0055E000  C:\Users\ADMINI~1\AppData\Local\Temp\sap2480.tmp\setup\sapltxml.dll (7.2.24.222)
       74BA0000- 74BAA000  C:\Windows\system32\cscapi.dll                                   (6.0.6000.16386)
       73180000- 731DF000  C:\Windows\system32\SXS.DLL                                      (6.0.6000.16386)
       74B90000- 74B96000  C:\Windows\system32\riched32.dll                                 (6.0.6000.16386)
       73100000- 73174000  C:\Windows\system32\RICHED20.dll                                 (5.31.23.1225)
       72B20000- 72C65000  C:\Windows\system32\browseui.dll                                 (6.0.6000.16386)
       746D0000- 74787000  C:\Windows\system32\PROPSYS.dll                                  (6.0.6000.16386)
       74B40000- 74B70000  C:\Windows\system32\DUser.dll                                    (6.0.6000.16386)
       73040000- 730A0000  C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll (6.0.6000.16386)
       72C80000- 72CB8000  C:\Windows\system32\rsaenh.dll                                   (6.0.6000.16386)
       730A0000- 730AA000  C:\Windows\system32\sxproxy.dll                                  (6.0.6000.16386)
       74AE0000- 74AE7000  C:\Windows\system32\credssp.dll                                  (6.0.6000.16386)
       749E0000- 74AD1000  C:\Windows\system32\CRYPT32.dll                                  (6.0.6000.16386)
       749C0000- 749D2000  C:\Windows\system32\MSASN1.dll                                   (6.0.6000.16386)
       74920000- 74965000  C:\Windows\SysWOW64\schannel.dll                                 (6.0.6000.16386)
       74840000- 7487B000  C:\Windows\system32\mswsock.dll                                  (6.0.6000.16386)
       748A0000- 748A6000  C:\Windows\system32\wshtcpip.dll                                 (6.0.6000.16386)
       74890000- 74896000  C:\Windows\System32\wship6.dll                                   (6.0.6000.16386)
       74970000- 7499B000  C:\Windows\system32\DNSAPI.dll                                   (6.0.6000.16386)
       74880000- 74888000  C:\Windows\System32\winrnr.dll                                   (6.0.6000.16386)
       76C40000- 76C89000  C:\Windows\syswow64\WLDAP32.dll                                  (6.0.6000.16386)
       75110000- 7511F000  C:\Windows\system32\NLAapi.dll                                   (6.0.6000.16386)
       749A0000- 749B9000  C:\Windows\system32\IPHLPAPI.DLL                                 (6.0.6000.16386)
       748E0000- 74915000  C:\Windows\system32\dhcpcsvc.DLL                                 (6.0.6000.16386)
       75120000- 75127000  C:\Windows\system32\WINNSI.DLL                                   (6.0.6000.16386)
       748C0000- 748E0000  C:\Windows\system32\dhcpcsvc6.DLL                                (6.0.6000.16386)
       74830000- 7483F000  C:\Windows\system32\napinsp.dll                                  (6.0.6000.16386)
       747F0000- 74802000  C:\Windows\system32\pnrpnsp.dll                                  (6.0.6000.16386)
       75100000- 75106000  C:\Windows\system32\rasadhlp.dll                                 (6.0.6000.16386)
       72CE0000- 72DBC000  C:\Windows\system32\dbghelp.dll                                  (6.0.6000.16386)
    ================================ UNHANDLED EXCEPTION ================================
    Any idea how to solve this?
    Thanks,
    Shaina

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