No Audio during movie play

The audio for one of my movies is not working. The video plays just fine, in fact the start up menu for it even plays sound, but the actual movie will not. All other sounds, including music and other movies work. This is a brand new purchase. I read on itunes help that sometimes updating the computers drivers can help. I did this and I am still having the same problems. Any help?

Quicktime or Quicktime Pro (which iTunes uses) don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
See:iPod plays video but not audio.
You need a 3rd party converter to convert the file with both audio and video.
See this for help: Guide to converting video for iPod (Mac/Windows).

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